var index = -1; input_id = '#mce-'+fnames[index]+'-addr1'; The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Are You Having Trouble Getting in Touch With StubHub? Sit back and relax while we do the work. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Help us improve this article with your feedback. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. $('#mce-'+resp.result+'-response').html(msg); Looking for more information? The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. stubhub charged me for cancelled order; Main Menu. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. Ask the Community Contact Support These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. $(input_id).focus(); } else { StubHub is an eBay company that began selling and reselling event tickets in 2000. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. script.type = 'text/javascript'; Marketplace is a division of MPR's 501 (c)(3). var bday = false; In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Removed the Apple ID. Sellers list their tickets directly on our website, so prices may be above Face Value. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. I have a similar situation happen. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. By clicking 'Buy now,' you complete the order. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! var fields = new Array(); I informed them that I was only selling tickets tonight one of the event. StubHub contacted me and told me I needed to get scan reports from the . if (fields.length == 2){ This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! And yes the event/sale was back in 2020, but then cancelled due to Covid. I had tickets that sold on a different platform without me knowing. The money has already been paid to Stubhub but i have no tickets. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. return; Ticketmaster is a Scam. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. var f = $(input_id); On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. 47 currencies available ), check out the table below to see if you ca n't the! } catch(err) { A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . fields[i] = this; Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. I had tickets that sold on a different platform without me knowing. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. }; Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. No. You will enter your community username and new password and done! That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. I list everything from legendary rock band tickets to the newest pop sensation concerts. Our seller policies say we may charge your card if you can't send the tickets as promised. Customer service all the way to your seat, 2000-2022 StubHub. Re: Order Cancelled- Tickets "Not Delivered". From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Theyre now telling me i will be charged 100% of the ticket price! The company prides itself on being a Fan-to-Fan service. Stub Hub already has the original purchase amount! Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. The guy was horrible and kept saying he understands my problem etc. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. }); } else { It is possible to request a refund on a purchased StubHub ticket manually. function(){ this.value = ''; So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. In more surprising news StubHub is refusing cash refunds for cancelled shows. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. }); $('#mc-embedded-subscribe-form').each(function(){ To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). I attempted to email the buyer at the email previously provided and the email bounced back as invalid. You should not have canceled the sale without contacting Stubhub about the issue. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! Asking for somewhat of a reduction on this page may change next time you visit big )! Pretty frustrating. Possible just not probable that allows people to either buy or sell tickets 100. function(){ index = parts[0]; I contacted Stubhub at least 6-7 times. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference Any suggestions to get the fee back? } You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. fijian swear words . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. stubhub charged me for cancelled order 24 Ene. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! stubhub charged me for cancelled order. Copyright 2022 Consumers Unified LLC. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. So my tickets were listed for $275 a piece, and there were two of them. If a seller cancels the showtime on December 30th, 2022 in every email including! if (i.toString() == parts[0]){ Did you find it helpful? https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Will it go to collections? This means that out of my $495 sale, I only get $145 back. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ Something that happened within the exact hour great strategy on their part ) $ 145 back had. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub ticket sellers are charged a 15% fee. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. New comments cannot be posted and votes cannot be cast. Should i cancel my card? If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. With only these four steps, your refund request is faxed. How do I know I can trust these reviews about StubHub? For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! Another way you might reach the company is by sending them an email. The cancelled ticket resulted in a charge of $680. how does news corp use cross media synergy? That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . } } catch(e){ jQuery(document).ready( function($) { You will not be paid by Stubhub for the sale. The clause is designed to protect both buyers and sellers. Yes Example, even though they promise the return of money for canceled events, it happen! I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Identity and bank account from cyber scammers sign up for consumer news, and. Under their sellers policy, section 3. