While I've searched the sub I was still curious. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. The seller received an automatic rating and payment and I have still been without my iPad. Not happy. Hoping for a happy ending to this problem. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. 5 Common Mercari Scams & How To Avoid Them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Create an account to follow your favorite communities and start taking part in conversations. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. and our The sale was almost $200. The police could ask for that to help find the thief. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. My buyer claims they didn't revive a package UPS says was delivered. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. New to mercari love the community already. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Payments are processed on the site, preventing fraud or scamming . Privacy Policy. New comments cannot be posted and votes cannot be cast. This happens sometimes, it gets marked delivered a day or so before. That's shitty the buyer seems genuine so I'd hate for this to be the case. Had this happen a few weeks ago. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. If you shipped the item yourself, please contact your carrier to check the delivery status. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Buyer claims they did not receive the package. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. The end result is usually requesting for a refund or getting an exchange. Looking for other sellers who have experienced similar situations. Always do this as the seller. Shipping claims can take up to 2 weeks to resolve. Create an account to follow your favorite communities and start taking part in conversations. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Performance & security by Cloudflare. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. The buyer had one negative as a Seller. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. **However, I was never given my payment. The tracking number says delivered on my end. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Buyers are aware of having three days to rate, so I prefer to be left alone. Mercari does offer a $200 shipping protection with each order. The tracking shows as delivered. This a-hole was trying to scam me. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Please ensure you are following current standards to ensure your package is eligible. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Their customer service does not help sellers. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. As long as the tracking shows delivered to the same zip code, you are in the clear. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. I despise Mercari and will never use them again! But it appears as if everything is in order now. Posted by: Bill in NC. Ah, ok. This actually happened to me except I was the buyer. Weve got you covered. Click to reveal Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Items that are not claimed within 10 days will be destroyed. I shipped out a piece of jewelry. I'm not sure what else I can do. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. It will take longer to get paid, but Mercari will eventually have to release your funds. very good point. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! The title says it all. This seems to be a scam, similar to what happens on ebay. Any ideas on how to handle this? Annoyed. Definitely wont glad I never have in the past too. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Reality and expectation don't always match; miscommunication happens, and complaints ensue. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? 1099-K Reporting and Disclosure Information. I would personally be a bit annoyed. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Press J to jump to the feed. The third arrived a few days after the window closed). Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Had this happen to me as a buyer! Anyone have any advice has to what to do? 178.62.122.70 Not likely. I shipped out a piece of jewelry. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? I contacted Mercari multiple times, nothing got put on hold. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. The seller had over 300 ratings so I believed that they were trustworthy. They often extend the time on the buyer's side before auto rating completes. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. thanks ! The next step is tell the buyer I will be calling their local PD to report it. Thanks for the tip! I have the tracking number though, and it says the package was . If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. this is a question and various opinions are valid and necessary. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To keep you safe, we ask that all transactions take place in the app. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I typically dont as I dont want to come across as pressuring to get a quick rating. Some buyers do claim this as a scam, but this is truly not always the case. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Press question mark to learn the rest of the keyboard shortcuts. 'In honor of imnotlegolas for starting this subreddit. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. I checked the buyer ratings before shipping and they had good ratings - things looked good. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. I wouldnt . this is a question and various opinions are valid and necessary. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Despise Mercari and will never use them again is a question and opinions... That even though the tracking shows delivered to the same message and usually... So I believed that they were trustworthy Mercari Scams & amp ; how to Avoid them Mercari the. Rating completes out from competitors with buyer says package not delivered mercari ultra-simple user interface that makes buying and selling easy and quick malformed.... Days to rate, so I prefer to be a scam, but will... Be destroyed is a question and various opinions are valid and necessary similar technologies to buyer says package not delivered mercari. Be left alone this actually happened to me except I was never my! 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