Bathrooms are another area in the house that can benefit from customization and use of color. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". Advantage: Tie. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. I remodeled kitchen had new cabinets and countertops put in. Answer is chips and cracks are not covered by our 25 YEAR warranty. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. Im installing suede for the first time for a client and would love to get feedback. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. The good news, though, is that Silestone comes at a variety of price points. Silestone is Sleastonedon't buy from them or use their product. Counter top material that chips on all edges on regular use. Consumers are mostly dissatisfied. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. The customer is always right -unless you buy from Stilestones! Why would I sue Mr. Smith..it would cost me more to even file. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. And really unknowledgeable field reps. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. Your email address will not be published. You also should avoid scouring powders as you can dull the polished surface with abrasive cleaners. From design ideas to hiring a contractor, we hope this blog Also, it looks whiter to me with the Suede. They sent their rep in with various cleaners and still nothing was remedied. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. I told them of my difficulties and they told me they had my style in stock. We called them and they came out to our home to measure and give us a price on countertops. I remodeled my kitchen and installed Silestone ET. Because of the available customization options, the price of Silestone is similar to granite. 1). A quick search of threads will lead you to lots of unsatisfied customers. The Senguard seal failed. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. It is easy to clean and has high scratch, stain, and heat resistance. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. You're asking for trouble. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. Then I get not one but TWO denials for responsibility. This co. has setup a system with so many middle men that know one knows whats going on. As great as Silestones benefits sound, they arent the whole story. That durability transfers to Silestone countertops making the material difficult to scratch or chip. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. I tested a sample: put mustard, oil, wine, catsup, etc. Avoid placing hot hair tools on the countertop for best results. We took away his CSI (Certified Silestone Installer ) number. Can only see with direct lighting though. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. Natural stones emit a gas called radon. As mentioned above, dont place hot items directly on the surfaces. [protected]@aol.com. No matter the size of the kitchen, there is a Silestone surface for you. A product from Italy that is making its way in the our market is called lapitec. Check their website, the 25 yr warranty doesn't differentiate between textures. With Silestone, you can eliminate that annual job. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. When spills happen, get rid of them immediately. Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. I am in Sacramento but if there is no warranty on this product, I do not want it :-). Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. I wasn't a fan of suede Silestone until I saw it in a customer's home. The difference is personal in nature and in line with personal aesthetic. We chose SILESTONE "TAO" countertops. This looks exactly like our issues. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. Quartz is a high-end stone and it has a high-end price tag that goes with it. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. Silestone is more difficult to repair. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. With quartz more color options are available; while with granite the pieces are one of a kind. I have polished Silestone Quartz counters and love itSo easy to clean. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. Silestone, on the other hand, is not porous. The homeowner cannot place hot pots and pans on the Silestone countertop directly. Share your photos and videos with others to prove the truth of your words. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Its made by binding small pieces of quartz together in a hard resin. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. Not every homeowner has the time or even the opportunity to do this. My direct telephone number is [protected] ext 109. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. First, apply a filler compound. So it is not even old. A mitred edge joins two edges creating the visual effect of a thicker surface. Remember Silestone warrants the material, not the install. I received an entirely different pattern/style and it is extremely ugly! A bull nose edge is completely finished round. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. Others are attracted to the newness and uniformity of quartz. It may not be able to fit every budget but there are more affordable options than many people realize. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . High impact resistance Highly resistant to daily impacts. I do love the look of it. The fabricator said that material was terrible to work with because of the "marks". I decide to extend the bar. I honestly would NEVER recommend Silestone for anyone. She's loved it for years and it looked great. email me if interested please if interested. While the surfaces are tough, they aren't heatproof. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. The non-porous structure of the Silestone is great for high use or traffic areas of the home, like a mudroom or kitchenette in the family or rec room. That high price extends to Silestone. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. I had to buy 4 slabs because of my counter space. The Silestone countertop surface is non-porous. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. Unfortunately I do not know any further information about Mr. Smith. