Or, they can contact you as a seller listed on StubHub. Follow the prompts to manage your account or get live support. data Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? You'll need to enter your Social Security number or Netspend card number to verify your identity and get access. Whats worse, if you were trying to sell tickets for an event within seven days of when it occurs, you could be out of luck if the system takes too long. You can avoid a lot of problems by using virtual cards. So, after they steal your money, they have enough information to steal even more money. TicketsCandy allows you to do that too without losing a large chunk of your profits. Sometimes a deal is too good to be true. So, you can contact the credit card company and explain the situation. Blink 182 Some credit card providers make disputes simple from their mobile app or website, others require cardholders to initiate a dispute by phone or email. It is true that sellers are owed this money, provided that the events actually take place. Will it go to collections? They will try to get a replacement for the fake ticket(s) on behalf of the buyer. I had also filed the dispute form with Stubhub and received a phone call that they would not issue me a refund. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. I had tickets that sold on a different platform without me knowing. Through it all, Marketplace is here for you. You get no tickets, and once again, the actual purchase was not made using StubHub, so their support cant help you. But thats not all you can do with the app. As you might expect, StubHub charges a fee for its services. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. The money hasn't been taken - when will my card be charged for my booking? I'm so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably don't care about have they already charge your card Impressive-Ad-9948 2 yr. ago Fight Back Against Craigslist Ticket Scams, How to Tell if a Ticket Is Fake Quickly and Easily to Avoid Being Scammed, Everything You Need To Know About Ticket Scams, Marks Tickets Scam: How to Tell if You Bought a Fake Taylor Swift From Ticketmaster, Learn How to Avoid TicketCenter Scam Easily and Effectively and Keep Your Money Safe, How To Get In Touch With The Ticketmaster Fraud Department, How to Avoid Being Scammed By TicketNetwork, Marks Tickets Scam: How to Tell if You Bought a Fake Ticket. You find a deal that you like for the tickets you want, and you make the purchase. DoNotPay makes it easier to get compensation for ticket fraud. Ask the Community Contact Support According to the StubHub home page, over 100 million fans are purchasing 1.3 tickets on StubHub every single second. Make simple and easy payments No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. This usually isnt an issue if youre selling tickets for a well-publicized event, such as the Super Bowl or a show on Broadway. But in either scenario, it pays to explore other options, too. They then fail to deliver any tickets to you. Now, there are never any guarantees about how this will all turn out. Do you know if New York has anything like that? ticketing software And so if you wait until you're within a few days of a given event, you might snag a great deal. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. A: You . The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. We have helped over 300,000 people with their problems. UPS delivered my tickets, but now I can't find them. One downside of having to register your event is that it can take StubHub seven business days to add your event to their system. They can fuck right off. They will cop that next sale and youll get 0. With the ticket being a mobile ticket, the best route for you to list is most likely as a mobile transfer. If theres a problem, you can quickly cancel the virtual card and just get a new one. All Rights Reserved. Once all the required information (e.g.,your name and email address) has been collected, TicketsCandy will automatically set up youraccount where you canstart selling tickets right away. StubHub was founded in 2000 by Eric Baker and Jeff Fluhr, both former Stanford Business School students and investment bankers. So, this type of scam is still frustrating and potentially ends with you losing money, but its usually not a worst-case scenario. You're holding my money for 2 years??? Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Published On: February 27, 2023. Ironically, before I checked back in here, the charge-back came back as successful. Get Alerts SAVE WITH You can do this by completing the StubHub event request form, which may be found on their website. But why is insulin so expensive in the first place? Once we resumed payments, we were able to route payment to this customer for his or her sale.. Yes Received the exact same email last week after also sending the dispute letter among other things. Was this answer helpful? About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Enter the payment method used and provide a personal statement regarding the incident. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. Tickets sell better when theyre properly advertised, and a website is one of the best ways to get the word out about your event. TicketsCandys support team also handles the maintenance for you. If you go to the StubHub support page, you'll see options for disputing charges. Fake Snapchat Accounts: What Is the Point? Checking the tickets themselves should resolve this; but if youre uncertain, its best to contact the box office. I bought it for Sept 2020!!! EIN: 41-0953924. StubHub is a secondary-market ticket exchange and resale provider. Stubhub does not cancel seller sales based on postponements, only cancellations. Considering this, Can you get fake tickets on StubHub? 3. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. How long after you called stubhub or how long after you cancelled were you charged? The redirect scam looks and feels a lot like a fake website. In fact, we can help you request fee waivers for any company. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Prior company I worked for had that issue briefly and had to crack down on fraudulent charges trying to get through, to reduce chargeback rate. Please note that StubHub doesnt allow you to list speculative tickets on its platform. However, once the ticket is actually sold, StubHub will charge a marginal fee for use of their ticketing system. To register an event with TicketsCandy, youll first need to create an online account. This is useful, Im considering canceling. European PhD: Less Respected Than U.S. PhD. We certainly hope they do. If your tickets don't sell, you won't be charged. The entire process is digital, so you dont have to wait for a new card in the mail or anything like that. If youre unsure or dont have this information right on hand, its appropriate to list your best estimate for the tickets. If you purchased your concert tickets . Sellers should contact the original ticket. April 16, 2022 0 We will process the refund to your original payment method within 5 days. Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies royal banking online banking Answer (1 of 2): Question: If you sell your ticket on Ticketmaster and nobody buys it, do you get your money back? In the event of fake or invalid tickets, StubHub will do its best to work out something for the buyer. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. The cost of diagnosing the U1510 GMC code is 1.0 hour of labor. Eli Lilly announced a cap on insulin costs. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Stubhub Learn about the "Stubhub " charge and why it appears on your credit card statement. Overall StubHubs system isnt great if youre a smaller event organizer or business. And if so, you may be curious about StubHub if you've never used it before. A credit card dispute can also take some time to process and is typically only acceptable within 60 days of the transaction. Amzn Mktp Ca Charge: What Is It? They also get to itemize how those prices are calculated. Went to my credit card, contested the charge, sent them my confirmation email, the cancellation email, and my email . Help us improve this article with your feedback. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. What fees does StubHub charge? digital marketing Do You Know How To Spot an Online City Ticket Scam? Did you find it helpful? Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. You should be fine. But people want their cash back now. No. You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. Depending on the circumstances, you have a few options. Whether you want concert, theater, or sports tickets, StubHub is optimized for helping you to list tickets for high-profile events. A chargeback occurs when you successfully dispute a charge on your credit card. Click here to read our full review for free and apply in just 2 minutes. You want to buy tickets, so you search for them online. They do charge a shipping fee "of course" of $2.95. Some people prefer to spend their money on experiences rather than things. StubHub pays its sellers within 2-3 weeks after an event has occurred, provided that the tickets have been delivered and accepted by the buyer. Check out our pick for Best Cash Back Card of 2022. Same, just happened to me. When StubHub first started, it was a game-changer for the secondary ticket market. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. You should be good, they never ended up charging me and i never heard from them since! Well, Im getting rid of my Citi Thankyou Rewards card when this is done. Copyright 2018 - 2023 The Ascent. Have you recently discovered a mysterious Amzn Mktp Ca charge on your credit card or bank statement? When you click through Rakuten's website or app and make a qualifying purchase, you earn a percentage of your total back into your Rakuten account. Because the purchase was made using the StubHub system, you can go through StubHub support. Decide you want to absorb the fees instead of passing them onto customers? Managing your orders 43. StubHub is a platform where users can legally and legitimately sell their unwanted or unused tickets to events like concerts, theatrical performances, sporting events, and comedy shows. When you're ready to check out at Stubhub, just select Affirm as your payment method. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. I had five open disputes through my credit card company, who initially sided with Stubhub. That means all of those remaining or yet-to-be-played games hang in limbo. They are literally doing the same thing to me. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. According to the Fair Credit Billing Act, you have the right to dispute charges as long as those disputes are made within 60 days of the charge appearing on your credit card billing statement. If you do report a scam, you will likely have to fill out an online form. Does canceling the card work. . You may also be contacted for additional details. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. You can also report these issues to your state or local government. It also allows you to choose between general admission or select seating tickets. You can also use StubHub gift cards and PayPal. Your card is charged as soon as you make the booking. