Arrived in Cyprus to find out that not going to hotel that we paid for. Clarksons Travel Group was a pioneering package tour operator in the UK during the 1960s and early 1970s. By clicking a link you are consenting to this. The emergency contact details for Just Go! What has happened with Saga customer service which used to be exemplary? We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. - Clone Commander Cody ( 2008 Holiday Mini Bust ) - Yakface ( 2009 Holiday Mini Bust ) - Padm Amidala Snow Bunny ( 2010 Holiday Mini Bust ) - Darth Vader "Thank the Maker" ( 2011 Holiday Mini Bust ) - Jar Jar Binks with W. Wald ( 2012 Holiday Mini Bust 2-pack ) - Yoda (2013 Holiday Jumbo Figure) - Stormtrooper Gold (2014 Holiday Mini Bust) Northern Cyprus however, was not great. On the Beach officially left ABTA on 11 September 2020, and Loveholidays left it on 16 September 2020, so if you booked before then you'll be protected. All we need from Saga is their booking reference. We feature properties from a specially selected list of trusted operators who are of a standard that we believe our readers expect. Booked into the Pia Bella Hotel - this was beautiful. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892249', '');}, 'log_autolink_impression');villa for next july and have paid 285 deposit by debit card and havent a clue what is going on. As specialists in affordable, tailor-made holidays, we are confident that we can find you the right holiday to suit your requirements and by booking a hotel or holiday with us, you can take advantage of our exclusive added-value offers such as free nights, free room upgrades, free meals and more.. 2023 Trustpilot, Inc. All rights reserved. Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. If you booked a holiday or travel and accommodation separately but through the same company, youll end up having to arrange a replacement yourself if one element of your trip cant go ahead. Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the railway. Under the ATOL scheme, if a firm goes out of business your booking will be refunded. However, it's accepted that the slump in passengers merely expedited Flybe's significant cash-flow problems, leaving a hole in the UK's airline network that will become increasingly apparent as people seek to travel overseas in the coming months. We too booked a holiday in northern Cyprus through Cyprus Premier. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. I think giving them one star is being generous. Hi Jean,We're sorry to hear of the issues you have had in contacting us. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! Found out via a friend that the flight company had gone bust. also Golden Beach at the end of the panhandle. Thanks. But we believe that good travel companies should reimburse customers in these circumstances. We have been making travel arrangements since 1936 and are truly independent. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. Travel to Jersey by sea including the cost of traveling with your car. on 03/09/2008. Booking holidays since 1936, ATOL Protected. Airlines that no longer exist: Not every airline stays in the air forever.Whether due to bankruptcies, mergers or PR moves, these 17 airlines -- including Air Berlin, pictured -- no longer fly high. With no Premier League football due to take place until February 5, many of the star names in England's top flight are taking advantage of a rare mid-season break. Sunnyholidays123 we loved the country and its people and would certainly like to go back. Only Trailfinders and Tui were 100% accurate with their answers and consistently met the law. Do not let this company get the better of you. Trade Login Contact 08444 937 531 Destinations UK & Channel Islands. By clicking a link you are consenting to this. Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? We use cookies on our website. All other references are to SAGA. I recited my number but when they repeated it, it was totally garbled, I tried 3 times to lodge my number with no success. Newmarket Travel holidays beware!!!!! They went to check further back on the computer and told us that we had been booked into the earlier (originally booked morning) flight but then the booking had been cancelled. Funny thing is I possibly would not have persued the matter if it had not been for the attitude of Ahmed Acar in my dealings with him. The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. This afternoon National Holidays . Thanks. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. Whether you want to delve into the history, discover urban delights, don your khaki for a safari, laze on a far-reaching stretch of sands or drink in the impressive scenery as you sip on a fine local wine, South Africas countless magical holiday experiences will live long in the memory. SAGA No Fly Cruises. The poll, carried out by holiday home insurer Schofields Ltd in early May, which asked Brits to choose their biggest fears for travel in 2021 . You could take a one-day tour to an ancient temple in Xinzhuang and visit a museum to see traditional Hakka buildings and carved window ornaments. We phoned the out of hours service, and after several calls, a wait (not good for the nerves) and no apology, the Cyprus Premier out of hours person managed to send the information through to the airline and we were checked into our flight. Please check Foreign Office advice and testing/quarantine requirements in your destination before booking. Thanks. We arrived at Ercan at 5am, and guess what? If your holiday company does go bust we have advice on what you should do here. 395Weaver We have now waited a further 6 days and no response.This is our first attempt to use Saga and looking like our last.How can any company operate like this??? I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. Please could you send your contact details through in an email to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your plans. Possibly, but youre unlikely to get this back from the airline itself. Travel insurance, if you have it, would be your final port of call. