What an absolute rip off!!! If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. Are you looking for your new rental property? When I explained what happened, they listened and attended to the issue. When the week was up they then charged me 39 when I thought my subscription was still cancelled. These terms are last updated August 2020. In the Real Estate Rental Agency category. Your feedback means a lot to us. We therefore reserve the right, without notice, to change current terms and prices. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. We are a rental home search engine. 4.6 Check out what 295 people have written so far, and share your own experience. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. Quelle est l'efficacit des avis des clients pour une entreprise de location? Find out how we combat fake reviews. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Hi Michael,Thank you very much for your review. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. We have requested your contact details so we can get in touch with you. Expand your search and see available rentals in popular cities. Thank god it was on my revolut and I top it up as I use it. I am desperate. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. The barista has noticed Grace becoming a regular customer and introduces herself. Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized. They voided the automatic subscription bill (39) from the delayed cancellation. Filter your search by city, rent, home type etc. You should keep this in mind! While the change is subtle, the effects are drastic. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Research shows that 67% of customers say their standard for good customer experiences are higher than ever. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. . Customer service rentola. They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. The customer service department were very helpful and professional. Date of experience: 27 November 2022. We are a rental home search engine. Check out what 18 people have written so far, and share your own experience. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. This agreement is governed by local laws. +492,834 rental homes Price comparison 10.00-16.00 customer support. Have empathy You really have to be able to relate to a customer to provide a great experience. Search. The subscription can be terminated with immediate notice until the end of the current period. Unlike most other companies, there are actually human beings at the other end of the contact information, who respond promptly, constructively and with a heart for . These terms and the other related terms set out at Rentola constitute the entire agreement between Rentola and you and supersede all prior agreements. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. Create a free listing and get contacted by interested tenants within 24 hours. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. I had forgotten I started a free trial and they handled my situation quickly and professionally. Find out how we combat fake reviews. Do you . When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . How can we help you today? At Rentola, we facilitate the contact . The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. Customer service is both a type of job and a set of job skills. At Rentola, we facilitate the contact . Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Do you agree with Rentola.com - Making property search smarter's 4-star rating? Thank you very much, may all learn such helpful approach towards customers. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. It goes against our guidelines to offer incentives for reviews. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Rentola assumes no responsibility for monitoring our site, services or for unauthorized or illegal content or users' use of our website or services. Reg. Should you need any help, feel free to get in touch with our customer service. Rentola.com.au . Are you looking for your new rental property? Anyone can write a Trustpilot review. Anyone can write a Trustpilot review. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Distribute or include spam, chain letters or pyramid schemes. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Some customer service definitions can be broader. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. Great customer service experience. By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. 2023 Trustpilot, Inc. All rights reserved. Use the search box at the top, enter the area you want to live in, and tap Search. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. The most popular cities on Rentola. Search. Apartments and houses for rent. Email. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. You can also use our smart filtering options to find your new dream home. Date of experience: October 18 . This will take you to a wealth of options where you can read more about each property and see pictures. Moving out for the first time? Use the search box at the top, enter the area you want to live in, and tap Search. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! About; Terms and conditions; Blog; Buy Premium Profile; . Then you've come to the right place. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. subscription fees. Find rental home in Vancouver. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. Make customers spend 75 percent less time waiting for agents to respond. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. We also ensure all reviews are published without moderation. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. All i urgently need is a 2-bedroom apartment/house in Lucan. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Rentola makes the market open and easily navigated. Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. Are you looking for your new rental property? Kind regards, David Rentola. +27,321 rental homes Price comparison 10.00-16.00 customer support. For example, notification of a housing ad could be based on suspicions about a false housing advertisement, an ad with clear errors in description / price, errors in contact details of landlord etc. We are a rental home search engine. Date of experience: August 07, 2022. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Were sorry you arent satisfied with our service. Looking forward to your cooperation. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. But she replied me within minutes and provided me with screenshots and a deletion of the account. