and ultimately told me I would need to wait two weeks! Find out how we combat fake reviews. They are not authored by Glassdoor. Luckily, my next call was to Parker & Sons. Tech showed up 4pm on 12/18/2022. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. So far, so good. Need to file a complaint? We received an estimate to install an Aquasauna system to replace our water softener. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. Everything was repaired and I am thrilled that I called the right company. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. He went above and beyond to help us! Beat local competitors. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. I took all the risk unknowingly. This a/c broke down about the first 2 months and they came out to fix it. Is this even legal? Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The new system was scheduled and installed within 24 hours !!! Once they fix something its fixed right, dont have to call them back for the same thing again. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. A Note From Our President Regarding COVID-19. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule So many - HR department works so closely with everyone else that nothing is confidential. It would be more fair to the consumer to charge labor hours. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Submitting a response indicates a willingness to work with customers to make things right. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. 21 complaints closed in the last 12 months. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. This is the reason I switched from my previous company! When they hire people they somehow forget to tell them about the OT and also no lunches some days. Have an after-hours emergency? It's fun environment but customers always take priority. The electrician recommended replacing two problematic ceiling fans. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Months, later, no rebates. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? They never stick to things - they make changes too much. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! This is a very fast-paced environment that requires the actions of all to perform at it's best. Hi Stan. Came as scheduled. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. They were able to come out SAME DAY and get our AC back up and running. That's the absolute basics and he lied about it. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This was less than 3 months after repairs. Did a fabulous job. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. They should be ashamed of themselves!!! Yelp users havent asked any questions yet about. I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. This concern has been brought up to ********** and we will work with them to figure out why this happened. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? Parker and sons have been to my house to work on it multiple times over the course of a year. They did a great job. News flash 'right to work' means you can fire anyone without giving reason. We have to clean ourselves in the office. Be warned. Parker & Sons is here to help! STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. Three differentattemptswere then made to reach the customer by phone and an email was also sent. Share. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! The gentleman who did my service was knowledgeable and gave me all the options. Have a great night! Heating. We know he'll love your shout-out as much as we do. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. We also offer installation services for new equipment. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. They were able to come out SAME DAY and get our AC back up and running. We repair and maintain existing electrical systems. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. Parker and Sons consumer reviews, complaints, customer service. Why bother even to schedule in advance? So sorry for the inconvenience. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! Random schedule changes which affect your life. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. Having problems? I think it would actually get somebody to my home faster. I showed the technicians the estimate from Company A for repairs of a leak. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. We take COVID-19, and the health of our customers and technicians seriously. Install or Replace a Heat Pump. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. Parker and Sons is a life savor. Im without heat. That was frustrating, but mistakes happen. I have asked numerous times for a replacement unit from their supplier ( Day and Night). There employees have damaged my AC unit from all the work they have attempted to do. ******************** Tucson has processed a refund as requested and send it via US Mail. I have been with Parker and Sons for some time now and would highly recommend working here. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Parker and Sons is a life savor. We are very happy. 12/17/2022 system failed again, no heat in 30 degree temps overnight. Claim your profile to access Trustpilots free business tools and connect with customers. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. To access Trustpilots free business tools and connect with customers it would actually get somebody to my home.! 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