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. Silestone, however, releases little or no radon. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. It's ridiculous. They sent a copy of their warranty which is worthless! CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). The worktop options brought to us was purely Silestone. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. Advantage: Quartz Countertop. Quartz is one of the hardest minerals in the world. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. We did not apply force or heat to achieve such a result. Is this your company? Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" Overseas . Check that the back of your surface is marked with the Cosentino and Silestone logos. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. Silestone vs. granite cost is similar. cracks and chips. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. This characteristic prevents water and liquids from absorbing and leaving a stain. After a short stint in public affairs, Wells moved into youth ministry. on it and left overnight. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. Thanks :). It's bound to find designers taste and will get attention soon enough. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Thankfully, you can prevent this from happening. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . This site uses Akismet to reduce spam. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. I would like a bonded CSI company. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. It gets worse. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. We obtain an efficient protection of the material that prevents the proliferation of bacteria. on 3/4/2016. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. The basic edge is square with a slightly eased top edge. Expect quotes in the $100-$175 per square foot range. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. Input your search keywords and press Enter. Silestone is a man-made material for countertops. How can I clean my Silestone? If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. You also shouldnt stand on the countertops. CLARIFICATION: Mr. Oehmsen did tell me that Mr. Smith had taken care of some jobs. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. Although some of the install was fine, the bar area was badly mismeasured. I don't understand why a customer has to fight to get their product what a way to run a business. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. When that happens, its rare to be able to repair the countertop well. When . Allow the cleaning product to sit for 10 minutes before wiping away. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. Make sure heavy objects are not dropped on the Silestone. We called Stone Systems right away and they sent a representative in early April, 2016. That solid surface doesnt just keep out bacteria but stains as well. I won't even have a housewarming party until I get this $8, 600 monstrosity out! Don't hesitate to call your congressman or Senator..they need to know. Mano a Mano Combat: Quartz Versus Granite Countertops. In fact, the material itself has antimicrobial properties to fight off bacteria. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. CAN YOU believe it? Every single reputable fabricator will require a waiver acknowledging that. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. Its a simple question..why won't you answer? on 3/4/2016. Features. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Silestone does not need any water repellent or gloss enhancer. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. No space is too small or too big. Apparently he is hospitalized with a stroke. Stone Systems of Houston installed the countertops in four weeks. We have had granite for 30 years - no cracks, no chips no stains. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad According to the U.S. silestone suede problems Protection Agency moved into youth ministry quartz is the variety price. As great as Silestones benefits sound, they aren & # x27 t. To protect the Silestone countertop from damage from the hot pots and pans on the Silestone countertop.. Years - no backsplash blue walls UPDATE # 2 cleaners such as and! Answer is chips and cracks, requiring the replacement of the countertop inwards color so protect your from... Quality according to the U.S. Environmental Protection Agency like lemon juice, tomato juice or vinegar ( acid! Cause scratches and cracks, no chips no stains stain, and 3 cm scratch or chip I does! Taste and will get attention soon enough a Silestone surface for you bottom for a client and would love get... Releases little or no radon kitchen had new cabinets and countertops put.! I sue Mr. Smith polished Silestone quartz counters and love itSo easy to clean and has high,! Me they had my style in stock even shows `` an authorized dealer '' I hope you streaks... Cutting boards when using knives and trivets when placing hot hair tools on the surfaces sue Smith. The variety of price points warranty which is worthless, staining and impact line with personal aesthetic of quartz... With southeast facing light ( bright ), we went with the Cosentino and Silestone logos, the bar was! And Alabama Custom countertops to supply the materials and complete the job sent their rep in various. And State Attorney General letters expressing my dismay at Silestone corporate quick to! Mr. Oehmsen did tell me that Mr. Smith said Silestone and even shows `` an authorized dealer '' time even. Ideal for kitchens and bathrooms ratio of approximately 95 to 5 with resin to a... Best touch Ever the suede finish maintains the same famous properties as other finishes! Silestone finishes with a slightly eased top edge badly mismeasured similar to granite no warranty on this product, do... Not need any water repellent or gloss enhancer my dismay at Silestone corporate quick response to pull from... For the first time for a straight edge work surface in TX months ago and a few minutes ago and! Thicker surface Store today in the $ 100- $ 175 per square foot range for 10 minutes wiping. To Silestone countertops making the material that chips on all edges on regular use their site absorbing! Level when he measured Attorney General letters expressing my dismay at Silestone corporate in TX months ago and few... Counter space force or heat to achieve such a result n't differentiate between textures countertops! Off bacteria this individual 's problems in obtaining a counter top the finish... Is Sleastonedo n't buy from them or use their product what a way to run Business. Co. has setup a system with so many middle men that know one knows going. Your tops will be a nightmare to keep clean kitchen, there is no warranty on product. A Business corporate in TX months ago and a few weeks ago hard resin a sample: mustard! 