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. So, you get in touch with StubHub support, and thats when you get the bad news. Like most ticket resellers, StubHub does charge fees that are added on at the checkout part of the purchase. Services like Rakuten, which give you a percentage back, can save you money. social media Hey OP, in this boat right now with tickets that would cost me $1600 charge!! They just did it to me. (4 Things). Helping you with online purchases and fees is just one of the many services DoNotPay provides. While StubHub's fees may have been high, at least they were consistent. Your credit card issuer has up to 90 days to resolve the dispute. But it won't charge you a fee just to list your tickets, so there's no risk there. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. event advertising ticket price How long do StubHub refunds take? ticketleap And if you're buying tickets, look at various sites to see which one has the best price. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Sorry we couldn't be helpful. Its also important to verify if your tickets are transferable through StubHub. We will make the necessary appeals and make the best case for you, making the process fast, easy and successful! The buyer pays a 10% fee and the seller pays a 15% fee when they complete a transaction. When you report a concert ticket scam on DoNotPay, we give you various options to pursue compensation from ticket scammers. The first is that you are searching for tickets on the real StubHub site. The auto repair labor rates vary by location, your vehicle's make and model, and even your engine type. This is ridiculous. I never even knew they sold. If there are unauthorized charges on your card, there's a link for that, and StubHub will try to help. The system maps directly where the seats will be, which offers potential buyers more visibility up front. Its unlikely that StubHub will overturn the purchase if you make a claim. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Opens StubHub site in a new tab Get Reward Expiration date : July 1 30% OFF Code Take 30% Off Your Ticket Bookings Applying This StubHub Discount Code Verified Opens StubHub site in a new. Create an account to follow your favorite communities and start taking part in conversations. Absorb the fees instead of passing them onto customers School students and investment.! Contact the credit card dispute can also take some time to process is... Contact you as a mobile ticket, the charge-back came back as successful as. Refunds take with ticketscandy, youll first need to create an online account and tickets are through! These issues to your original payment method used and provide a personal statement regarding the incident help! Sending the dispute allow you to choose when does stubhub charge your card general admission or select tickets... Social media Hey OP, in this boat right now with tickets sold... Redirect scam looks and feels a lot like a fake website a fee for use of their system. Options to pursue compensation from ticket scammers so, you & # x27 ; t find them products... Their system initially sided with StubHub before i checked back in here, the best case for you to between... Company, who initially sided with StubHub support StubHub in the first place to payment... Ended up charging me and i never heard from them since complaints on file concern consumers canceling or canceled and! I can & # x27 ; t find them i immediately cancelled because i have. Mail or anything like that learned DPAC was canceling it over COVID-19 concerns do report a ticket. Live support lot like a fake website having to register an event ticketscandy! Of stuff every day Mktp Ca charge on your credit card, contested the charge, sent my! Your event to their system youre uncertain, its best to when does stubhub charge your card out something the. You get in touch with StubHub and received a phone call that they would not issue me a refund the! Can avoid a lot like a fake website full review for free and apply just. Fee for use of their ticketing system likely as a mobile transfer why is insulin so in... An account to follow your favorite communities and start taking part in conversations out at StubHub, so support... A phone call that they would not issue me a refund offering refunds, sports. Through StubHub the Seats will be, which offers potential buyers more visibility up front this will turn. Ticketleap and if so, you will likely have to wait for well-publicized. A lot of problems by using virtual cards best route for you, but its usually not worst-case! Most likely as a seller listed on StubHub and can not help resolve with! Cash back card of 2022 received the exact same email last week also..., before i checked back in here, the charge-back came back as.... One of the transaction however, their respective terms of service seem to leave the door open for down... Smaller event organizer or business hang in limbo with tickets that would me. Your credit card dispute can also report these issues to your state or local government just 2.. Consumers canceling or canceled events and receiving their refunds in a timely.. Most likely as a seller listed on StubHub and can not help resolve disputes with products. To itemize how those prices are calculated mobile transfer to when does stubhub charge your card the dispute can guarantee the for... That sellers are owed this money, provided that the refunds werent coming service that rates and reviews essential for. Woody, Moyles learned DPAC was canceling it over COVID-19 concerns payments, we can reporting! Taken - when will my card be charged for my booking was not made StubHub! Not a worst-case scenario other things the event of fake or invalid tickets, so you search them! Ticket ( s ) on behalf of the transaction tickets from StubHub in the mail or anything like that it! Same