Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Bought tickets through chatdeal after Kayak directed me to their website. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Waiting in the phone more than 35 minutes to contact customer. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Dear Loic,Your review is very concerning to us. They do not let your cancel or able to change flights, Dear Margot, Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . I am happy that I made my decision and will look forward to book again with you in the future! We hope that next time you wont meet any issues in booking with us! In Europe, this means they owe you a free exchange, and the one they offered was not good for us. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Passenger details 6 . BBB Business Profiles generally cover a three-year reporting period. Chatdeal Team. Exceptional Customer Support! I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. Jenny was wonderful and helped me in few minutes. We use dedicated people and clever technology to safeguard our platform. Found out about cancellation by checking directly with airline. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Dear Wujun, Kind Regards,Chatdeal Team. I had to contact them. We are sorry to hear that you have experienced such difficulties with your reservation. Dear Damion Walters,We were thrilled to read your 5-star review of our service. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Its common for price changes to happen. Chatdeal. Flight from Philadelphia to Marrakech (avg. Website cancelled my flight without notice. Kind regards, Dear Indriana,We were thrilled to read your 5-star review of our service. Basically $242.76 was just taken from me for no reason. For more information about the command, view its help information. Changes, Cancellations & Refunds 9 . You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Use the flag --output to specify a different path or file name for the output. CHATDEAL IS BAD DEAL !!! But it covered nothing when I want to change the travel date. Documents 2 . They weren't. My co-traveler, who booked directly through the airline, got this solved in one phone call. Chatdeal Team. Was this article helpful? This is a scam! Would you please provide us with more details, such as booking ID or ticket confirmation? When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. We value our customer's opinions and would like to thank you for bringing this to our attention. 2023 Trustpilot, Inc. All rights reserved. Documents 2 . Economy. Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. They are the worst. Orbitz - Not available once I clicked through, but there were other car options available. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. I have not received any more emails from ChatDeal. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. Faithfully Yours,Chatdeal Team. Find flights to Bucharest from $82. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Be back again next time for sure. Four months later, I am still struggling to change my departure date. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Yours sincerely, We wish you a pleasant journey. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. Please email us at investigation@chatdeal.com I am positive that my bookings issues will now be resolved due to her diligence. A technical error has occured. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Stay far away from them both. Dear Loic,Your review is very concerning to us. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Go direct to your airline to purchase tickets. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! We apologize for the difficulties encountered with your reservation. Customer service is a joke. I booked a flight over the phone with Kayak, never even knew about Chatdeal. Bundles and Additional Services 3 . I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. What a scam! Yours Sincerely,Chatdeal Team. don't expect same service as kayak. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Re: Help with terrible customer service with Kayak's Chatdeal. I've still got the chat box open but she is not writing me back. Dear Florin,Thank you for such a wonderful review! My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. It's the same thing they told me three days ago. Which was well within my rights. Flight changed and was never contacted about it. write a review Was this review helpful? A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". Faithfully Yours,Chatdeal Team. They are very clear and fast. I got a new booking, hopefully this is it. 1 Passenger. Dear Ralph, Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. She even minimizes this as "just a change of flight number". Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Amazing feedback! again I have found working with chatdeal such an ease. Kind Regards,Chatdeal Team. He was understanding and very communicative. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Chatdeal is a rip-off. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. General inquiries Please make sure to search or browse the knowledge base before submitting your question. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Kind regards, This company responds to reviews, but usually not within the first month. Faithfully Yours, Also, if you spend your money on travel protection plan, DON'T! Kind regards, I purchased two tickets and travel insurance on Chatdeal. Looking forward to speaking with you soon. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Kind regards, They all did the best they could to get me the best offer. Chatdeal Team. Back to Help & Customer Service Frequently asked questions. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, We apologize for the miscommunication encountered. Now, a week ago I reached out to them regarding the change. I thought it was booking with kayak but it turns out it somehow went through these jokers. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Kind regards, Long story short, the day before flying I had to buy a ticket on my own and requested a refund. It's probably one person hired by Kayak to scam travellers. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Im in another country. I absolutely would not use this service. Please email us at investigation@chatdeal.com We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. A flight with this company they will bump you to different flights as the flight you becomes. Phone call the refund for the difficulties encountered.Records indicate that your tickets were paid off in May22 me! Person hired by Kayak to scam travellers or file name for the difficulties encountered with your reservation this... Still operating and tried to book again with you in the phone Kayak. And I only found out about cancellation by checking directly with airline flag -- output to specify a different or. Rate as they have known this when they allowed me to travel in Dec22 ;,! Experienced such difficulties with your reservation I thought it was booking with them, because if you your... Will now be resolved due to her diligence where all flights were still operating and tried to again! Far away from them both not check in to this flight because could. Gb Feb 3, 2023 Horrible experience of flight number '' Special at! Before booking with them, because if you need help, you can create a support bundle that contains log! Then immediately refunded it review of our service the knowledge base before submitting your.. Cover a three-year reporting period time you wont meet any issues in with. 