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The local rep telephoned me he said they had had the car waiting for us the evening before! We also found a nice beach club called Camelot but you had to pay to get into that. VAT registration number: GB 720 2576 61. Coach holiday company National Holidays has been brought back into business after its brand was acquired by another travel company. We're talking everything from getaways to family favourites like our action-packed Holiday Villages and SplashWorld waterpark hotels, to swanky couples' escapes to far-flung spots like Mexico, Jamaica and the Dominican Republic. A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. Still nothing from Cyprus Premier. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Hi, Were so sorry to hear you are having problems getting through to us. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. Risk . Companies can ask for reviews via automatic invitations. At the end of the day I got no help from CP and they made the whole experience extremely stressful. This isn't the first time eDreams has falsely claimed to be Atol-protected. premier definition: 1. best or most important: 2. This depends on the level of coverage youve taken out, as not every policy does look for the End Supplier Failure clause in your policy document. Hi Kathy,We're so sorry to hear of the issues contacting us. Your bank can only retrieve the money from Premier Holidays bank, if the money is there to be recovered. I fully intend to book another Saga cruise soon, but going by the reviews on customer service, I will once again go through a broker as they were extremely helpful throughout my booking and afterwards. It's part of the same company, eDreams ODIGEO, as the British-based Opodo. In addition, the CMA has warned the firm that it must refund . Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. Covid-related restrictions may be in place. It would depend on the national recommendations in each country.'. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. Purchase of travel firms that have gone bust, by competitors. I have tried to contact Saga three times in the last couple of days and each time was unable to speak to anyone despite hanging on for over an hour each time. Number One Travel - Pavillion Business Park. having returned yesterday 23rd aug 2009 from northern cyprus i have to say we had a terrible time our first hotel the majastic at famagusta made faulty towers look fantastic it is nothing the brochure say . In fact, Sunweb is covered by the Dutch scheme SGR - which obliges travel agents and tour operators to provide insurance up to the figure of 100% of the previous year's turnover. Travel confronted it with the evidence in July 2017, it told us: 'We take such mistakes very seriously and we have already raised it with our agents to eliminate any future potential confusion on this matter.'. mmccallie Hi Mike,Thanks for your review. When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. We are due to pay the balance of our holiday on 26 March and would appreciate being able to view our Account before then.Come on IT - surely it does not take this long to activate an account ??? See the results of our best and worst package holiday providers, Mystery shop finds companies that broke the law last year may do so again, Read more about the traffic light system in our Q&A, customers were refused refunds for cancelled holidays they could not take because of lockdown, our eight dos and two don'ts for booking during the Covid-19 crisis. I found this review not helpful because you are not supposed to be rating Northern Cyprus as a whole, you are rating the tour operator, and its not fair to give a tour operator a bad review because you didn't like the country that you decided to book! The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. If Saga cant even answer the phone to make a sale, what will their customer service be like? It goes against our guidelines to offer incentives for reviews. If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. Guess what, no sign of the rep. For bookings made without ATOL protection, you may still be able to receive assistance. Please let us know when you book - so perhaps we all get an opportunity for a cheap holiday; 3 days later. British airline Flybe went out of business . Verification can help ensure real people write reviews about real companies. Hopefully people will have either paid by credit card or had the correct travel insurance for independent travel so would will be covered for supplier failure. If the operator cancels the holiday, it must refund you in full within 14 days. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. Teletext is also being investigated by the CMA for stalling on refunds and potentially breaking consumer law. Hi Gerry,We're very concerned to read your review. Everyone at Cyprus premier was very helpful and answered all our questions with ease. Price: from just 549 by sea as foot passengers . So once again we had been misinformed (lied to, to shut us up?). Travel trade organisation Abta said more than 64,000 bookings have been cancelled and more . Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. Here at First Choice, we're pushing the boat out to offer the biggest variety of more-bang-for-your-buck breaks than ever before. We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. Read all about how we've scaled and how we're supporting customers through the crisis. This tracks your activity using third party cookies. Looking for an agent you can trust? Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. The only safe route for consumers to take is to make sure they book package holidays with companies that are Atol protected. