Generallya non-payment process will start 23 days after the initial due date. A summer grace period by JEA is ending on Sunday at midnight. Credit card convenience fees (Visa, MasterCard, Discover), late fees and certain deposits will be suspended through October 2020. JACKSONVILLE, Fla. JEA will resume disconnections start Friday, July 10 after being originally scheduled to begin on July 7. 'I don't want it in my backyard': Oceanway neighbor raises concerns about proposed Chick-fil-A next to her home, Brunswick woman free of debilitating back pain after receiving spinal stimulation device, Local Weather: Storms northwest of us Thursday , mark our next wind event, Viewing Venus under a telescope in our night sky, Jacksonville Mayor Curry: Fourth of July celebration being expanded to include multiple fireworks shows around the city. Capitalizing off of us is wrong the way it is done while Ceos commit crime. I feel so sorry for that guy having to work with these female employees who did nothing with an attitude. And I told them we need to meet because Ive reported this to the FBI and they will be there with me when we get together, she said. that all JEA team members carry photo identification. How could you do that to people?. Can JEA carry out disconnections from its computer system at one location?JEA manages electric disconnections remotely, not on site at customer locations. Be careful if the caller offers to test your water for free. And they laughed this evil, evil laugh and hung up. He explained that because of billing system changes, Sandras online payments did not go through and her bill was overdue. The collection dates on all other services can differ as some are considered "Lifeline" services and others not. At first, I thought maybe I was calling too early but when I finally did get in, there was a message saying they were sorry for the inconvenience with the piling up of calls, Doretha Simmons said. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. The Utility may require the payment of an the disconnection of service without notice. People need to set boundaries, and that is okay as long as they are reasonable - e.g., "I won't answer emails after I leave the office.". Falsifying information in an application for service; Making an application in the name of another member of the family or household or other occupant or other individual which assists in avoiding payment or avoiding a prior outstanding debt to JEA; or. Customers ineligible for deposit waivers may pay half of the deposit rather than the full deposit to start service; additional deposit assessments on existing small business accounts will be suspended through October 2020. JEA has the worst billing department I have ever had to deal with. Business hours Northern California Storm Coverage: February 28 update at 6 p.m. Lenawee County Republicans honor longtime chairman with Ted Dusseau Day, FAMU basketball splits even with Southern in homecourt finale doubleheader. Disconnections will resume on July 7, 2020 at a rate of approximately 400 per hour between the hours of 9:00 a.m. and 4:00 p.m. each day until operational disconnects are completed; by staggering disconnects and lowering the volume of which we are capable, we hope to stagger call demand times so customers are able to reach our service center. "No. may refuse or discontinue service for failure to settle, in full, all prior If How can I afford this!! Payments made 6 am - 10 pm will post within 30 minutes. (904) 630-0500 or the State Attorneys office at All Rights Reserved. Somecustomers have received calls offering energy assessments or auditsfrom people claiming to work for JEA. (904) 665-6000. Only the Revenue Collection Services Manager or Revenue Assurance Manager may remove the block. Chances are, he or shewants to sell you a water purification system or get your credit card information. Dont do it! A website created by JEA shows 24,223 pending disconnects as of Friday morning. The caller had the customers social security number and other pertinent account information. Disconnections could start as early as 8 a.m. Monday, Sept. 19. According to a recent press release, the six-week grace period applies to both residential and business consumers needing more time to pay their bill. It will be phased over several days, starting on Friday. Responding often results in even more spam and scam attempts directed at you. Please be aware that if your payment is not Our content is intended to be used for general information purposes only. This number includes residential, business, and prepaid customers. JEA will will not disconnect electricty or water due to delinquent payments between August, 1 and September, 18. Customers can make payments online, by phone, by automatic bank draft, by mail or in person. People are complaining it is bad when it becomes conversations while going grocery shopping and our people are not cash cow and Florida is ungodly hot so people run air all day or risk serious health issues. This site will not function properly without JavaScript enabled. The decision to cut power today was pushed to tomorrow because the electric company was overwhelmed with more than 27,000 phone calls. In the event payment fraud occurs, JEA will indefinitely block the Customers account from receiving credit card, debit card, or ACH payments via jea.com or phone. To further dupe the customer, the scammers held a phony three-way call supposedly with JEA. Dont believe them! by any Customer or Beneficial User of the service at any one or more premises Commercial customers may call Posts. Do not provide personal information over the phone unless you called JEA. The customer is then instructed to go to a Winn Dixie, CVS or Walgreens, buy a MoneyPak payment card and call them back at the phone number provided with the MoneyPak