For more info about enrolling in Microsoft Intune, seeEnroll your device in Intune. Next, the user will be prompted to scan a QR code or manually enter an enrollment token to complete the work profile setup. There has been many wasted hours troubleshooting it and trying to fix it. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". For more information, see Sign up, or sign in to Intune. They can't receive policy, apps, and remote commands from the Intune service. To view your account settings, sign in to your account. If you are an IT Admin with access to the Microsoft 365 Admin Center, and you want step-by-step guidance on how to manage organization-owned or bring-your-own-device (BYOD) mobile devices and applications, be sure to review the Intune setup guide. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Register your personal device on your organization's network. After some devices were updated to the latest build, the Intune MDM certificate was missing. @KentMitchellI had this issue too and was able to get it working by:Logged in as local adminRemoved PC from Azure ADRebootLog in as local admin, join Azure AD entering users' email and password (makes them local admin)RebootLog in as userRun Company Portal, signs up and works fine now. Restart the computer and then retry the client software installation. Users who are protected by Conditional Access policies might lose access to corporate resources. Once enrolled, they'll receive the policies and profiles you create. We will use the PSExec tool for that purpose. To verify it, please go to Devices - All devices, choose and click the specific device name, from the Overview page, please view " Associated user ". The device can't be enrolled because the user's account doesn't have the necessary license. I have no idea if my fix will translate to a fix for you. Make sure you've fully configured your virtual machine, including serial number and hardware model. You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune. Then, they receive their group's device policies automatically. Intune is a Mobile Device Management service that is part of Microsoft's Enterprise Mobility + Security offering. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! On the ADFS and proxy servers, right-click. The connection to the service endpoint terminated. All the usual warnings of course; mucking about in the Registry is a bad idea so make backups, etc. For example, enter: C:\psscripts\ExportedIntunePolicies\CompliancePolicies\PolicyName.json. Hybrid Azure AD Join will not assign any user to the device, but the Intune automatic enrollment will. Confirm that the user is assigned an appropriate license for the version of the Intune service that you're using. However, the problem with this is that all data and configuration pushed by Microsoft Intune will be deleted from the PC. These profiles use settings exposed by Apple, Google, and Microsoft. The work accounts have been enrolled onto Intune before BUT on different devices so this should not be affecting enrolment should it? Saved a lot of time and struggle. Opening the Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal app again. For more information, see Set the MDM authority. Tap Set up your work profile. Please remove that work or school . To validate that the certificate installed correctly: The follow steps describe just one of many methods and tools that you can use to validate that the certificate installed correctly. I am a Helpdesk technician in a Small organisation of 25 users. Look for the Intune cert issued by Sc_Online_Issuing, and delete it, if present. I have noticed that the Device Management Enrollment Service has crashed several times. If you want to move existing users from on-premises Active Directory to Azure AD, then you can set up hybrid identity. Select Access work or school, and then select Connect. Repeat the above steps on all of your AD FS and proxy servers. Issue: You can't create policy or enroll devices. Manually re-register a Windows 10 / Windows 11 or Windows Server machine in Hybrid Azure AD Join, Cannot access to Teams Admin Center because of Administrative Unit Role Assignment, Avoid certificate prompt for Azure Active Directory Certificate-Based Authentication (CBA), During the Out-of-the-box Experience (OOBE), when starting a Windows 10 PC for the first time, In the Windows Settings, after the PC configuration, Using Azure AD Join + automatic Intune enrollment, Using Hybrid Azure AD Join + automatic Intune enrollment, The PC was shut down during a long time, and the Microsoft Intune, Search for the enrollment ID you wrote in the following locations and. Here are my settings: MAM and MDM are set to all or can be set to some, it doesn't matter. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. For more information, see the Intune enrollment deployment guide and cloud attach blog post. Check the client proxy settings. how it is assigning enrollment user info if it is device enrollment and not user? Confirm that Safari for iOS/iPadOS is the default browser and that cookies are enabled. There will be a large chunk of SID's in this section, however we have set up the powershell to grab the correct one and clean it up. There will be a large chunk of SIDs in this section, however we have set up the powershell to grab the correct one and clean it up.The second place is in scheduled tasks. You signed in with another tab or window. I hope that it does. Control-click the selected devices or Blueprints, then choose Prepare. I am just getting started with Intune and experienced this today on a device. This is a clean new install of windows 10 pro in eval mode. Company portal enrolment issues: Your device is already connected by your organi. Could you also check azure itself it is already registered? Find the certificate for your AD FS service communication (a publicly signed certificate), and double-click to view its properties. The following table lists errors that end users might see while enrolling iOS/iPadOS devices in Intune. OKay that's a good explaination indeed.. Do you still have access to test some stuff on these devices?Could you check if there any registry keys like :HKLM:\SOFTWARE\Microsoft\EnrollmentsHKLM:\SOFTWARE\Microsoft\Provisioning\OMADM\AccountsAnd what regcmd /status is showing you? When managing devices, Intune device configuration profiles replace on-premises GPO. If the error persists, try Resolution 2. Resolution. Issue: Users receive a Company Portal Temporarily Unavailable error on their device. You must retire the client computer before you can re-enroll it in the service. Hello, Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intuneby Greg Shields. We have recently rolled out Microsoft Intune in our company to manage our devices. When the Company Portal is in a deactivated state, it can't run in the background and can't contact the Intune service. The setup guide simplifies Intune deployment, with steps in chronological order, including automatingsome deployment steps. Azure AD is used by Intune and Microsoft 365 to identify users and devices, control access to the policies you create, and more. I am a Helpdesk technician in a Small organisation of 25 users. 10:33 PM If the problem above exists, you see a red X in the "Certificate Name Matches" and the SSL Certificate is correctly Installed sections of the report. The funny thing is if the user tries to go through and sign to do the set up it gives an error that it is already set up. In your folder, the policies are exported. If you've had your device for a while and it's already been set up, you can follow these steps to join your device to the network. This blog is not an official Microsoft website. You can also export Active Directory users using the UI or through script. Contact Microsoft Support as described in. Don't configure Intune and your existing third party MDM solution to apply access controls to resources, including Exchange or SharePoint Online. These steps are an overview, and are only included for those users who want a 100% cloud solution. Join your work-owned Windows 10 device to your organization's network so you can access potentially restricted resources. contact your third party identity vendor. Android device administrator enrolment has not been set up correctly. Delete any work or school account listed there, 4. Use Configuration Manager. Tell your users to try upgrading to Android 6.0. If your device OS is Windows 10, could you try the following steps, 2. Windows 10 / Windows 11 Enterprise (using User Credential), Windows 10 / Windows 11 Enterprise Multisession for Azure Virtual Desktop (using User Credential). When you're satisfied with the first phase of migrations, repeat the migration cycle for the next phase. Setting up Microsoft Endpoint Manager Intune requires two separate policies in the SecureW2 management portal: a User Role Policy and an Enrollment Policy. If you have feedback for TechNet Subscriber Support, contact
The enrollment log shows error hr 0x8007064c. In Intune, you import your GPOs, and see which policies are available (and not available) in Intune. What is the best way to do this? The user must remove one of their currently enrolled mobile devices from the Company Portal before enrolling another. Your email address will not be published. Confirm the device doesn't already have a management profile installed. See the enrollment deployment guides, device and app management, and app protection. For enrollment guidance, see the Intune enrollment deployment guide. Intune subscription: Intune is licensed as a stand-alone Azure service, a part of Enterprise Mobility + Security (EMS), and included with Microsoft 365. Ive also added my account to Enroll Devices > Device Enrollment Managers. The devices look fine in my portal, and are listed under their respective users. Follow the wizard prompts to import the parent certificate(s) to. Hi I am a Helpdesk technician in a Small organisation of 25 users. Helpful information: Configuring the Role Policy: Navigate to Policy Management On the Set up a work or school account screen, select Join this device to Azure Active Directory. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). It worked with getting the device out of azure AD and re-adding it with the company portal but again without that initial option checked. so no registry issues. Did you find a solution? Include guidance from your existing MDM provider on how to unenroll devices. And configure this setting like the picture below: *Enable: "Automatic MDM enrollment using default Azure credentials ". As a global administrator, you can assign roles to users, such as Help Desk operator, Application Manager, Intune Role Administrator, and more. Download the samples, and use Windows PowerShell to export your policies: Go to microsoftgraph/powershell-intune-samples, select Code > Download ZIP. Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. They don't have to be completed on a certain holiday.) Curious if any different reporting in the CP web app. We have recently rolled out Microsoft Intune in our company to manage our devices. they'e using a System Center 2012 R2 Configuration Manager license. Make sure that the time and date are set close to GMT standards (+ or - 12 hours) for the end user's time zone. Aug 20 2021 Run a voluntary migration until you can estimate the support call workload. [!IMPORTANT] In this guide, you sign up for Intune, add your domain name, configure Intune as the MDM authority, and more. Monitor the helpdesk load and enrollment success of each phase. Issue: A user receives a Profile installation failed error on an Android device. For more information, see Best practices for securing Active Directory Federation Services. But working in tandem? Log into the users profile that added the work profile, go into access work or school and disconnect the account. The crash occurs when I open Company Portal. Under App power saving or App optimization, confirm that Company Portal is turned off. Devices should only have one MDM provider. Remotely access devices to troubleshoot issues or to remove data from them. On your mobile device, approve your device so it can access your account. They will be overwritten after the new enrollment. It worked. On that new page, you can identify the proper device and get past that warning on the home page. They are always clean installs(fresh VM). Confirm the helpdesk is ready to support end users throughout the migration. The Set up button takes users to the Company Access Setup flow screen, where they can follow the prompts to enroll their device. If you currently use Configuration Manager, and want to use Intune, then you have the following options. Your device is now joined to your organization's network. In Windows Settings, Accounts, Access work or school, the test user account is listed. After many lost hours, we have finally found a solution to this problem. If it is successfully enrolled, there will be an account "Connected to Personal MDM" appears. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been defined. The common fixes are related to SCCM or similar, but if you deal with small business its unlikely that these softwares have been on the device before and the issue is not related to that. When devices are in Azure AD, they're available to receive the policies and profiles you create in Intune. I tried to leave AAD (dsregcmd /leave) and reinstall the Company Portal, same issue. I have shared the powershell script below that we have created. Shared Computer Activation and Azure AD Devices (2) We're trying to deploy Office applications to a Citrix VDI environment, using Shared Computer Activation. Intune doesn't support the version of Windows that is running on the client computer. Unfortunately, not made a a difference. If your device is brand-new and hasn't been set up yet, you can go through the Windows Out of Box Experience (OOBE) process to join your device to the network. - edited Computer Configuration > Administrative Templates > Windows Components > MDM. See the instructions for the type of device you're using: There's a problem with the certificate that lets the mobile device communicate with your companys network. When prompted, enter the path to put the policies. Select Manual Configuration, then select to add the devices to "Apple School Manager or Apple Business Manager.". Although this specific question was answered, the thread originated with the original contributor learning about deployment of Intune, Cloud Managed Endpoint (CME) and Mobile Device Management (MDM). This is a device that is new to our Intune Management and is being provisioned by Autopilot via the GPO. If the sync is successful, you see a Sync successful inline notification in the iOS/iPadOS Company Portal app, indicating that your device is in a healthy state. Please can someone advise us as we are unsure where to go. Worked like a charm on getting a device enrolled in Endpoint Manager! For macOS devices managed in Configuration Manager, you can: To help minimize vulnerabilities, move macOS devices after Intune is setup, and your enrollment policies are ready to be deployed. Device profiles can preconfigure settings for . Tell your users to start the Company Portal app manually. SelectAccess work or school, and make sure you see text that says something like,Connected to
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