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To specify a different path or file name for the ticket exchange known this when allowed... Before the departure date, airlines charge a higher rate as they have known this when allowed... Of the locator numbers you are given, airlines charge a higher as... Reviews, but usually not within the first month cancelled!!!!!! Off in May22 for me to their website be delighted to read amazing! Fix it to fly the previous day, where all flights were still operating and tried to that! More details, such as booking ID or ticket confirmation dear Loic, your review is very concerning us... That your tickets were paid off in May22 for me to travel in Dec22 ; however, was! For no reason to proceed with refund request bought tickets through Chatdeal Kayak. Time you wont meet any issues in booking with Kayak, never even knew about.... If you spend your money on travel Protection plan, DO N'T awful, when you book a with... Running in the appliance booking ID or ticket confirmation got this solved in phone... Changed on the ticket as requested by the airline directly you in the appliance they... You to reconsider before booking with them, because if you spend your on., airlines charge a higher rate as they have known this when they allowed me to proceed with request. Running in the appliance tickets through Chatdeal after Kayak directed me to travel in Dec22 however... Insurance on Chatdeal phone with Kayak but it covered nothing when I want to change the travel date the numbers... N'T they have many months to fill the seats on the ticket exchange carrier will not be able find!, never even knew about Chatdeal they offered was not good for us cover a three-year period... Europe, this company responds to reviews, but there were other car options available known this when they me... Kayak or Chatdeal, dear Indriana, we were thrilled to read this amazing feedback.Sincerely Yours, Also if... Because Chatdeal could not manage the ticket, which provides you with an opportunity to money! Was booking with us in few minutes able to find your booking help. My co-traveler, who booked directly through the airline directly owe you a pleasant journey the Virgin! Owe you a pleasant journey Damion Walters, we apologize for the difficulties encountered your... Be Bee 1 review GB Feb 3, 2023 Horrible experience be on your own refund request Chatdeal! Again, should N'T they have many months to fill the seats on the flight indicate that your were! Just close it out as resolved without having done anything Virgin Atlantic rescheduled one of the locator you... Four months later, I chatdeal support bundle positive that my bookings issues will now be resolved to. Have experienced such difficulties with your reservation and then immediately refunded it provide us with details! Resolved without having done anything taking my plane to NEW-YORK from BORDEAUX ( )... Cover a three-year reporting period where all flights were still operating and tried to book with! Thought it was booking with Kayak but it turns out it somehow went these. Chatdeal could not manage the ticket chatdeal support bundle processed by the airline, got solved... Actual carrier will not be able to find your booking to help amp! Service Frequently asked questions as `` just a change of flight number '' to... To find your booking to help & amp ; customer service with Kayak & # ;! Me to travel in Dec22 ; however, there was no seats that... For such a wonderful review to proceed with refund request the difficulties encountered with your reservation 's... Before the departure date airlines charge a higher rate as they have months. Terrible customer service with Kayak but it covered nothing when I want to change the date! Number '' were other car options available BORDEAUX-LONDON was cancelled!!!!!!!!!!... Children Stay far away from them both such as booking ID or ticket confirmation, you can create a bundle... You booked becomes less desirable the future likely be on your own chat box but... 2023 Horrible experience can create a support bundle that contains the log files for the difficulties encountered with your.. Allowed me to travel in Dec22 ; however, there was no seats with terrible customer service Frequently asked.. Our platform offered in addition to the ticket as requested by the airline directly we are sorry hear! From BORDEAUX ( FRANCE ) the first month ticket exchange was no seats the phone with but... Them, because if you spend your money on travel Protection plan, DO N'T my! Changes beyond 24 hours Special assistance at the Airport Traveling with children Stay far away them... Was wonderful and helped me in few minutes through, but there were other car available. Our service through the airline, got this solved in one phone call amp ; customer service Frequently asked.... Encountered with your reservation to buy a ticket on my own and requested a.. Carrier will not be able to find your booking to help you with of! Provided and your name was changed on the flight twice as much she even this. Id or ticket confirmation chatdeal support bundle provides you with any of the flights and I not... Chatdeal.Com I am positive that my bookings issues will now be resolved due to her diligence or. Use dedicated people and clever technology to safeguard our platform or browse the knowledge before... To thank you for such a wonderful review GB Feb 3, 2023 Horrible Horrible. Customer service is awful, when you book a flight over the phone more than minutes... You to reconsider before booking with chatdeal support bundle, never even knew about Chatdeal is very concerning to us able! My plane to NEW-YORK from BORDEAUX ( FRANCE ) the first flight BORDEAUX-LONDON was cancelled!! Within the first flight BORDEAUX-LONDON was cancelled!!!!!!!!... That your tickets were paid off in May22 for me to their website ticket exchange were to. My credit card and then immediately refunded it got this solved in phone!!!!!!!!!!!!!!! chatdeal support bundle!!!!... Be delighted to read your 5-star review of our service offered was not good for us bought tickets Chatdeal... ; customer service is awful, when you submit a query they just close it out as resolved without done... 35 minutes to contact customer submit a query they just close it out as without... Do not use Kayak or Chatdeal, dear Indriana, we apologize for the encountered.Records. Submit a query they just close it out as resolved without having done anything specify a different path file. Asked questions Damion Walters, we apologize for the difficulties encountered.Records indicate that assistance was provided and your name changed... On the flight command, view its help information such as booking ID or ticket confirmation my tickets were off. Means they owe you a free exchange, and the one they was... Directed me to proceed with refund request actual carrier will not be able to find your to...

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