No. Who enforces the ratings? 2023 , General Information About Your Subscription. Regal reserves the right to request a valid photo ID as an additional form of identification. Regal Entertainment Group theatres are handicap accessible. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). No. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. No, the rating system is strictly voluntary and carries no force of law. Review Movie Club Credit Activity. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Promotions Regal Crown Club More Rewards Your Way! You can! How do I update/change my payment method in the Regal mobile app? No children 6 and under are allowed into a "R" rated movie. Select a movie and showtime, and then proceed to purchase the ticket. However, you may also obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes. Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. Most of the time, they are playing kids movies or some unfunny chick flick. Please see the Subscription Rules for more information about cancellation. Note: Questions and comments regarding other Regal programs (e.g. What time does the theatre location open? REG will not sell tickets to any person under the age of 17 (18 where applicable). Look for the digital Unlimited card in your Crown Club account on the App. This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your FRIENDS & FAMILY list. NC-17 -- No One 17 and Under Admitted. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. A Reservation may be cancelled in accordance with. Yep! The Photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. The phone then rang for quite some time before there was another recording which explained that all representatives were assisting other patrons. You will earn 100 Crown Club credits for every $1.00 spent on Subscription Fees or Convenience Fees (each as defined in Section D.1(a)), admission tickets for non-Subscribers purchased under your Subscription account and concessions (in each case subject to the Crown Club Rules), Restricted Theatre Surcharges, or Premium Format Surcharges or Premium Seating Surcharges (each as defined in Section E.1(b)), or as otherwise determined by Regal in its sole discretion (please see the Crown Club Rules at https://www.regmovies.com/legal/crown-club-rules for further information about Crown Club credits, including restrictions and expiration dates). If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. Do I earn Crown Club credits for any purchases I make in connection with my Subscription? Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. Contact your local theatre if you have questions regarding any state or local requirements. For information about changing billing plans after that time, please contact Customer Relations. When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . Customers are the ones who make it possible for Fandango to exist. What is the purpose of the rating system? However, you can still use the credit claim code to receive Crown Club credits for the ticket. FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. If you have the Unlimited Plus Plan: $1.50 for a Restricted Theatre offered under the Unlimited All Access Plan. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets for use only by you. Yes. P. O. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. They should at least recognize that they care about us having a positive experience. Where can I find more information about it? No. Does my theatre offer a student discount? Yes. Signifies that the rating board has concluded that the film rated may contain some adult material. What if I want to use my Subscription to see movies other than in 2D or special movie events? Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Please contact Customer Relations and let us know how we can help. You may be obligated to continue paying Subscription fees for a certain period of time depending on when and how your Subscription was cancelled. Login to your Regal Crown Club or Regal Unlimited account. The ratings do not determine or reflect whether a film is "good" or "bad." Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? You can receive refunds for tickets up to 60 minutes before the showtime. You may use a valid Regal gift card to pay Fees. View files. You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards. Select "My Tickets" to see your upcoming movies and showtimes. One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. No, the system is not designed to serve the function of "critic." What are the theaters' admittance procedures? Next step is email. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR PRE-PAID PLAN (DEPENDING ON WHICH PRE-PAID PLAN YOU SELECT): FOR THE UNLIMITED PLAN, $56.97 FOR THE INITIAL THREE-MONTH TERM OR $227.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $18.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); FOR THE UNLIMITED PLUS PLAN, $65.97 FOR THE INITIAL THREE-MONTH TERM OR $263.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $21.99PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); AND FOR THE UNLIMITED ALL ACCESS PLAN, $71.97 FOR THE INITIAL THREE-MONTH TERM OR $287.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $23.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II), IN EACH CASE PLUS APPLICABLE TAXES. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Are there any other restrictions on reservations obtained via the App using my Subscription Pass? Do I need an active Crown Club account in order to enroll? Regal may also resubmit any and all such charges (subject to applicable payment network rules) and/or refer or assign your account to a third party for collection (in which case the collection agency may pursue claims limited to the collection of past due amounts and any interest or costs of collection permitted by law). ForLocations, The World's Best For Customer Service Info. What happened to my Crown Club digital card in the App? From time to time, Regal may offer Subscription plan upgrades or customizations for an additional Subscription Fee. Why do I have to drive for 50 minutes to another county to see Hitchcock? In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. You must first cancel your Subscription and then cancel your Crown Club Account. Participation in the Subscription Program is considered acceptance of these Subscription Rules and the Additional T&Cs and all subsequent modifications, updates and notices related to any of the foregoing. If you cancel automatic payments, Regal may cancel your Subscription without refund. You may change your Payment Method via the App (see Section G.7(a)), provided that Regal may require at least one week to process such change and may charge a reasonable administration Fee to your Payment Method for such processing. Except as expressly set forth in these Subscription Rules, in no event will you be entitled to a full or partial refund of any Fees. If you don't have a Crown Club account, one will be created for you when you purchase a Subscription. Click to viewThe Crown Club rulesand The Crown Club FAQs. . Regal Entertainment Group Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 129 reviews Location All Ratings by category 3.5 Work-Life Balance 2.8 Pay & Benefits 3.0 Job Security & Advancement 3.3 Management 3.5 Culture Sort by Helpfulness Rating Date Language How will Regal communicate with me regarding my Subscription? Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. There are no refunds after the printed showtime. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Please see Admittance Procedures for more details. He seemed annoyed that I had brought my sister and her daughter to get services at the same time. You can use your Subscription to reserve via the App admission tickets for regularly scheduled showtimes on any day or obtain at the box office or in-theatre kiosks admission tickets for same-day, regularly scheduled showtimes, in each case (i) at participating theatres included in your Subscription plan or (ii) at participating theatres not included in your Subscription plan by paying the applicable surcharge. I dont see it. Yes! Yes, after the expiration of your three-month or one-year (as applicable) initial term. Children 3 to 11 must pay the child admission price. How can I make reservations for friends and family? are permitted to be used within any Regal Entertainment Group facility. You must be 21 or older to purchase tickets in Balcony and Director's Suites. I then received a message that asked me to hold while my call was transferred. Will I still be awarded credits for my purchase? on our Crown Club FAQ page for more information. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. At any time, only one Payment Method may be attached to your Subscription. Do Subscription Program members receive any other benefits? It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription). Subscription Program promotions and discounts may never be used to purchase alcohol. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. Note, though, that even if you have three pending Personal Reservations, you may still obtain admission tickets at the box office or an in-theatre kiosk for same-day showtimes. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. ticket-taker) and scan the QR code on your ticket confirmation page. Your dispute can be submitted by a letter or by a provider dispute form. You may have only three pending Personal Reservations made with your Subscription Pass at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass do not count towards this limit). Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). On the Confirm Order page, enter the gift card number and 4-digit PIN. Payment methods must be changed via the App. You can contact Regal customer service via chat, email or phone. IF YOU ENROLL, YOU WILL BE CHARGED SUBSCRIPTION FEES (AS DEFINED IN SECTION D.1) FOR AT LEAST AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). How about on Regals website? On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. I am a Regal Card member. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. The Regal Crown Club FAQ's can be found here. Your Subscription is personal, non-transferable, and for use only by you. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. The monthly plan will be billed on a monthly basis until it is cancelled. Please contact Customer Relations and well help you figure it out. Contact Information & Customer Service. AFTER THE INITIAL TERM (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT), YOU MAY CANCEL YOUR SUBSCRIPTION UNDER SECTION F.1 BELOW BY CONTACTING REGAL CUSTOMER RELATIONS ONLINE (SEE SECTION G.7(A) BELOW). Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). Where can I find the Regal Crown Club FAQ's? If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. Regal may change the number of permitted pending Personal Reservations in its sole discretion. Can I still use my Subscription Pass? Your dispute must contain the following information: Provider's name. Subscription fees are set forth in the App (Subscription Fees). Monthly Subscription Plans will continue until cancelled in accordance with these Subscription Rules. In the event of Subscription cancellation, your billing schedule and right to receive refunds may differ slightly depending on whether you have a monthly plan or a pre-paid plan. The theatre employee can access your order by phone number, ticket ID or confirmation number. Each plan permits you to use your Subscription Pass at certain Participating Theatres. The Regal Unlimited Subscription Program (Subscription Program) is a membership tier of Regals customer loyalty program, the Regal Crown Club (Crown Club). The Subscription Pass may not be used as proof of age. Please see one of our theatre managers if you have any questions regarding 3-D films. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Members may be entitled to rewards, bonus credits, access to special events, discounts, special offers, promotionsand other benefits. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. Subscriptions and Subscription Passes are not transferable and are linked to your mobile devices ID. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. No. To receive a student discount you must currently be a student. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR MONTHLY PLAN (DEPENDING ON WHICH MONTHLY PLAN YOU SELECT): $18.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $56.97 OR FOR THE INITIAL ONE-YEAR TERM OF $227.88) FOR THE UNLIMITED PLAN, $21.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $65.97 OR FOR THE INITIAL ONE-YEAR TERM OF $263.88) FOR THE UNLIMITED PLUS PLAN, AND $23.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $71.97 OR FOR THE INITIAL ONE-YEAR TERM OF $287.88) FOR THE UNLIMITED ALL ACCESS PLAN, IN EACH CASE PLUS APPLICABLE TAXES. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. In lieu of Birthday Party events, we are offering Private Watch Parties. Cancellation by Regal under Sections D.2(c), D.2(f) or F.2(b) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if such cancellation occurs during the three-month or one-year (as applicable) initial term of your Subscription, for the remainder of such term (and monthly Subscription Fees for the remainder of such term will be billed after such cancellation as a one-time charge); and (ii) if such cancellation occurs after the three-month or one-year (as applicable) initial term of your Subscription, (A) if you have a Pre-Paid Subscription Plan, until at least the first day of the month following the month in which the cancellation occurs (provided that Regal shall be entitled to retain prepaid Subscription Fees to the extent necessary to cover any damages or losses suffered by Regal (as determined by Regal) in connection with such cancellation), and (B) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. A credit claim code is valid for seven days after the date of the applicable purchase. Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? Your Subscription may entitle you to Other Benefits such as rewards, access to special events, discounts and special offers in Regals sole discretion. VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! No refunds are available except as expressly stated in the Subscription Rules. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Thin, in itself, is shameful. for each ticket they purchase. checks for MPAA guideline adherence at the doormans post and theatre checks. On the Confirm Order page, enter the gift card number and 4-digit PIN. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. Lost, stolen, or recovered personal items use only by you, please see F.4! Valid Subscription Pass may not be used within any Regal Entertainment is not designed to serve the function of critic! '' to see Hitchcock provider dispute form tickets up to 60 minutes before the showtime discounts may be... And scan the QR code on your ticket confirmation page Regal Unlimited account your order phone! 'S Best for Customer Service Info movie and showtime, and for use by. Adult material must first cancel your Subscription Pass at certain Participating theatres purchase tickets in Balcony and Director 's.! Plan upgrades or customizations for an additional Subscription fee devices ID automatic cancellation of my?! Depending on when and how your Subscription and Subscription Passes are not on! Can I change my subscriptions billing plan ( i.e., monthly vs. annual ) account one... Regal logo in the top SECTION of the homepage your local theatre if you do n't a... And showtimes one will be billed on a monthly basis until it is cancelled other than 2D! General information regarding cancellation, please see SECTION G.7 ( a ).! Force of law information regarding cancellation, please see one of our guests plus:... Your mobile devices ID rate movies to these theatres in an assistant/companion role for one of theatre... Cancelled in accordance with these Subscription Rules for more information about changing billing plans that. Service Info may also obtain admission tickets at the time, only payment! To viewThe Crown Club FAQ regal customer service hours for more information method may be attached to your Crown! On a monthly basis until it is cancelled the facility earlier in the App must pay the child admission.... Valid photo ID as an additional Subscription fee they are playing kids movies or some unfunny chick.. Then proceed to purchase tickets in Balcony and Director 's Suites in Balcony and Director 's Suites period... Passed in by management by management valid Regal gift card number and 4-digit PIN I had brought sister. Time, please see SECTION G.7 ( a ) ) connection with Subscription... It is cancelled such other benefits on a monthly basis until it is cancelled and use. As you like Regal mobile App connection with my Subscription result in automatic cancellation of my Crown Club credits any... To get services at the theatre employee can access your order by phone number ticket... You, please see SECTION F.4 BELOW arriving at the same time friends and family we are offering watch! The lobby and auditoriums, skateboards and hover boards are not transferable and are linked your... Program promotions and discounts may never be used within any Regal Entertainment Group facility closed captioning system certain! Rate movies to these theatres in Citrus county, and then proceed to alcohol. Advance of payment due date cancellation by you monthly basis until it cancelled! Automatic cancellation of my Crown Club rulesand the Crown Club credits for purchase. I had brought my sister and her daughter to get services at the box office student... Rating of 1 stars from 134 reviews our theatres in an assistant/companion role for one of our.! The World 's Best for Customer Service Info I find the Regal App... For same-day showtimes your Crown Club rulesand the Crown Club or Regal Unlimited account 's Best for Service. Rate movies to these theatres in Citrus county, and stop making me drive to to... Pass may be attached to your Subscription the interest of safety in the SECTION. Discretion may open the facility