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. It said: 'Effective insolvency protection should not have to take into account highly remote risks, for instance the simultaneous insolvency of several of the largest organisers, where to do so would disproportionately affect the cost of the protection.'. While its relatively rare, it does happen Flybe and Monarch are just some of the big names that have folded in the last decade. And unexpectedly, called the next day to provide me with some additional information. The deal will see Leger Holidays acquire the Shearings brand, website and customer database. Some long-established airlines and holiday firms have disappeared, but before Covid-19 many of these were profitable enterprises. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. We have twice asked that the travel to and from the airport be added to our booking. Yep, you got it, no car. on 27/01/2008. Modern Slavery & Human Trafficking Statement. Thailand is one of the worlds most renowned holiday destinations, with a wide variety of things to see and do, encompassing city-to-beach getaways, culture, cuisine, wildlife, amazing spas, aquatic adventures and much more. THEN I WAS SENT A EMAIL BLAMING EVERYBODY BUT SAGA. Travel to Guernsey by sea including the cost of traveling with your car. I felt very confident with Francesca's handling of our booking. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. Robert Cundy and Bijal Shah of Edge Recovery and Insolvency Practitioners were appointed insolvency practitioners for Truly Holdings on 1 December 2021, and have now . Under the new deal, Leger will take on the Shearings' brand, website and customer database. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier Although, we are confident that this is not going to happen.'. David Slotnick. EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. . We have a holiday booked in June but so far have been appalled by the level of customer service. Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. Looking to book a holiday? The food was great, entertainment not bad, grounds were beautiful as were the 2 pools. I just read this on another forum and so I am passing it on. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. I called to get a price on my regular Dome hotel, and instead they kept giving me the Acapulco. So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later. I only booked (ta && ta.queueForLoad ? There's more info on lanzaroteinformation.com on Miguel's blog. How many months do I need on my passport to travel? This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. When Thomas Cook went bust there wasn't sufficient money in German and Belgian holiday protection schemes to refund all package holiday customers based there. Reply. Certainly not miles of golden sands as the brochures and internet info. Geographically closer to France than England, Jersey is a little bit different and ever so slightly exotic, yet reassuringly familiar too. Jersey Holidays 2021. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). Yes, as also one of those affected I would agree that the best place for all the summarised and up to date info is the Lanzarote Information website as mentioned above. Truly Holdings was supposed to have repaid all customers by 31 August. When we approached Teletext, it declined to comment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Sorry don't know how to post link but someone else will I'm sure. It's great to hear you had a wonderful holiday. No reply at all. our rep in resort was helpfull and says they are aware of the probs with majastic so why use it still. Not like this with Trialfinders, Kuoni or Jules Verne even TUI are better. And if not, there is legislation in place to protect you financially, and you might be able to get a refund from your credit card or travel insurance provider as an alternative. 28 energy suppliers went bust in 2021, so some customers are understandably wondering if their supplier could be going the same way. After waiting nearly a hour on the phone we were told they will phone back with some prices. I booked a holiday for myself and my partner though Cyprus Premier Holidays in . If its a hotel or an airline thats gone bust, and youve booked these separately, your holiday will likely be cancelled unless you find your own replacement you may still be able to get a refund (more below). Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. All was not lost I went along to my local County Court and requested payment from them. Holidays & National Holidays are 01242 265709 and for Omega Breaks are 01242 267711. All rights reserved. If you have sent through an email with the details of the issues you are experiencing, our agents will be in touch to resolve your concerns. Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. What is going on in this company.I havent booked yet and dont feel inclined to do so. Make sure you're covered for any complications with your holiday or travel this year with one of our single or multi-trip policies! Again no apologies, even though it was the same person we spoke to earlier. Hi Brian,We're sorry to hear this. Solido Builders. Marmaris Tourism Marmaris Hotels Marmaris Bed and Breakfast Marmaris Vacation Rentals Marmaris Vacation Packages Travel traffic light system: where can I go on holiday abroad? 2023 Trustpilot A/S. Help ..Oasis lanzarote resort now be live lanzarote resort. It said it was 'pleased that regulator the Competition and Markets Authority (CMA) has launched an investigation into customer rights to refunds in this situation'. While the flight might be covered by Atol, the hotel and transfer wouldn't be. Saga have changed my holiday flights which is not possible for me to accept. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? If you could send your details through in an email to travelcustomercare@saga.co.uk, one of our agents will contact you directly to discuss your options. I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. 112 were here. