yes water levels can be an issue but the consumers still need to get the product they paid for. In all fairness, every other interaction for us at the Palace was great! more. How can they do that to passengers. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. Help! Powered by Invision Community. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. Absolutely ridiculous. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. We paid $1325. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. This resulted in the cruise price jumping by 600! He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. You will be able to leave a comment after signing in, By After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). Another couple on this trip are also having no luck. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. They have used them quite a few times. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Passengers wishing to request refunds must do so on the cruise line's website. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. 6. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. <> Keyles reached out to Bamboozled for help. The cruise included the air fare, which I believe is up to a maximum credit of 120. If a cruise is . .. this is not an Act of God. They canceled my flight. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. A voucher was offered but the prices have been increased even more that the value of the voucher. No refund, no pro-rated reimbursement for pre-paid services. That would penalize us 75% of the total fare. Instead they used credits from the refund we were owed. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. You still had your local tours and many other items included. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. The next day, they got a phone call. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Ironcity, the complains are from people who went with Viking in November. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. CC Help Jenn CC Help Jenn Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. The total cost was $15,599, including a three-day land add-on and travel insurance. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. We look forward to hearing from you. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Viking Cruises had treated us wrong for something we have no control over. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. more. Hertz billed her for eight extra days on her car. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. He asked the couple to submit a medical claim with the travel insurance company. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Cool Cruiser, if you are still considering Viking don't! The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. endobj Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. I would not recommend Viking River Cruises to anyone. Offer Expires June 30, 2022. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. The Fosses rebooked their cruise for this April. My Samsung tablet wont hold a charge. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. On top of that, we were charged $200. Were always here to help. for mandatory gratuities.They say everything is includedunless you get sick. What Viking advertises in not what you get. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Started August 27, 2021, By We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. At 60 days, there were NO Shore Excursions available for reservations. I've travelled extensively and have never experienced that short of discrimination in the past. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. 909. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Finally, we were told we could not make arrangements for our own excursions. Had they waited 10 more days, they would have received the full refund. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. <> I would not even give a score of 1. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. But why cant I get a refund? Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! However, Viking gets HIGH remarks from many, many people on this board. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. is an awesome opportunity to develop competitive skills. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. When I didn't get my phone calls answered, I posted there and they reacted. Deadlines for requesting a refund can be found in guests original communication. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. operators in regard to the cruises described herein. *This voucher can be used on any new Viking cruise and will be applied at booking. Onboard you'll be treated to an all-inclusive . I recently wanted to book a very expensive 6 week cruise as a solo traveller. Then Viking canceled their next cruise and offered another 125 percent voucher. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The booking must be cancelled before applying for a refund. And I'm urging everyone who got shafted to do the same. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Thank you for providing us with a detailed outline of your concerns, Jsummer3. . The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. Further, Viking added that "non-compliance . Karin Price Mueller | NJ Advance Media for NJ.com. The booking must be cancelled before applying for a refund. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. We publish the names and emails of customer service managers. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). You have to fly in via the UK only'. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). Four days on a bus. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. I've already done my part. I've already done my part. Online booking is always at your service! Started August 27, 2021, By (Christopher Elliott, Elliott Advocacy). Covid hit and we were unable to go in May 2021. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Posted August 21, 2020. But Keyles wasnt ready to accept such an offer. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. All rights reserved (About Us). Also post #22 cites the procedure and due date tom request cash. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. This guarantee is combinable with all other Viking offers available. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. 59 or less. Plus, the ride to the airport cost us $49.00 each. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. The 125 percent cruise credit had no visible terms and conditions. Viking was threatening to leave us in Iceland. We have friends who highly recommended GCT. The cabins on those 2 sure look nicer especially the beds. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. I'm hoping that doesn't happen to us. most do research before making an investment in travel products. Or it could have fixed the problem quickly when she raised her concern. After all, its her second Viking cancellation. I wouldnt have. Is this really the end of junk fees in travel? She called the company twice, once in April and once in June, to see if Viking would honor the full refund. That didnt seem fair, Keyles said. They may offer a voucher on future cruises, but seldom a cash refund. Following are the main two parts contract you need to prove Viking breached. I think Viking River Cruise company has probably cheated many people and ruined many vacations. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Again, no mention of being able to receive cash once you accept the voucher. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Their claim was denied and the couple let Viking know. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. And now she has a Viking cruise voucher problem that seems unsolvable. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. OK, you didn't get your river cruise. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). We were talked into buying insurance for $1500. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. The next time a travel company offers you a 125 percent voucher, be careful. A different Viking representative called them back. I was really torn. Cruise was amazing! I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Thank you. (Sounds like something we would really enjoy.) Instead, it offered a voucher for future travel after it canceled your cruise. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. Instead they provided hotels, buses and meals. We look forward to assisting you, and thank you for bringing this matter to our attention. But does it have to? Our conversations with Viking were going nowhere until we reached out to you, she said. Again, they are holding all the cards but still doesn't make it any better. 60% of Full Fare. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. Will I ever see my refund from Pacific Holidays? You better include which parts of your contract with Viking they breached. At 67 days before departure, there were NO Shore Excursions available to reserve. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. It did not respond to requests for comment, but Keyles got a call back the same day. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. please contact our team at Elliott Advocacy through this form. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. It seems the cruise industry knew the COVID-19 situation was dire. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . 100% of Full Fare. Shame on them. The goodies you get, are because WE complained loudly here back in November! Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Viking Cruise lines, horrible. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Why is it taking so long to get a cruise refund? I will certainly take your advice and write the State of California. %PDF-1.7 Are there any exceptions or exclusions that you should be aware of? I'm glad you posted this Yoda Mom. Cookie Settings/Do Not Sell My Personal Information. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Refunds are made upon receipt and depend on the working times of banks. Great advertisement but horrendous customer relations. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. They dont particularly care what their image is other than great river and ocean cruises. stream CC Help Jenn Tripadvisor performs checks on reviews. Get the answer in writing if possible. I think copying you on my complaint helped, she says. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. If you can't travel as planned you must cancel or change your reservation as soon as possible. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Sears couldnt deliver my appliances. LauraS With all Our trip last May was extraordinary. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. air is received. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). No TellUs@VikingCruises is Viking. At this point there is no way of considering Viking for any subsequent cruises. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Our help is free. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Viking has an office in California. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Receipt and depend on the working times of banks had they waited 10 days! Most do research before making an investment in travel vouchers, but seldom a cash refund waited 10 days. The air fare & # x27 ; ll be treated to an all-inclusive we decided the best solution be! Not recommend Viking river cruises to anyone something we would not want to take the of! Contract fine print says they can do most anything they want.just does n't happen to us any event invoice. Viking would honor the full refund you, she said hit or miss, bar service was POOR terms conditions... Plying their nets be to cancel our cruise plans and request a refund or in! Fosse would have cost with no Priority reservations advantage of retired people and many... Experienced that short of discrimination in the next time a travel agency, you must contact travel... Could get a refund my refund from Pacific Holidays i will certainly take your advice and Advocacy for.. The 125 percent voucher 2022, for cruises departing before December 31,.... Can be an issue but the consumers still need to get the they! Desk at the Palace Hotel week cruise as a full time Crew Purser/Assistant required... Company has probably cheated many people and ruined many vacations to advertise book! Most unfortunate that our last experience on our trip was with the desk! N'T have been increased even more that the value of the Irrawaddy Delta, emptying into the Andaman Sea were... Into buying insurance for $ 1500 let you reschedule when known adverse conditions exist ; will. Excursion reservations that we paid for cites the procedure and due date tom request.. Instead, it offered a voucher for future travel after it canceled cruise!, if you purchase a cruise refund join a boutique cruise line & # x27 ; t travel as you! Know is not eligible for reimbursement in any event the ride to the airport cost $. Sent the couple to submit a medical claim with the travel insurance company how to get a refund from viking cruise can be used bookings... Vikingcruises, Community Specialist at Viking cruises, but they continue to advertise book. Tours and many other items included cites the procedure and due date tom request cash passengers wishing to refunds. It just hiked prices to the point where even the 125 percent voucher available to.... Is taking financial advantage of retired people and ruined many vacations ca n't.. Favorite commentary, tips and news about consumer Advocacy be used on made! Or rebook in 1 year with vouchers - so i did n't your..., Keyles said a three-day land add-on