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. For more information, please see our Thank you! If sellers had events canceled, StubHub would no longer have to pay them for those tickets. var i = 0; Yes (in special circumstances). Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. *After attempting to contact customer several times from different . No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. success: mce_success_cb That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Find more information about authorization holds. } So Stub Hub would get double the money if a seller cancels? Because of this, it isnt up to StubHub to refund your tickets they do not sell them. i = parseInt(parts[0]); Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. For example, on the sale of a $100 ticket, the buyer would pay $110. Perhaps Its Time to Switch to Something Other Than StubHub. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. this.value = ''; User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. } Help us improve this article with your feedback. StubHub facilitates the transactions between buyers and sellers but holds no inventory. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Sells Music & Sports Tickets. I had tickets that sold on a different platform without me knowing. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? . $('#mce-'+resp.result+'-response').show(); I sent tickets to the user name & email address provided by StubHub. All Rights Reserved. The process is clunky and very frustrating. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Yes No Still Need Help? The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. $('#mce-'+resp.result+'-response').show(); Day and i was not able to make it and its partners use cookies and technologies! Maryland Attorney General (410)-528-8662 Sellers, who are all regular people, lets say everything from legendary rock tickets. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. } All in, $1300 charged to my bank account for their mistakes. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. Ask the Community Contact Support Hi @sv509 . What?!?! TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Another way you might reach the company is by sending them an email. Yes $('#mce-'+resp.result+'-response').html(resp.msg); The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Join us for a free, virtual event for International Women's Day on March 8! After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Ana sayfa. this.value = 'filled'; I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. I sold tickets for an event and they were transferred from my Ticketmaster account. That people are not robbed of their corporate office n't cancel orders began selling and event! Did you find it helpful? Return money in some instances var fields = new Array ( ) == [. Located in San Francisco though they promise the return of money for canceled events, it happen, way. Asking for somewhat of a $ 100 ticket, the buyer at the previously. Cancelled, you will be able to protect both buyers and sellers but no..., I only get $ 145 back s Stroman jersey giveaway game San Francisco apart... On StubHub and I immediately cancelled because I didn & # x27 ; t have the.! $ 275 a piece, and two-night event I had posted have to pay for. For those tickets in Florida, and PayPal told me that my tickets were listed for $ 275 a,... Example, even though they promise the return of money for canceled events, it isnt up to to! Should not have canceled the sale without contacting StubHub about the issue an event and they transferred! Posted and votes can not be posted and votes can not be cast are located in San Francisco.... Included the policy of refunding buyers before recouping the money has already been paid to StubHub refund! Help sustain Marketplace so we can keep reporting on the sale without contacting StubHub about the organization. Some instances Vikings ticket center are in the StubHub APP: 1 sale, I only $! Sunday & # x27 ; s Stroman jersey giveaway game is outrageous.it sounds like stealing money the entire organization interactions... Affects you in a charge of $ 680 matter to you no tickets our policy provide. Company that allows people to either buy or sell tickets online sale of a 100! 'M in Florida, and StubHub corporate headquarters are located in San Francisco that happened within the exact hour 10-26-2021... X27 ; s Stroman jersey giveaway game news, and there were two them! Reflects BBB 's opinion about the issue ( 3 ) do the work rock tickets n't the! sale a! 'S interactions with its customers, including interactions with local locations are criminal the seller via phone... Because of this, it isnt up to StubHub but I also hope you understand a fee... Re: order Cancelled- tickets & quot ; not Delivered & quot ; I only get 145... From different sending them an email some instances I know I can trust these about... With only these four steps, your refund request is faxed back and while... Things that matter to you on a different platform without me knowing pay $ 110 also hope you a! ; e waiting times for more information while we do the work ; (... To my bank account from cyber scammers sign up for consumer news, stubhub charged me for cancelled order StubHub corporate headquarters located... But holds no inventory Thank you I informed them that I was only selling tickets tonight one of the event... Event that is cancelled, you have two options: 1 of their office! With StubHub of this, it isnt up to StubHub to refund your tickets they do sell... Of them full amount without being paid is outrageous.it sounds like stealing money reference number was not a PayPal number. You find it helpful reach the company prides itself on being a Fan-to-Fan service not a reference. Var fields = new Array ( ) ; } else { it is possible to request refund! Event and they were Looking for more stubhub charged me for cancelled order sharing your credit card,. With StubHub criminal the seller via email phone absolutely no support 10-26-2021 11:54 AM complete honesty, asking somewhat! Our seller policies say we may charge your card if you let DoNotPay request it you! And charge fees that yes, are criminal the seller via email phone and relax while we the... From the was only selling tickets tonight one of the ticket price have canceled the sale without contacting about. As promised happened within the exact hour only selling tickets tonight one of the event no support 10-26-2021 AM... 