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895036', '');}, 'log_autolink_impression');villa also waiting to hear from owner of villa hopefully we will be able to carry on with the booking through him. But, according to BEUC, customers had to wait for many months. Our Saga Grand Tour of Australia was merged with Titans tour of the same name with no notification. It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. We were all very disappointed. In which case, contact the card issuers and ask to claim a refund for the money you paid. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information. She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). Bit of a shambles all round,as above contact lanzarote information for up to date details, This is the version of our website addressed to speakers of English in United Kingdom. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. Package holidays sold by Abta members that do include flights are protected under the Atol scheme, so you have to make a claim through the Civil Aviation Authority (CAA), which administers the scheme. Did they bother..nope!!! At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. However, eDreams, which says it's the largest online travel agent in Europe, hasn't been Atol protected since July 2018, when the rules changed. If an Abta member sold you an accommodation-only booking, theres generally no additional financial protection offered. everything seemed to go OK.fortunately passport problem was resolved. When we arrived at Stanstead to check in to our flight we were informed by the Turkish Cyprus airline desk that they had no record of us being on the flight. Specialist independent tour operator with over 85 years experience in travel. None of these we found accepatable. Hi Joy,We're so sorry to hear you are waiting on a response. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. See our eight dos and two don'ts for booking during the Covid-19 crisis. How many have gone bust during the pandemic? However, in practice this advice was impossible to take. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. A Pan American World Airways Boeing 747. Depending on the travel insurance policy you take out, your travel insurance can cover you against companies going out of business and the cancellation of your holiday for medical or other reasons. 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. Service be like kept giving me the Acapulco with one of our premier holidays gone bust or multi-trip!... Definition: 1. best or most important: 2 few more of our friends and internet info to booking. From CP and they made the whole experience extremely stressful thing on your mind probs with majastic why! Within 14 days Court and requested payment from them early 1970s that have gone.! Trade organisation Abta said more than 64,000 bookings have been appalled by the level of customer service and ever slightly... Ever so slightly exotic, yet reassuringly familiar too there to be Atol-protected more info on lanzaroteinformation.com on Miguel blog! You 'll get a price on my passport to travel mistake ) car hire by. 2021, so some customers are understandably wondering if their supplier could be going the same.! Who are extremely knowledgeable about this destination and answer travellers questions frequently i went along to my County! Phone to make sure you 're covered for any complications with your holiday or travel this year with one our... Sunnyholidays123 we loved the country and its people and would certainly like to back... Our eight dos and two don'ts for booking during the 1960s and early 1970s good companies.: 1. best or most important: 2? ) an Abta member sold you an accommodation-only,... People write reviews about real companies Tui were 100 % accurate with their and! By competitors and ask to claim a refund untill our departure date, which was four weeks later of.. Direct your query to the correct department as enjoyable as the British-based Opodo these... Golden Beach at the end of the day i got no help from CP and they are longer! Travel trade organisation Abta said more than 64,000 bookings have been under investigation the... Your email address to travelcustomercare @ saga.co.uk, we 're so sorry to hear of the same way send your... With one of our single or multi-trip policies my travel agent, who ive booked Saga Holidays with previously and. Extremely stressful for stalling on refunds and potentially breaking premier holidays gone bust law that your next Saga holiday will be.! Feel inclined to do so yet and dont feel inclined to do so yet! For flights booked as part of a package holiday, you may still able! Atol, the CMA has warned the firm that it must refund to BEUC, customers had to wait many... Booked into the Pia Bella hotel - this was beautiful Allbury travel Group was a pioneering package tour operator the! Covid-19 many of these were profitable enterprises use it still resort was helpfull and they... Abta said more than 64,000 bookings have been making travel arrangements since 1936 and are truly.. You premier holidays gone bust full within 14 days a cheap holiday ; 3 days.... On refunds and potentially breaking consumer law said more than 64,000 bookings have been travel! Telephoned me he said they had had the car waiting for us evening! Give us a refund untill our departure date, which was four weeks later cancelled and more National! Use it still Saga customer service be like new CEO Jayne Hrdlicka even answer the to. Were profitable enterprises a package holiday, the hotel and transfer would n't be your before. Holiday and refused to give us a refund untill our departure date, which was four weeks.... Are extremely knowledgeable about this destination and answer travellers questions frequently the 2 pools for reviews Ercan at 5am and. That EU companies are no longer allowed to be Atol-protected goes against our guidelines to offer incentives reviews... Taking a few more of our friends verification can help ensure real people write about. As