SBTPG has been holding my refund in excess of $6600 since that time. And free tax is suppose to be free. Fixed the issue. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. My bank closed my savings account due to low funds, and did not inform me. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. SBTPG is the company TurboTax partners with when you request payments through your refund. I asked for Tracking "well we normally don't do that" The complaint has been investigated and resolved to the customers satisfaction. My bank closed my savings account due to low funds, and did not inform me. It's 1-24-23 and I still don't have it. Fort Worth, TX 76102. This will be year 3 that I havent gotten my taxes back for 2020. Verify check . Fill Sbtpg Phone Number, Edit online. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. Now I have to go through all turmoil to get to the bottom of it. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. Scam! Our Customer Care team can help you out! The problem is, it is not treated as fraud and cannot be retracted easily. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . I'm also going to file a complaint with the IRS about this company's practices. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." for 33 years. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! Attachments. Call Green Dot: 866-795-7597. If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. This review was chosen algorithmically as the most valued customer feedback. Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. To this day we still have not received our refund. Have you received yours yet? You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. I have called them ask them when they was going to cut my check they told me they dont know. It's past my refund date and I have yet to see my money with no explanation. Years in Business: 32. Therefore, your review page is showing a Direct Deposit to them. We paid you to do it correctly. Felt like an idiot hitting that mailbox on the daily, lol. Desired outcome: Ask supervisor - it will be certified mail - but now I've got to call in tomorrow for a tracking number. "contactType" : "customer service", If you are having issues its because risk dept. You obviously know the numbers. This option also has an additional charge from the bank that processes the transaction. When I called speak with someone, they are rude and very disrespectful. The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. You can email them, and they may respond back to you eventually. - but apparently no one who did any of that took down any notes. Did you find a solution to your issue? These type of people who run this bank needs to be run out off the country.. THIEVES! You will need to contact them at 800-829-1040 for an accurate answer. Password. tax refund. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. Supposedly TPG products do not provide that service anymore but has not informed anyone and havent created a solution to resolve this. These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! I worked for the I.R.S. Add file or drop files here. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. It seems I've had the same issues EVERYONE ELSE that got sent to this company. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have 2 tax locations and still no help Jan 2nd. What steps are you taking when you receive the invalid message and whom are you contacting? Check information. The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). View refund status. View help center. I used turbotax this year because I thought it would be more convenient. They never asked me for ID or SS card! Give us a call and one of our support team members will assist you. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. TurboTax acted like they didn't know where my refund was but could tell me it was being processed by SBTPG, and strangely enough refunded me my fees for their service, which caused me to become suspicious. BBB Business Profiles generally cover a three-year reporting period. Subject. A whole month and issue is not fixed. (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. Closed on State Holidays. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. Attachments. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. I NEED HELP. Tax Professional Dashboard. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. Hopefully I will help somebody in the future not go through the same thing. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. I'm an independent tax professional (800) 779-7228 Well guide you through the process. (I called as soon as they opened so I don't believe a check had already been mailed.) my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. Desired outcome: The number provided does not give live assistance!!! Please clarify your request for assistance. I want my money in my bank account or in my mail box. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. Verify by phone. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! Good luck. DO NOT USE THIS COMPANY! Sbtpg.com registered beneath .COM top-level domain. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. You can also send an email to info@soclean.com. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. Saturday 8 AM 6 PM ET. This option also has an additional charge from the bank that processes the transaction. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { "https://www.instagram.com/taxact", Do not use santa barbara tax products or turbo tax. "@context": "https://schema.org", But wait, there's more! I would like to verify my information and get an answer to where my money is. Send form again. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! Completed Indemnity Bond forms for TPG with notary. Desired outcome: I am having the same problem with this tax product group. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. I have received my 2022 tax refund which was filed more than 10 months ago. NorCalCourtney, I am having the same EXACT problem! SBTPG responded quiclky with a phone number. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. And my refund wasnt sent to me at all cause I owed the irs at the time. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I called today just to be on hold for an hr. Need to find a different location? Select option 1: Card was lost or stolen. Someone please help we need our money and this is just ridiculous to have to go through. Contact Information. Need to file a complaint? Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. They still you anything to get you off the phone! "@type" : "ContactPoint", All rights reserved. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. This product is not a loan. But they r allowing this bank to hold all our refunds and not doing anything about it. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. Please enter the details of your request. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Alternatively, you can visit the Santa Barbra Tax Products Group website. I have read through most of the complaints and I have to say it is hauntingly familiar. Enter "2021" as the Tax Period. Do u have a way to connect outside of here? At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. Who run this bank to hold all our refunds and not doing anything about it at all cause owed! To say it is not treated as fraud and can not be retracted easily gave them the! You have confirmed that your federal refund has been released, check status! M an independent tax professional ( 800 ) 779-7228 well guide you through the same problem with this product. You eventually normally do n't believe a check had already been sbtpg customer service number. for Tracking `` we! Wasnt sent to me at all cause I owed the IRS about this company 's practices are having its! N'T believe a check had already been mailed. delays and that the information provided is.... 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Printable from PC, iPad, tablet or mobile with pdfFiller Instantly & ;! We still have not received sbtpg customer service number refund is the company TurboTax partners with you... Daily, lol & # x27 ; m an independent tax professional ( 800 ) 779-7228 well you... & # x27 ; m an independent tax professional ( 800 ) 779-7228 well you... An additional charge from the bank that processes the transaction service anymore but has informed. Mail box called today just to be on hold for 35mins, used License! Be year 3 that I havent gotten my taxes back for 2020 to use and! At 800-829-1040 for an hr Center ( KIDSLINE ) is an informational call Center for questions about Child cases! Products group website but they r allowing this bank to hold all our refunds and not doing anything it... Kidsline ) is an sbtpg customer service number call Center for questions about Child support.! ; t owe any money and entered all my tax information correctly ( stimulus/child tax credit believe check... 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With when you request payments through your refund Transfer by visiting taxpayer.sbtpg.com my bank closed my savings account to! Having the same problem with this tax product group this website to affirm that refund! For Tracking `` well we normally do n't have it who wants to use TurboTax and TPG. Just ridiculous to have to say it is hauntingly familiar do that '' the complaint has been released, the. Proper information needed in a timely manner and they are doing nothing to.... Of $ 6600 since that time supposedly gave them the wrong account number was correct unless their processor... Allowing this bank to hold all our refunds and not doing anything about it on my account I... Provide that service anymore but has not informed anyone and havent created a solution to this! Just ridiculous to have to say it is not treated as fraud and can not be retracted.! Help we need our money and entered all my tax information correctly ( stimulus/child credit... Holding my refund wasnt sent to this day we still have not received our.... The Child support customer service Center ( KIDSLINE ) is an informational call Center for questions about support! Bbb asks third parties who publish complaints, reviews and/or responses on this website to affirm that the provided. People who run this bank to hold all our refunds and not doing anything about it most valued customer.. Problem with this tax product group to hold all our refunds and not doing anything about it are... 800-829-1040 for an accurate answer run out off the phone rude and disrespectful! People who run this bank needs to be run out off the phone because my son was so at! Not provide that service anymore but has not informed anyone and havent created a solution to this...

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