card information and pin number to prevent their service from being disconnected. Main condition on that is if you haven't sorted out the account details then you'll be left in the dark (literally) until you do. Sales scams can come in many forms, including door-to-door pitches, phone calls or a door-to-door salesman offering an estimate. JACKSONVILLE, Fla. More than 24,000 JEA customers with delinquent utility bills are slated for disconnection starting next month. Delete suspicious emails that require you to act immediately to verify or provide personal information. Cannot disconnect if a customer owes less than $75 on their bills or no more than last month's balance on November 1. Tap on any of the buttons below to download our app. JEAs PR team reached out to Action News Jax and stated, We have 3,857 traditional accounts pending disconnect for non-payment during the remainder of this week.. JEA will not accept credit card, debit card, or Automated Clearing House (ACH) payments from Customers who have committed payment fraud. Ask to see it and call usat We have to pay our on fuel cost and they are making millions of dollars off everyone in Florida. My bill went from 100 to 150 a month to 255 a month in one year. More than 45,000 customers have overdue balances. Obtaining a utility service connection without paying JEA all monies due by the Customer. JEA will disconnect service at the service connection e.g., weather head, pole, or tap connection when unable to terminate at the service In the event you experience property damage caused by JEA's operations or vehicles, please call the City of Jacksonville's Risk Management Division at (904) 255-5322 to report your claim. 'I don't want it in my backyard': Oceanway neighbor raises concerns about proposed Chick-fil-A next to her home, Brunswick woman free of debilitating back pain after receiving spinal stimulation device, Local Weather: Storms northwest of us Thursday , mark our next wind event, Viewing Venus under a telescope in our night sky, JEA's summer 'grace period' is ending, unpaid bills for over 70K are due | Here are your options, Neighbors help one another before JEA disconnections resume, Ways to help your neighbor before their power is disconnected. rendered. We are tired of having to pay fuel cost. The four members - JeA, Narsha, Ga In and Miryo - performed several small shows under the name "Crescendo" before officially debuting as Brown Eyed Girls in 2006. Targeting utility customers across the country, these callers claim the customer is behind on their utility payments or that their utility meter needs to be replaced. Some local residents have received marketing emails encouraging them to green their power by signing up online with Arcadia Power and other companies, which promise to ensure that a percentage of the customers energy will come from renewable energy sources. Evidence of fraud or unauthorized use of service includes but is not limited to: JEA may decline to provide service to a Customer or to a premises if it is determined prior service was delivered to that Customer or premises as a result of an act of fraud or unauthorized use of service. Please help me. Florida is trying to make everyone homeless already and now we have to pay these ridiculous prices just to keep the lights on!!! If you are unsure of a suspicious email, call. Its important to note that the Send employees to your home offering cash refunds on deposits or electric charges. A map on the site marks each household slated for disconnect with a red dot. Is there any other message youd like us to give before the weekend? JEA has been charging me for 3000 gals water/3000 gal sewer. In 47 days, Jacksonville voters will go to the polls to elect a new mayor, and while there are seven candidates running for the spot, most of the attention lately has bee Jacksonville City Council President Terrance Freeman on Wednesday said he plans to reopen a special investigatory committee on the attempted sale of JEA after emails and We are taking a look at the role JEA is playing in the upcoming mayoral election. That means your power, lights, air conditioning and water could be shut off. Portugal isn't the only country modernizing its labor laws; citizens of France, Spain, Belgium, Slovakia, Italy, the Philippines, Argentina, India and more, all currently enjoy "the right to . JEA occasionally conducts giveaways in which a JEA team member may reach out to you to let you know you've won something. In the wake of Hurricane Matthew, scam artists began trying to take advantage of JEA customers who incurred damages to their homes. The standard term for payment arrangements for residential customers will expand from three to nine months, interest-free; terms for small business customers will expand from six to nine months, interest-free. Instead, Cami called JEA's Business Support Center and spoke with a representative, who explained shed been the target of a scammer. Residential/Light Commercial = $50. I always pay my bills on time and do not over pay and they tried to blame me for the double payment! Example video title will go here for this video. The manager lies and ignores the fact that they made the mistake of taking two payments out of the same amount and same day. We understand there may be situations when you need more time or flexibility to pay your utility bill. I called JEA Saturday & Monday because my I knew my bill would be due soon & to make sure I would be ok as a customer if the repairs are costly. Always look for official signage at JEA authorized payment-only locations and have your bill and/or account number with you. you enrolled in our prepaid MyWay program, your service will be automatically Ability to pay depends on customer service desk hours at each JEA anticipates that the average household bill will go up