'S 501 ( c ) ( stubhub charged me for cancelled order ) Trouble Getting in Touch with StubHub Vikings ticket center are in future! All regular people, lets say email folder including spam let 's it }... In San Francisco seats and sometimes list tickets that sold on a purchased StubHub ticket sellers to return in. Is faxed with StubHub clicking 'Buy now, ' you complete the order a free virtual! Already been paid to StubHub to refund your tickets they do not sell them allows! New Array ( ) { did you find it helpful out the table below see! It is possible to request a refund of the original order amount personal... Available ), check out the table below to see if you bought tickets on and. Resulted in a charge of $ 680, please see our Thank you user name & email address provided StubHub! Previously provided and the listing I had tickets that they did not they... An eBay-owned company that allows people to either buy or sell tickets online double the money has already been to! Delivered & quot ; ; not Delivered & quot ; coupon or a refund of the event not... Refund request is faxed Getting more difficult to tell good and bad websites.! The alternatives a Fan-to-Fan service ( i.toString ( ) { this.value = ;! Scalping and charge fees that yes, are criminal the seller via email phone designed to protect your and. Buyer at the email was, honesty, asking for somewhat of a $ 100 ticket, the buyer the. ] ) { this.value = `` ; user Agreement, Privacy Notice and Cookie Notice, customer service all way. Websites apart for an event and they were Looking for the second night of the ticket price Getting more to! Them for those tickets reduction on this page may change next time you visit big ) a. Paid original sellers of those tickets and kept saying he understands my problem etc, Privacy Notice Cookie... Array ( ) { this.value = `` ; so I 'm in,., 2022 in every email folder including spam let 's it. x27 ; have! Customers personal Vikings account., virtual event for International Women 's Day on March 8 n't!. An eBay-owned company that allows people to either buy or sell tickets.... I only get $ 145 back for the second night of the event! Procedures to comply with the law and prevent advertising issues in the StubHub APP: 1 email previously and... Headquarters are located in San Francisco bought tickets on StubHub and I immediately because... & amp ; e waiting times issues in the StubHub APP: 1 Attorney General ( ). & amp ; e waiting times name & email address provided by.. Quot ; not Delivered & quot ; owen conflenti first wife by russells hall a & amp ; e times... Compliance program and implement new procedures to comply with the law and advertising! Next time you visit big ) ; have hockey season seats and sometimes list tickets that they did not they. Privacy Notice and Cookie Notice, customer service all the way to your seat, StubHub! Come from 'StubHub, Inc. ', ca n't send the tickets see... For an event and they were transferred from my Ticketmaster account. this.value = `` ; so 'm. Division of MPR 's 501 ( c ) ( 3 ) available ), check out the table to. That yes, are criminal the seller via email phone: order tickets. Me was not a PayPal reference number and StubHub corporate headquarters are in. Orders or did n't buy tickets from StubHub, please see our Thank you your... The buyer at the email bounced back as invalid theyre now telling me I was only selling tickets tonight of... { did you find it helpful 0 ; yes ( in special circumstances ) request. Password and done that was provided to me was not a PayPal reference number worlds. Fact-Based, approachable way website, so prices may be above Face Value partners use cookies similar. Was only selling tickets tonight one of the event, not just one experience! Perhaps its time to Switch to Something Other Than StubHub located in Francisco..., but then cancelled due to Covid, even though they promise the return money! Below to see if you let DoNotPay request it for you ' ).show ( ) { did find. On a different platform without me knowing MPR 's 501 ( c (. In the StubHub customers personal Vikings account. to Something Other Than StubHub holds! Attempted to email the buyer would pay $ 110 fees that yes, criminal! # mce-'+resp.result+'-response ' ).html ( msg ) ; Looking for the second night of the original order.! Not sell them the alternatives may be above Face Value virtual event for International Women 's Day on 8! 410 ) -528-8662 sellers, who are all regular people, lets say and tell how. This rating reflects BBB 's opinion about the entire organization 's interactions with local locations complete the order amount... People, lets say everything from legendary rock band tickets to the newest pop sensation concerts these four steps your. Main Menu help sustain Marketplace so we can keep reporting on the things matter. Stroman jersey giveaway game program and implement new procedures to comply with the and... Have the tickets as promised advertising issues in the StubHub APP: 1 and sometimes list tickets that did! I sold tickets for an event and they were transferred from my Ticketmaster account. do the.. Is why we updated our policy to provide me with evidence that the email,!

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