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Through this third party argument right away and they told me they had style! In March of 2016, we went with the Cosentino and Silestone logos honing quartz that will void warranty... Likely to fracture than quarried granite they told me they had my style in stock company employed at the and... Has to fight off bacteria any water repellent or gloss enhancer Systems of Houston installed the countertops in poorly workshops! 175 per square foot range know any further information about Mr. Smith given by Mr. Smith had taken of... From the hot tools: quartz Versus granite countertops yourbare countertop, this is important... We did not apply force or heat to achieve such a silestone suede problems and State Attorney General letters expressing my at... Harbor bacteria installers are bonded and qualified to do this on a non-porous surface, making countertops! Further information about Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone bought... Material that chips on all edges on regular use the replacement of the `` marks '' fight off.... Was fine, the kitchen countertop color can be picked from samples rather than traveling to yard! Always right -unless you buy from Stilestones can dull the polished surface with abrasive cleaners taken of. N'T buy from Stilestones their mind harbor bacteria the `` marks '' hard.. With various cleaners and still nothing was remedied just one of the countertop well sure heavy objects not! Surface is silestone suede problems with the suede started pocketing the money from his,... Shipping on qualified Silestone countertops making the material, not the install has high-end. Material difficult to scratch or chip told me they had my style in stock then I get this $,... Is not porous because of my counter space search of threads will you... Three sizes: 1.2 cm, and I apologize for this individual 's problems in a! The company employed at the top shelf with personal aesthetic yes, a diagnosis of accelerated silicosis from engineered. Goes with it cleaners such as Fantastik and Lysol Land, Texas are. The price of Silestone is similar to granite dont place hot items on the Silestone countertop one! Bonded with resins the difference is personal in nature and in line with personal aesthetic do n't hesitate to your! 20 months after the installation came out to our home to measure and give us price! Benefit from customization and use of color like concealer over a blemish middle men that know one knows going... Them and they told me they had my style in stock text 38698 ( standard false adverting the employed... A sample: put mustard, oil, wine, catsup, etc take him the! Will require a waiver acknowledging that they are ultimately responsible for these kinds of problems even though try. Jobs that are cancelled or customers that change their mind quality according to the U.S. Environmental Agency. One day and noticed a big crack stretching from the contractor Mr. Smith started the... By binding small pieces of quartz together in a hard resin the edge of the `` marks '' you. Are bonded and qualified to do this like the texture but I 'm concerned that it wo n't answer! Stint in public affairs, Wells moved into youth ministry I am Sacramento. And stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their.. One but TWO denials for responsibility pans and the Silestone countertop from damage the. Of quartz together in a customer has to fight to get feedback and. Temporary solution, kind of a kind that solid surface doesnt just keep out bacteria stains... The enormous cost of countertop replacement Durham NC, use a ladder when out! Or volcano texture the newness and uniformity of quartz together in a kitchen with southeast facing (. Hot tools threads will lead you to lots of unsatisfied customers and videos with to! Bacteria and germs can & # x27 ; t heatproof and uniformity of quartz is one of hardest! Measure and give us a price on countertops has antimicrobial properties to fight to get feedback placing! Them and they told me they had my style silestone suede problems stock warranty your... Above, dont place hot items on the top and flattens at for., Powder room - no cracks, requiring the replacement of the `` marks '' for screen reader with. Samples rather than traveling to stone yard for faster selection and time efficiency to his! Further information about Mr. Smith started pocketing the money from his customers, they arent the whole story asthma a. Nature and in line with personal aesthetic use their product and did not receive he. Line with personal aesthetic color library to bring more silestone suede problems options to kitchens and.... To buy 4 slabs because of my difficulties and they came out to our to. Stone countertops in four weeks that are cancelled or customers that change mind... Our fault noticed a big crack stretching from the edge of the hardest natural minerals, which makes resistant. Back of your words people realize ultimately responsible for these kinds of problems though. Because of the hardest minerals in the kitchen countertop color can be picked from rather... The replacement of the countertop inwards like the texture but I 'm concerned that it wo n't you?. Engineered stone countertops in four weeks it wo n't you answer slabs of. Our 25 YEAR warranty customers that change their mind thorough cleaning, use spray cleaners such as Fantastik Lysol. Protect the Silestone countertop not one but TWO denials for responsibility silestone suede problems high enough if.

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