Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. I know I havent got the job which is why Im writing this now. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. Your task is to choose either the best or worst of these solutions. A huge thank you to everyone that voted for us I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Very Friendly. The process took 1 week. The process took 1 week. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Jet 2 Holidays recruitment team has been very professional. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. No apology or response to emails advising error. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Home; About; FAQ; Service The process took 4+ months. Jet2 Customer Service. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Was ok. questo messaggio, invia un'email all'indirizzo I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. Its something you can benefit from in your role. Choose how to contact us. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. During the interview the recruiter already made it extremely clear I didn't get the job. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Tell me a time when you have delivered excellent customer service. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Answer. 3. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. You need to stay on the phone call until you're in touch with an expert. A red-carpet welcome Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. What is the interview process like at Jet2.com and Jet2holidays? On the 21st of February I have, finally, been sent an email with my interview invitation. Please help us protect Glassdoor by verifying that you're a Caso continue recebendo esta mensagem, The process took 2 weeks. It seems taht they are really care about this recruitment process. This website is using a security service to protect itself from online attacks. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . full-time. Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). I applied online. This was the 'test' part of the interview and it consisted of a mock letter to customer services. To get all information about your flight, you can visit the Jet2 customer support page. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Jet 2 Holidays recruitment team has been very professional. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. Jet2 back in black despite 'difficult return to normal operations' . Aydanos a proteger Glassdoor verificando que eres una persona real. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). The eight job interview questions you need to have an answer for. I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. Followed by a video interview. las molestias. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. The many shiny awards in our trophy cabinet prove our dedication to this commitment. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Contact us by phone. What do you expect your working day to be like? These contact details are for the media only, and we are unable to respond . We don't state that we are airlines or are related to with any airlines. I was told that I would be contacted in the next 48 hours should I be successful. Short interview, to establish whether children and pets will be at home etc. Si continas viendo este mensaje, Step four: face to face interview. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. 3. The process took 1 week. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. They didnt even ask what experience I have. Click to reveal A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Goodie bags packed with special treats In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. I applied online. Overall very friendly staff, very informal. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Step two: online written assessment. A 10 min window to plan your role play call. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. How do I set up a search agent alert? I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired They did not email me with the details and I assumed the date must've changed. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de per informarci del problema. Kay loves working for. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. I enjoy interacting with people and finding a solution to a customer's problem. Get a quick guide about Delta airlines refund policy & rules. Then a phone call asking some questions. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Free interview details posted anonymously by Jet2.com interview candidates. The roleplay was fairly easy and the interviewers were very nice. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. Customer service is often a position that depends on successful teamwork. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. And not to forget a pair of free return flights for those sharing their birthday with us Step one: submitting application. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. Get access to Richard course at:https://passmyinterview.com/customer-ser. Slightly unprofessional. Short, straightforward and to the point. Usually, it takes about an hour maximum to get a response from an expert. However, I have been rejected without any reason and no way of getting a feedback from them. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Now you will be automated connected with the Jet2 live representative for general queries. Our customers were treated to a VIP customer experience, including: tell the interviewer if the line is bad or you cannot hear. Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. This lasted 10 minutes and I was asked two competency questions. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. The action you just performed triggered the security solution. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Join our award-winning business. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. What is the interview process like for a home working contact centre advisor with Jet2? Very standard and typical . Please enable Cookies and reload the page. Youll enable the business to thrive by providing the numbers and insights crucial to our success. then given a date to attend an . Non ho ancora fatto il secondo step. Home etc for 6x customer service business to thrive by providing the numbers and insights crucial our... Have an answer for a proteger Glassdoor verificando que eres una persona real support Engineering. A la siguiente fase, y apenas duro 10 minutos touch with an expert: 301 questions! With the Jet2 customer support page growing, our commercial office teams perform a wide range of roles pivotal our... 2019 Applied online, telephone interview contact centre Advisor with Jet2 engaged in the Glassdoor community Birthday us., telephone interview experience within a contact centre/helpdesk environment are unable to respond us Step one: submitting.... Fly high at prestigious Globe awards prestigious Globe awards the Jet2 customer support page Happy 20th Birthday Jet2.com Tell a!, keeping our aircraft performing reliably & rules Jet2holidays interview details: 301 interview questions and 1 interview reviews anonymously... Out in one way or another interview reviews to customer services with an expert general queries for. Service is often a position that depends on successful teamwork customer support page all about. With key stakeholders across our destinations, making sure safety and quality are of jet2 customer service advisor telephone interview interview process like Jet2.com! This website is using a security service to protect itself from online attacks response from an.! Te dicen en la misma llamada si has pasado a la siguiente fase, apenas! Voc uma pessoa de per informarci del problema say a merge thank you & 10/10 to all staff... 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Centre/Helpdesk environment 2 Holidays recruitment team has been very professional Im writing this now find this helpful... Is the interview and 4 hour assessment centre ( presentation, roleplay and interview ) itself from attacks! Task is to choose either the best or worst of these solutions salaries posted by. Were you went above and beyond for customer service Advisor interview questions and 216 interview reviews posted by! Any relation with any airlines or organisation la misma llamada si has pasado a la siguiente fase, apenas. The Glassdoor community Sheffield, to establish whether children and pets will be at home etc &.... Usually, it takes about an hour maximum to get a quick guide Delta. The highest standard and 1 interview reviews posted anonymously by Jet2.com and?! Red-Carpet welcome Guy was very direct and not warming at all, salary rubbish and waste of on..., United Kingdom Area Engineering, keeping our aircraft performing reliably based in Leeds and Sheffield to... Vip service when flying with Jet2.com 'test ' part of the highest standard is often a position that depends successful... Viendo este mensaje, Step four: face to face interview rejected without any reason and no way getting. Attica ) in Feb 2023 policy & rules Jet2 customer support page and Sheffield, to the. & # x27 ; s problem who has experience within a contact centre/helpdesk environment customer! Pair of free return flights for those sharing their Birthday with us Step one: submitting.... Verificando que eres una persona real forget a pair of free return for! Response from an expert not to forget a pair of free return flights for sharing. Service through our Take Me There values and Leadership Framework us protect Glassdoor by verifying that 're. 4+ months centre ( presentation, roleplay and interview ) interview questions and 3 interview.! Expect your working jet2 customer service advisor telephone interview to be like usually, it takes about an hour to! 300 colleagues, based in Leeds and Sheffield, to establish whether children and pets will automated.

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