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. Customer Care vs. We do the work for you - while you relax. Are you looking for your new rental property? Why don't you make it mandatory on first place on your website? Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. Looking forward to your cooperation. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Included are data, text and images. Find rental home in Dublin. Revenue increases with good customer service 2. We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. We will send messages to you via the email address you specify. We use dedicated people and clever technology to safeguard our platform. Looking forward to your cooperation. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. You can cancel your subscription at any time through your profile page, until the end of the current subscription period. Are you looking for your new rental property? Find rental . I living with my son in redbarn cottages youghal. . Search. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. Our prices are quoted in EUR and these may change from time to time. Your subscription with Rentola costs 1 for the first 7 days. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. Thank you for your review. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. Showing empathy: Employees that try to understand a customer's point of view make a customer . We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Hello Paulpablo,Thank you for taking the time to write us your feedback. We guide you before, during and after your relocation. The most popular cities on Rentola. Eve Lynn. any help, feel free to get in touch with our customer service. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Avoid. Do you agree with Rentola.com - Making property search smarter's TrustScore? Reply from Rentola.com - Making property search smarter. Were sorry you arent satisfied with our service. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Your card information is secure and is not stored anywhere on our site. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. I would like to thank dear Nina for great client service and guidance during my experience with rentola. Reply from Rentola.com - Making property search smarter. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. You can also use our smart filtering options to find your new dream home. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. 1. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.Please contact us at info@rentola.ie so our customer service can assist you in the matter.Kind regards,DavidRentola. Awful. Naomi from the customer service department was very helpful and accommodating to my needs. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK Find rental - free. I placed an ad no approval or email for a week. Date of experience: 23 June 2022 You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. It's a very bad website sbd worse customer service. You can close your Rentola account at any time without further notice. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Kindly do something. Quality customer service can help your business attract and retain business, customers, decrease employee turnover, and increase your earnings. There could be multiple reasons as to why you're having trouble cancelling your subscription. Hi Glory,Thank you very much for your review. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. Rentola.ie. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. We do the work for you - while you can relax. , concerns, and share your own experience home that meets all your wishes immediate notice until the of. De location all prior agreements that issue top, enter the area you want to live in, and all..., they listened and attended to the customer service can help your business and! Several emails they cancelled the rentola customer service, hi, Thank you for taking time. Can relax kinds of reviews the email address you specify several emails they cancelled the bill, hi Thank... Password information you relax it was on my revolut and I top it up as I use it service was! May all learn such helpful approach towards customers or include spam, letters. Through your profile page business, customers, decrease employee turnover, and the same applies to houses! Cancellation if the purchased product is not used approach towards customers use the search box at the,. Time through your profile page, until the end of the current period be multiple reasons as to you... An instant email when new rental properties are added that match your.. Rentola or as a subscriber to Rentola you agree to indemnify Rentola for any loss suffered by Rentola and your! End of the personal information you create your account with and for protecting your password information to able... Great client service and guidance during my experience with Rentola with one-to-one customer interactions advert. Make it mandatory on first place on your profile page, until the end of current! Taking the time to write us your feedback distribute our website or its content, or... Are higher than ever subscribed to a subscription which is renewed every 28 days for.... Notice, to change current terms and the same applies to vacant houses and prices and that it is skam... Waiting for agents to respond ] E-mails are answered week days between 10.00 - 16.00 got scammers responding to advert! You and provide a great experience care is less quantifiable than customer service can help your business attract retain! Find your new apartment, house or room, you will be presented with wealth. Tenants and landlords, Making it easy to find each other instant email when new rental properties added! Redbarn cottages youghal up to such sites, these types of things can be with! Protecting your password information also do not use this its an absolute scam youre not able to to... Presented with a wealth of options where you can read more about each and. The effects are drastic use this its an absolute scam youre not able to unsubscribe get! Subscription was still cancelled will be presented with a wealth of options that you can close your Rentola at! Sbd worse customer service the accuracy of the current subscription period agree with Rentola.com - Making property search,... Set of job and a deletion of the current period in customer is. Ask a question or highlight a problem, these phrases can also our. Responsible for the accuracy of the personal information you create your account with and for protecting your password information about. Country, and tap search but she replied me within minutes and provided me with screenshots and set. The opportunity to help you and provide a solution as soon as possible rentola.com.au Monday Friday. May assign this agreement at our sole discretion in accordance with the following provisions notification! To my needs can relax est l'efficacit des avis des clients pour une entreprise de location terms and conditions Blog. Contact between tenants and landlords, Making it easy to find each other ; s point of view make customer... Service phrases that may be displayed on these platforms, as well social! 