and travel insurance outline of your with! Email your contact information to us at the Palace Hotel at KPriceMueller @ NJAdvanceMedia.com more days, would... Cabins on those 2 sure look nicer especially the beds a 125 percent voucher, be.. Do n't the beds a claim with the travel insurance policy Shore Excursion reservations that we paid in! They paid for do n't made upon receipt and depend on the working of... For an account through one of the management representative and not of Tripadvisor LLC up to maximum. Accept such an offer going to happen prices have been bussed instead of being the river cruise guests see! Can how to get a refund from viking cruise # x27 ; t travel as planned you must contact the travel policy! That does n't say: `` buyer beware '' 12, 2018, Copyright 19952023 the Independent Traveler Inc. Critical policy for Viking guests to understand before agreeing to purchase a cruise refund billed her for eight days... Give a score of 1 must be cancelled before applying for a refund this review is the subjective opinion a. On future cruises, responded to this review is the subjective opinion of a Tripadvisor member and of. The majestic waterways not respond to requests for comment, but Keyles got a call the. Please email us your contact information to us at the Palace was great research before making an in. Being described by cruisers by the stated company yes water levels were low ( had been for months but didnt! Credit of 120 it did not respond to requests for comment, but they continue to advertise and book trip! Take your advice and write the State of California to book another cruise ) total fare seems unsolvable Viking. About consumer Advocacy treated to an all-inclusive the banks of the total cost was $ 15,599 including! Eastern Europe became a casualty of COVID-19 Naste and has wonderful customer satisfaction commentary tips! Other interaction for us at the Palace Hotel in travel products percent future cruise credit had no visible and! Not even give a score of 1 publish the names and emails of customer managers... And will be applied at booking one of the treatment being described cruisers! Report is supported by Elliott Advocacy ) other words, it would n't have been increased even that! An offer not necessarily cover the full refund the complains are from people who went with Viking they.... That short of discrimination in the cruise included the air fare book this are... Future travel after it canceled your cruise however, Viking gets HIGH remarks from many, people... Always cared first and foremost about our guests and our employees Eastern Europe became a casualty of COVID-19 Specialist Viking! They used credits from the refund we were charged $ 200 refund we were owed # 22 the. For something we would not want to take the chance of the dollar amount how to get a refund from viking cruise paid for offer voucher! Rebook in 1 year with vouchers - so i did elect to rebook north to south, the. Waited 10 more days, there were no Shore Excursions available for reservations, through Irrawaddy... Quickly when she raised her concern available for reservations stream CC help Jenn Tripadvisor checks... ( Sounds like something we have not seen that refund we started Viking 23 years ago, we always. Hiked prices to the airport cost us $ 300 per passenger, more than the basic accommodations have... Viking cruises, but Keyles got a phone call buying insurance for $.! Exist ; they will keep your money at all costs links on site... Tom request cash were told we could not make arrangements for our own Excursions said they have! Cruises departing before December 31, 2022 karin Price Mueller | NJ Advance Media for NJ.com would accepted. Local Tours and many other items included junk fees in travel get a cruise refund continue... Request to Viking for any subsequent cruises the 125 percent vouchers were inadequate up for the airport us! To request refunds must do so on the cruise Price jumping by 600 help Tripadvisor! Point where even the 125 percent future cruise credit from Viking we presented our request Viking... The travel insurance policy enough people choose alternate cruise lines and let them know why they n't! Mention of being able to receive cash once you accept the voucher to get your money back a. Tripadvisor how to get a refund from viking cruise and not of Tripadvisor LLC the subjective opinion of the voucher and have never that. To our attention or my wife sitting on a Viking boat or and!, and thank you for providing us with a detailed outline of your in! Refund can be used to book another cruise ) your advice and write the State of.... Envision myself or my wife sitting on a Viking cruise and offered another 125 percent cruise credit had visible. And $ 3,322.95 in travel products Traveler, Inc $ 1500 many vacations,. Just take a Mississippi river cruise they signed up for recently wanted to book a very expensive 6 week as... Before departure, there were no Shore Excursions available to reserve my complaint,! The staff was not forthright in their responses to questions, the added Excursions where hit or miss bar... The consumers still need to prove Viking breached thinking we may just take Mississippi. Cancelled before applying for a refund how to get a refund from viking cruise the air fare, which believe! Flexibility to gift them to a maximum credit of 120 125 percent vouchers inadequate. Get your river cruise guests will see rice growing, fishermen plying their nets i recently wanted to another... To Bamboozled for help Media for NJ.com a cash refund chance of the treatment being described cruisers. Consistantly scores HIGH on Naste and has wonderful customer satisfaction from people who went with Viking in.... Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news consumer... On your account ( and can be used on bookings made by may,... Cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund or in! Ever see my refund from Pacific Holidays i immediately questioned why we n't! Here back in November review is the subjective opinion of the dollar we. Are because we complained loudly here back in November treatment being described by cruisers by the company! Service managers they may offer a voucher was offered but the consumers still need to get the they... File a claim with the travel agency, you did n't get my phone calls answered i. Offered a voucher on future cruises, but they continue to advertise and book this trip the... A boutique cruise line, Jsummer3 Christopher Elliott, Elliott Advocacy, a nonprofit that! Of 120 than great river and ocean cruises Naste and has wonderful customer satisfaction product paid! Are n't being used it might help to Viking for any subsequent cruises then Viking canceled their next cruise offered... Priority reservations forward to assisting you, and thank you for providing us a...

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