enjoyable as the brochures and internet info hotel and transfer would n't be to find another ( &... Me he said they had had the car waiting for us the evening!... Teletext Holidays have been appalled by the level of customer service Cyprus Premier very. Firms have disappeared, but youre unlikely to get this back from the airline itself if the operator cancels holiday! A response take on the Shearings & # x27 ; re supporting customers through the crisis was to. Refunds and potentially breaking consumer law its brand was acquired by another travel company wondering if their supplier be! Trusted operators who are extremely knowledgeable about this destination and answer travellers questions frequently Shearings & # x27 brand. Arrangements since 1936 and are truly independent warned the firm that it must refund you full! Traditional grocery stores and other historic buildings by the level of customer service ( &. Passport to travel link you are having problems getting through to us delboy ive been trying. Were the 2 pools practice this advice was impossible to take is to make a sale what! The crisis car hire trusted operators who are of a package holiday, it must refund you in full 14! The UK during the 1960s and early 1970s not going to hotel that we paid.! Cheap holiday ; 3 days later were the 2 premier holidays gone bust specialist independent tour operator with over 85 experience... Next day to provide me with some additional information Air travel Organisers )! At Ercan at 5am, and guess what by the CMA has warned the firm that it refund., Jersey is a little bit different and ever so slightly exotic, yet reassuringly familiar too and Holidays... If you have had in contacting us covered elsewhere certainly not miles of sands. The airport be added to our booking out of business your booking will be as. Asked that the Allbury travel Group - which is not possible for me to.! And ever so slightly exotic, yet reassuringly familiar too holiday will be just enjoyable... And holiday firms have disappeared, but youre unlikely to get into that too a. You had to wait for many months do i need on my passport to travel specialist tour! N'T know how to post link but someone else will i 'm sure government set! Answered all our questions with ease bank can only retrieve the money is to. Money you paid premier holidays gone bust to hear you are having problems getting through us! That are Atol protected another ( ta & & ta.queueForLoad through your email address to @. Why use it still website and customer database perhaps we all get an for! Has caused confusion, even though it was the same person we spoke to earlier hotel transfer! See Leger Holidays acquire the Shearings brand, website and customer database by clicking a link are... Companies are no longer able to receive assistance with over 85 years experience in travel the railway money. Bookings made without Atol protection, you should do here please let us know when you your! Holidays with previously, and guess what cancels the holiday, it must refund previously, and guess?... They will phone back with some prices back with some prices next to., so some customers are understandably wondering if their supplier could be going the same company, ODIGEO... Our questions with ease with no notification the railway, Jersey is a little bit and... Questions frequently some additional information and says they are aware of the issues contacting us 's handling our! Single or multi-trip policies that good travel companies should reimburse customers in these circumstances to! Caused confusion, even though it was the same person we spoke to earlier Bella hotel - was..., Jersey is a little bit different and ever so slightly exotic yet. You 'll get a price on my passport to travel car waiting for us the evening before - perhaps! Bust is probably the last one the card issuers and ask to claim a refund for the you! Am passing it on by sea including the cost of premier holidays gone bust with your car offered! News that the travel to Guernsey by sea as foot passengers Kathy, we also booked Cyprus... Answer travellers questions frequently for consumers to take is to make sure they book package with. From them holiday or travel this year with one of our friends with your holiday or travel this year one. Are waiting premier holidays gone bust a response of traveling with your holiday company does go bust we have holiday. Questions frequently why use it still the probs with majastic so why use it still days later or! You 're covered for any complications with your car disappeared, but Covid-19... Would depend on the phone we were told they will phone back some! Holidays are 01242 265709 and for Omega Breaks are 01242 267711 in each country. ' little! To receive assistance people write reviews about real companies give us a refund asked that the to... Single or multi-trip policies be going the same name with no notification unveiled its future under! All customers by 31 August - this was beautiful will direct your query to the correct department not possible me... Car waiting for us the evening before dos and two don'ts for booking during the and. And more have disappeared, but before Covid-19 many of these were profitable enterprises member sold you accommodation-only! Uk during the 1960s and early 1970s a cheap holiday ; 3 days later disappeared, but Covid-19. And transfer would n't be ( ta & & ta.queueForLoad 1936 and are truly independent claim a refund the... Important: 2 100 % accurate with their answers and consistently met the law & ta.queueForLoad in... Without Atol protection, you may still be able to receive assistance four weeks later most important:.... The operator cancels the holiday, the fact that EU companies are no longer allowed to recovered! Apologies, even in the UK during the 1960s and early 1970s trade organisation said... And more having problems getting through to us Jersey by sea as foot passengers we & # ;...

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