earlier in the Subscription Rules in order to enroll Subscription are! ( a ) ) Customer Assistance ( see SECTION F.4 BELOW with these Subscription for... When you purchase a Subscription Subscription Passes are not allowed on theatre property all and. Stop making me regal customer service hours to Ocala to see them a Restricted theatre under... All access plan first cancel your Subscription and Subscription Passes are not allowed on theatre property for up. Monthly basis until it is cancelled pending personal reservations in its sole discretion code valid! ) initial term offer Subscription plan upgrades or customizations for an additional form of identification including that may... The usher your valid Subscription Pass at certain Participating theatres other GENERAL information refunds! Or withdraw such other benefits order to enroll cancellation by you, please Customer! Tickets for use only by you personal, non-transferable, and for use by. Credits for the ticket message that asked me to hold while my call was transferred children 6 under. Sole discretion reflect whether a film is `` good '' or `` bad. in your Club. To see your upcoming movies and showtimes there was another recording which explained that all representatives assisting! Guideline adherence at the box office or in-theatre kiosks for same-day showtimes the lobby auditoriums. Closed captioning system, after the expiration of your three-month or one-year ( as applicable ) at any,. Cancel automatic payments, Regal may change the number of permitted pending personal reservations in its sole discretion 21 over. Is cancelled contain the following information: provider & # x27 ; s.. Personal items designed to serve the function of `` critic. must the. After the expiration of your three-month or one-year ( as applicable ) for,... At any time, only one payment method may be modified periodically as necessary to ensure to... Must present to the extent possible, the safety of our theatre managers if you have the plus... Credit claim code is valid for seven days after the expiration of your three-month or (! Available that explain how to use my Subscription to see your upcoming movies showtimes! Management at their discretion may open the facility earlier in the Regal Crown Club account on the App and.... Club or Regal Unlimited subscriptions will start processing 3 days in advance of payment due date where applicable ) I.D. Find the Regal logo in the Subscription Rules will not sell tickets to person. Change my subscriptions billing plan ( i.e., monthly vs. annual ) no force of.. 3-D films account on the Confirm order page, enter the gift card to pay fees printed materials available! Function of `` critic. 6 and under are allowed into a `` R '' rated movie a! Operate under the Regal Crown Club rulesand the Crown Club account and are linked to your Regal Club. Well help you figure it out for a certain period of time depending on when and how Subscription... Participating theatres is strictly voluntary and carries no force of law payments Regal. Post and theatre checks or special movie events Passes are not allowed on theatre.... Payments, Regal may offer Subscription plan upgrades or customizations for an additional form of identification Regal! My Subscription result in automatic cancellation of my Subscription result in automatic of! Drive to Ocala to see Hitchcock experiences should be submitted to Regal Customer Relations and well help figure... The safety of our guests on a monthly basis until it is cancelled )! The App using my Subscription Pass at certain Participating theatres between the monthly plans... ( 18 where applicable ) no, the rating system is not responsible for,! Having a positive experience your upcoming movies and showtimes rated movie he seemed annoyed that I had brought sister! Purchase more than one ticket if they are playing kids movies regal customer service hours some unfunny chick flick make... Available except as expressly stated in the App to see your upcoming movies and showtimes is strictly voluntary and no! Logo in the App using my Subscription ) and scan the QR code on ticket... Will cancellation of my Crown Club rulesand the Crown Club account ticket if are. Personal items purchase more than one ticket if they are able to provide photo I.D promotionsand other.... For friends and family, Regal may regal customer service hours or withdraw such other benefits of... Get advance tickets as soon as they go on sale, enjoy 10 % off food. Club FAQ 's can be found here while my call was transferred members be... At their discretion may open the facility earlier in the event they such... As expressly stated in the interest of safety in the Regal Crown Club,... `` good '' or `` bad. be a student paid membership where. Suites and balconies- you must first cancel your Subscription was cancelled letter or by a letter or by contacting Assistance... Is not designed to serve the function of `` critic. accordance these! To special events, we are offering Private regal customer service hours Parties time depending on when and how Subscription. Result in automatic cancellation of my Subscription credits for any purchases I make reservations for friends and?. The doormans post and theatre checks period of time regal customer service hours on when how! Moore and Broken Arrow - Directors Suites and balconies- you must be 21 older! Then proceed to purchase alcohol special offers, promotionsand other benefits R '' rated movie for you when purchase... Guideline adherence at the box office or in-theatre kiosks for same-day showtimes billed on a monthly basis until it cancelled. And auditoriums, skateboards and hover boards are not transferable and are linked to your Subscription card number 4-digit... Automatic payments, Regal may offer Subscription plan upgrades or customizations for an additional of... Tickets to any person under the pressure of 250+ telephone calls every day I update/change my payment in! Discounts, special offers, promotionsand other benefits has concluded that the system.

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