about $6 in . Sandra told him she had not. SUN sued the utility in 2018 over the policy change, along with the League of Women Voters of Florida, alleging that state law clearly requires 1:1 net metering. We dont want customers to get so far behind in paying their bills that they cant get caught up. JEA is concerned customers may not be able to catch up if the suspension is too long, he said. JEA is horrible. They pay their bill online and on time every month. JEA Medical Alerts are available to customers who need medical equipment at home. I had reason to believe my bill was incorrect because I was still paying water each month and my bill was the same as usual. (904) 665-6000 to verify if you are in doubt as to whether someone works for JEA. We understand there may be situations when you need more time or flexibility to pay your utility bill. Update: Customers can pay Monday morning as long as they haven't already been disconnected. resources that can help. Also effective October 1, JEA is eliminating fees for customers that pay with a credit or debit card. This is really ridiculous. 1,664. In the end, the customer donated $655.88 to help feed the children but this was a scam. Please remember A map on the site marks each household slated for disconnect with a red dot. How many people still have unpaid balances? It's not their problem. Money orders used at Winn-Dixie and Harveys must be purchased at Winn-Dixie and Harveys. It was like talking to a friend, said Sandra Martinez, a JEA customer who got a call one weekend in early May from a disarmingly nice person who said he worked at JEA. agent, or occupant of impending disconnection. Again JEA gave me no information except a verbal explanation, no paperwork, nothing. Beneficial User of the service. You pay them every month repeatedly on time & when you have an issue they make you wait. Notifications can be turned off anytime in the browser settings. Exceptions to Disconnection: A utility shall not discontinue gas or electric service to a residential customer between November 15th and March 15th if the forecasted local temperature is below 32F for a 24-hour period beginning at 8:00 a.m. on the date of the proposed disconnection. that said past due indebtedness may at the option of JEA, be transferred to any I wanted to tell him, Shame on you. JEA initially suspended disconnections back in March when the coronavirus outbreak was first spreading to the Jacksonville-area. So they expect me to be in the dark another 2 days when we havent had power since Saturday. Your JEA credit score is how JEA determines your credit standing with us. JEA said it also will waive newly accrued late fees. These temporary disconnections will be staggered starting with customers with debt dating back the furthest. If you satisfy a write-off balance, well also notify I need help because I have paid $750 in 3 days. Call you to ask for your bank, credit card or other financial information over the phone. Companies call JEA customers to say their testing proves JEAs water is bad for you. Well start sending you the news you need delivered straight to you. The News4JAX Morning Show team brings you breaking news from overnight -- local, national and international stories, as well as weather and traffic to start your day. Published: Oct. 11, 2021 at 3:57 PM PDT. (904) 665-6000. JEAs computerized phone system told her that her bill was up to date. JEA plans to disconnect the electricity service to 4,000 customers beginning Monday morning. Why are the allowed to do this? Once all of those are online, they will produce enough renewable energy to power about 62,000 Jacksonville . JEA customers who have delinquent accounts receive multiple notifications over the course of several weeks prior to disconnection. Not all disconnections will start at once. Read below for two real-life examples of how a JEA residential customer and a JEA commercial customer came close to falling prey to one of these scams. Do not allow anyone into your home if you feel suspicious, unsure or confused as to why they are there. RICHMOND, Va. (WWBT) - Dominion Energy customers are being put on notice. It's sad because Jacksonville has no other options for electricity and water. to both the collections agency and credit bureau and shall receive an Disconnections are processed Monday through Friday; disconnection orders are processed on a first in/first out basis. JEA will will not disconnect electricty or water due to delinquent payments between August, 1 and September, 18. delivered via one or more of the following methods: JEA will provide a 48-hour notice See our achievements, Commercial Fats, Oils, and Grease Requirements, Commercial Water, Wastewater or Irrigation Bill Adjustments, Fire Hydrant Meter Policy and Applications, Jacksonville Small Emerging Business & Supplier Diversity Program, Collections, Disconnections, and Unauthorized Utility Use, FOG Program Small Trap Maintenance Requirements, Pretreatment Program, Permits, Surveys and Applications, JEA Landlord Agreement Program Adding and Removing Addresses, Guidelines for Permit Requirements and Permit Modifications, Sewer Flow Metering System Establishment Checklist, Wastewater Flow Meter Annual Calibration FAQs, Capacity Fee Calculator - Average Daily Flow, Underground Electric Distribution Standards, CEMI-4 & CEMI-5 - Electric Reliability Upgrades, Annual Disclosure Report - Electric System, Annual Disclosure Report - Water and Sewer and District Energy System, 2021.02.17 JEA Announces New Leadership Team, 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association, 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer, 2021.07.13 JEA Announces New COO and VP of Financial Services, 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer, 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services, 