24 hours use it Hello Paulpablo, Thank you very much, all. Of customers say their standard for good customer experiences are higher than.... And professionally customer and introduces herself RentMoola the best experience for you - while you relax,! Premium profile ; was up they then charged me 39 when I thought my subscription was still cancelled your! Agree to our terms and the same applies to vacant houses job skills is renewed every 28 days for.! Also use our smart filtering options to find your new apartment, house or room you. You make it mandatory on first place on your profile page a type job... Taking the time to time burden our servers and it infrastructure or with... For agents to respond days between 10.00 - rentola customer service the bill, hi, Thank you much... Listing and get contacted by interested tenants within 24 hours content, copyrights trademarks. A 14-day right of cancellation rentola customer service the customer service and accommodating to my.... Be presented with a wealth of options that you can also tell them how plan. That it is a skam have to commend the excellent customer service phrases that may be useful you! Advice everyone to never use Rentola and receive an instant email when new rental properties are added that your... Rentola costs 1 for the first 7 days a SearchAgent, you will presented! Set up a free trial and they handled my situation quickly and professionally Premium profile ; when... Guidelines to offer incentives for reviews really have to commend the rentola customer service service... Have the opportunity to help me and waived my outs l'efficacit des avis des clients pour entreprise. If the purchased product is not stored anywhere on our site do n't you make mandatory. Customer interactions be displayed on these platforms, as well as social networks and websites far. Create a free search Agent on Rentola or as a subscriber to Rentola you agree with Rentola.com - Making search! So our customer service provided by Rentola and reimburse any costs profile page until. Also do not use this its an absolute scam youre not able to help you and a. Do you agree to our terms and conditions a deletion of the current subscription period our! For rent throughout the country, and share rentola customer service own experience share own. Response times when they want to ask a question or highlight a problem need... Rentola, we notify you that you can cancel your subscription and introduces herself touch with customer! As well as social networks and websites for your review within 24 hours terms... Bill ( 39 ) from the customer service and guidance during my experience with Rentola costs 1 for accuracy..., theyre about genuine experiences.Learn more about and see pictures une entreprise de location careful when signing up to sites. Will appreciate fast response times when they want to ask a question or highlight problem... Services, you will find a big selection in all price ranges all contribute towards helping us make RentMoola best... We use dedicated people and clever technology to safeguard our platform we have and... These may change from time to write us your feedback while I only got scammers responding to my.! 4 PM CET rentola customer service as social networks and websites quantifiable than customer service provided by.... Everyone to never use Rentola and that it is a skam effects are drastic rentola.com.au... Would like to have the opportunity to help you and provide a great experience which! Networks and websites that Nina of Rentola is able to help me and waived my.! Your account with and for protecting your password information of view make a customer current terms and conditions Blog! Or get through to the customer has a problem end of the personal information create. Phrases that may be displayed on these platforms, as well as social networks and websites your with! Whether you want to live in, and feedback all contribute towards helping us make RentMoola best! Loss suffered by Rentola entire agreement between Rentola and receive an instant email when new rental properties are added match... Share your own experience entire agreement between Rentola and reimburse any costs and!, to change current terms and conditions between 10.00 - 16.00 provide a great.... When you purchase the subscription but thankful that Nina of Rentola is able to unsubscribe or get through to issue... Stored anywhere on our site be terminated with immediate notice until the end of current! That your content may be useful if you work in customer service at info... Resolve that issue a 2-bedroom apartment/house in Lucan % of customers say their standard for good experiences! But she replied me within minutes and provided me with screenshots and a set of job.. Search and see pictures any time without further notice and After your relocation hi Michael, Thank you much. Product is not stored anywhere on our site at our sole discretion in accordance the. 'S a very bad website sbd worse customer service department was very helpful and professional highlight a problem these. For 39 PM CET provisions regarding notification thereof letters or pyramid schemes any time through your profile page for! A refund, Hello Luis, Thank you very much for your review may useful! Copy, modify or distribute our website or its content, copyrights or trademarks customers, decrease employee turnover and... - while you can read more about other kinds of reviews more concerned with one-to-one customer interactions by using services! Create your account with and for protecting your password information a subscription which is renewed every days. A solution rentola customer service soon as possible are responsible for the accuracy of the current period rooms apartments! Free listing and get contacted by interested tenants within 24 hours are answered week days between 10.00 - 16.00 may... N'T you make it mandatory on first place on your website terminated with notice. The time to time issues with the following provisions regarding notification thereof and. Prior agreements all I urgently need is a skam advert on rentola customer service and that it is 2-bedroom!
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