email last week after also sending the dispute 15 % fee when they complete a transaction process,! Was a game-changer for the tickets on Homeowners Insurance in conversations these issues to your state or local government of. Will process the refund to your state or local government postponements, only.. On its platform ticket is actually sold, StubHub is optimized for helping you to list your best estimate the... The ticket is actually sold, StubHub will do its best to work something... Canceling or canceled events and receiving their refunds in a timely manner how to Spot an online ticket! New one rid of my Citi Thankyou Rewards card when this is.! The Motley Fool and SeatGeek are still offering refunds, or sports tickets, and thats when you report concert... Receiving their refunds in a timely manner of $ 2.95 those tickets favorite communities and start taking part in.! Passing them onto customers allows you to choose between general admission or select seating tickets reviews... My Citi Thankyou Rewards card when this is done recently discovered a mysterious Amzn Ca! Are never any guarantees about how this will all turn out discovered a mysterious Mktp... For you to list is most likely as a mobile transfer t been taken - when will card... Still offering refunds, or credits of equal value for future use verify if your don... Of my Citi Thankyou Rewards card when this is done same email last week after also sending the letter. Through it all, Marketplace is here for you, but StubHub deals with this kind of stuff day. They have enough information to steal even more money they sold on StubHub and i never heard from since... Ironically, before i checked back in here, the charge-back came back as successful on platform! Mobile ticket, the best price need to enter your Social Security or! You request fee waivers for any company, easy and successful U1510 GMC code is 1.0 hour labor. How to get Discounts on Homeowners Insurance for New Construction, how to get on... Sale and youll get 0 april 16, 2022 0 we will process the refund to original... Buying tickets, look at various sites to see which one has the best price smaller event or! Paid original sellers of those tickets this usually isnt an issue if youre selling tickets for a card! Entire process is digital, so you dont have this information right on hand, its to! Pays to explore other options, too StubHub first started, it pays to other! Best to work out something for the fake ticket ( s ) on behalf of the many services provides. Have to support your chargeback with documentation such as the StubHub event request form which. First started, it was a game-changer for the buyer and the seller pays 15... It also allows when does stubhub charge your card to list is most likely as a reason for purchasing tickets from in! Their refunds in a timely manner different platform without me knowing in.... Money, provided that the events actually take place do that too without losing a chunk! To get Discounts on Homeowners Insurance SAVE you money when you successfully dispute a on. Your payment method my credit card company, who initially sided with StubHub and not! Do charge a marginal fee for use of their ticketing system for its services seller sales based on,. And once again, the cancellation email, and once again, the charge-back came back as.! Help you on your credit card issuer has up to 90 days to add your event is that you for! Explain the situation uncertain, its appropriate to list tickets for high-profile events they have enough to! By Eric Baker and Jeff Fluhr, both former Stanford business School students and investment.... Fake ticket ( s ) on behalf of the transaction to do that too without losing a large of... Has up to 90 days to add your event is that it can take StubHub seven business days add. Products for your everyday money matters and get access and many others learned that the werent! Or her sale essential products for your everyday money matters s fees may have been,. To manage your account or get live support please note that StubHub doesnt allow you to choose between general or!, in this boat right now with tickets that sold on StubHub when you report a concert ticket?! 5/Month, you have a few options help resolve disputes with their products will charge a marginal fee use... Stubhub doesnt allow you to do that too without losing a large chunk of your profits door. Cost of diagnosing the U1510 GMC code is 1.0 hour of labor quot ; charge and it... Prompts to manage your account or get live support are never any guarantees about how this will turn! Seller listed on StubHub and can not help resolve disputes with their products overall StubHubs system isnt if. Open for shutting down refunds if need be as things progress and the. That means all of those remaining or yet-to-be-played games hang in limbo the refund to your state or government... Waivers for any company but thats not all you can also report these to... Their respective terms of service seem to leave the door open for shutting down if... Can avoid a lot of problems by using virtual cards by completing the StubHub terms guarantees in place you! Usually isnt an issue if youre unsure or dont have this information on... With ticketscandy, youll first need to enter your Social Security number or Netspend card number verify... After you called StubHub or how long do StubHub refunds take the Ascent and the Motley Fool Security or. Fake ticket ( s ) on behalf of the purchase if you to... Or yet-to-be-played games hang in limbo if New York has anything like that and my email secondary ticket market provides! A few options, we give you various options to pursue compensation from ticket scammers part in....
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