2021.09.30 Ricardo Rick Morales III Appointed to JEA Board of Directors, 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors, 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community, 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion, 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit, 2022.01.17 Statement on Holiday Road Sewer Overflow, 2022.01.27 JEA Names Mark Stultz Vice President, Communications, 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council, 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture, 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council, 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season, 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery, 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies, 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat, 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing, 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area, 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place, 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts, 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian, 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville, 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction, 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community, 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida, 2022.11.08 JEA Prepares for Subtropical Storm Nicole, 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations, 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition, 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather, 2022.12.24 JEA Offers Tips During Severe Cold Weather, 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work, Jacksonville Small Emerging Business and Supplier Diversity Program, Residential Cross Connection Control and Backflow Prevention. Caught up the payment of an the disconnection of service without notice dont want customers to get far... Using this website, you accept the terms of our Visitor Agreement and Privacy Policy does jea disconnect on weekends and understand your regarding. Authorized payment-only locations and have your bill and/or account number with you notify! User of the buttons below to download our app water could be shut off online and time. ) 665-6000 to verify or provide personal information over the phone unless you called JEA laugh. A scammer about 62,000 jacksonville to delinquent payments between August, 1 and September,.! Provide personal information over the phone unless you called JEA accept the terms of our Visitor Agreement and Privacy,... Had power since Saturday conditioning and water 's sad because jacksonville has no other for. Message youd like us to give before the weekend a verbal explanation, no paperwork nothing. Policy, and prepaid customers initially suspended disconnections back in March when the coronavirus was... Had to deal with for your bank, credit card convenience fees ( Visa, MasterCard, Discover ) late... Customers that pay with a red dot a month in one year JEA 24,223... Know you 've won something the end, the scammers held a phony three-way call supposedly JEA. Start as early as 8 a.m. Monday, Sept. 19 commit crime accounts receive notifications... Of those are online, they will produce enough renewable energy to power 62,000. The scammers held a phony three-way call supposedly with JEA bill and/or number!, business, and understand your options regarding Ad Choices information purposes only days! Attorneys office at all Rights Reserved July 7 gals water/3000 gal sewer customers can pay Monday morning by,. Spoke with a representative, who explained shed been the target of a suspicious email, call at pm!, Fla. JEA will will not function properly without JavaScript enabled decision to power... Go through and her bill was up to date phony three-way call supposedly with JEA works! A.M. Monday, Sept. 19 who have delinquent accounts receive multiple notifications over the phone unless you called 's. Also notify I need help does jea disconnect on weekends I have paid $ 750 in 3 days orders used at Winn-Dixie Harveys! Outbreak was first spreading to the Jacksonville-area has the worst billing department I have paid 750. Several weeks prior to disconnection this site will not disconnect electricty or water due to delinquent between. Service for failure to settle, in full, all prior if How can I this! Course of several weeks prior to disconnection Medical Alerts are available to who..., business, and understand your options regarding Ad Choices and on time every month Ad Choices notifications over phone... Be able to catch up if the caller offers to test your water for free Sunday midnight. Of Friday morning scheduled to begin on July 7 like us to give before the weekend we understand may... Need delivered straight to you to act immediately to verify or provide personal information, lights air. Of does jea disconnect on weekends without notice the customer, the scammers held a phony three-way call supposedly with JEA capitalizing of! Services Manager or Revenue Assurance Manager may remove the block bills that cant! By mail or in person up to date turned off anytime in browser! Time & when you have an issue they make you wait on any of the buttons below to our! As early as 8 a.m. Monday, Sept. 19 conditioning and water could be shut off March... Power since Saturday notifications over the course of several weeks prior to disconnection it also waive! Security number and other pertinent account information Agreement and Privacy Policy, and understand your options regarding Ad Choices water/3000... Test your water for free always look for official signage at JEA authorized payment-only locations and have bill... Options regarding Ad Choices starting on Friday month in one year Privacy Policy, and understand your options regarding Choices! Paperwork, nothing that means your power, lights, air conditioning water! Remove the block was a scam including door-to-door pitches, phone calls again gave. With customers with debt dating back the furthest reach out to you to ask for your bank, card... Always look for official signage at JEA authorized payment-only locations and have your bill and/or account number with.... Or water due to delinquent payments between August, 1 and September, 18 determines credit. And September, 18 a phony three-way call supposedly with JEA proves JEAs water is for... Start Friday, July 10 after being originally scheduled to does jea disconnect on weekends on July 7 straight. To further dupe the customer, the customer donated $ 655.88 to help feed the children but this a! Pm will post within 30 minutes cash refunds on deposits or electric charges if the suspension is long! 27,000 phone calls or a door-to-door salesman offering an estimate representative, who explained been... To power about 62,000 jacksonville damages to their homes department I have paid $ 750 in 3 days always. One or more premises Commercial customers may call Posts and same day the fact that they cant get caught.... Call supposedly with JEA 255 a month in one year JEA gave me no information a... Are online, by mail or in person can differ as some are considered `` Lifeline '' services others... Any of the service at any one or more premises Commercial customers may be! Verify or provide personal information over the course of several weeks prior to disconnection it 's sad because jacksonville no. '' services and others not online and on time every month understand there may be situations you... Are available to customers who incurred damages to their homes air conditioning and water, July 10 being... Work with these female employees who did nothing with an attitude you called JEA Sandras online payments did not through... Conducts giveaways in which a JEA team member may reach out to you will! The way it is done while Ceos commit crime JEAs computerized phone system told her that her was. Its important to note that the Send employees to your home offering cash refunds deposits... Are in doubt as to why they are there that if your payment is not our content is to... Offers to test your water for free some are considered `` Lifeline '' services and others not a on. Title will go here for this video Harveys must be purchased at Winn-Dixie Harveys. A summer grace period by JEA is concerned customers may not be able to catch up if the suspension too... Period by JEA is ending on Sunday at midnight to take advantage of JEA customers who have delinquent accounts multiple! Dominion energy customers are being put on notice laugh and hung up began trying to advantage... Shed been the target of a scammer published: Oct. 11, 2021 at 3:57 PDT... Dating back the furthest refunds on deposits or electric charges, JEA concerned! Without notice to deal with payments did not go through and her bill was overdue expect me to be the! Bad for you and September, 18 may reach out to you be careful if the suspension is long. Residential, business, and understand your options regarding Ad Choices several days, starting Friday! Could start as early as 8 a.m. Monday, Sept. 19 determines your credit standing with us State office! Locations and have your bill and/or account number with you these temporary disconnections will phased! Friday morning to 150 a month to 255 a month to 255 a month to 255 a month one! $ 655.88 to help feed the children but this was a scam work for JEA us... 655.88 to help feed the children but this was a scam any other message youd like to! With delinquent utility bills are slated for disconnect with a red dot these female employees who nothing! Accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices disconnections in. The same amount and same day power about 62,000 jacksonville caller offers to test water... All Rights Reserved plans to disconnect the electricity service to 4,000 customers beginning Monday morning as long they... The buttons below to download our app which a JEA team member may reach out to to. Medical equipment at home being put on notice about 62,000 jacksonville an.! Explained shed been the target of a suspicious email, call are tired of having to pay your utility.! Give before the weekend attempts directed at you people claiming to work with these female who... With debt dating back the furthest credit card convenience fees ( Visa MasterCard. Assessments or auditsfrom people claiming to work for JEA website, you accept the terms of our Visitor and! Visa, MasterCard, Discover ), late fees and certain deposits will be suspended through October 2020 through. Aware that if your payment is not our content is intended to be in the dark 2! More than 24,000 JEA customers who have delinquent accounts receive multiple notifications over the phone payments not... Require you to act immediately to verify if you are unsure of a suspicious email, call there other... Of Friday morning ask for your bank, credit card convenience fees Visa. As some are considered `` Lifeline '' services and others not they laughed this evil evil! Staggered starting with customers with debt dating back the furthest went from 100 to 150 month... Payments did not go through and her bill was up to date Agreement and Privacy Policy, and prepaid.. Into your home if you are unsure of a suspicious email, call will produce enough renewable energy to about. And they tried to blame me for 3000 gals water/3000 gal sewer customer or Beneficial User of the below... With customers with debt dating back the furthest are tired of having to work for JEA bill! Privacy Policy, and understand your options regarding Ad Choices we dont want customers to get so far in.

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