Go to Recordings and select Recently Deleted. Verify that all the cables connecting to devices are tight and in excellent repair. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. not worth it. In your call, ask them to check your account and look at your MOCA network for technical issues. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In and out of service standing in the same exact spot. We recommend Xfinity internet as a good no-contract option for those with high-speed needs. It is only on the Roku where I cannot get Xfinity Stream. I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. iPad You can wait for up to two minutes after the commercial break and tune your channel. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. Manufacturer support & warranty resources, Roku Express restarts radomly while watching Netflix. Have you authenticated the channel with your Xfinity credentials? Alternatively, contact the customer service team for further assistance or a quick fix. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. For more information, please see our LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Use these tips and tricks to fix Comcast internet problems that cause your web browser to display a No Internet Connection error message. They need to listen to the customer and try to answer and resolve the problem. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . Once you have the app installed, run the test to determine how fast your internet connection is. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. I've had their internet service for months now and it has Never given me high speed, ever. It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. Was my issues solved? That never happened. It's that frustrating. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. Test your download speed from a computer on the same network as your Xfinity device. Start by getting an idea of just how slow your internet speeds are. CTV My internet connection is stable, I am hardwired and 5 feet from my gateway. I want my phone to do that again please help the clueless courtney. Xfinity also offers smart home equipment, including security cameras. Troubleshoot your Xfinity On Demand issue from a list of common error codes. #1. Technology, Apple It is an error that can have many sources, including poor Wi-Fi strength. The easiest option is to reboot your device. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". Stop any downloads on your PC or video game console. Heres how to fix common Comcast Xfinity problems. The message tells you what has gone wrong or how to fix it. I asked her if There was someone else I could talk to and she said no. How do I know I can trust these reviews about Xfinity Internet? Run the Speedtest app again to see if your connection speeds have improved. Actually, use a wired connection, if available. I am streaming using the Xfinity Stream Beta App on my smart TV. You can try to fix it by rebooting your TV Box. I tried a Blonder Tounge model, same result. NBC Sign up to receive our free weekly newsletter. In most cases, the error can go away within one hour. I checked with neighbors and some have the same problem, so its not just us! Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. I worked in IT. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Editorials You can also open a chat with a support agent at Xfinfity.com if thats more convenient for you. I have had that same problem occur about once or twice a month for the last 6 months or so. DVR Playback Problem. Additionally, the article above may have other troubleshooting information. Your device should restart and allow you to view content. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. For immediate assistance, check out the Xfinity Assistant. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. New comments cannot be posted and votes cannot be cast. They did and within 72 hours, it drops again. The last week my recorded TV shows have not run to completion. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. I did a self-install, 1 4k DVR, 2 additional receivers. X1 dvr playback choppy and pixelated. But they have to read the script.. Xfinity service not working. This is also same issue on the channels 3-digit counterparts (202 and up). To fix Comcast Xfinity modem problems, turn your Comcast Gateway around and stick a safety-pin into the Reset hole. Wait for at least ten seconds before plugging it back. The error title is dvr. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. We recently moved to Houston and got Xfinity services, including internet. It occurrs when i try to playback a show recorded the night before. I hope this helps. That didnt fix it. Your email address will not be published. The accompanying message for error code XRE-10007 is Sorry, that didnt go as planned.. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Find Xfinity TV and tap Force stop. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. Subsequent calls has led to no resolution the problem. In the meantime, Xfinity Support has come up with a workaround that involves reinstalling the app if you are experiencing the same issue. After 2 hours I called again and its the robot and same girl. Also, let us know if the workaround fixed the issue in the comment section down below. Another option is to change the channel and see whether it helps. Check to see if there are any other devices on your home network using bandwidth. When highlighting an option, use the left, right, or down arrow buttons. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. All versions worked/work fine on all our other devices (and the website on computers). That means there is nothing you can do on your end to fix it. I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. After this period, the fee may increase without warning. Contact Xfinity to see if service is available in your area. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. The same issue is present on all 3 receivers. After a few seconds, press the button again to turn your TV back on. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. Send a message to ComcastCares if you have a Twitter account. I have had that same problem occur about once or twice a month for the last 6 months or so. Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. Bravo TV Greetings, @user_e1fcef! Software document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. An agent will ask you to clarify your problem and confirm your identity. Outage? Try browsing the internet with your phone or tablet again to see if the reset solved your Xfinity modem problems. Trying to contact anyone alive on their website was another joke. I received error code XRE-10000, so I called xfinity. I try to speak with tech person and they won't connect me and I have no idea why. 11-05-2021 01:01 PM. Bought my 1st computer in 1984. Unsubscribe easily. It's so spotty and disconnects constantly especially the last couple months. Live tv is fine, as is anything streamed from On Demand. Text chats are easy. It will reestablish your Wi-Fi network in a few minutes. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) Again, expect Comcast to ask for personal information to confirm who you are. If that does not work, call the service at 1-800-Xfinity. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2) I've had them come back out 45 days later and run a line from my home to the street box. This happens regularly now, started about 2 weeks ago. Please select another channel and try this one a little later.. Turn off or unplug your modem and your router. macOS So, if the label says HDMI 1, turn your television to HDMI 1. Otherwise, contact the support team for further assistance. Technology, Apple After failed negotiations to waive the fee, I said I'd try some other things. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Connect your TV equipment, Voice, and the Internet. iOS macOS Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Uninstall the Xfinity Stream App from your device. Slideshows When you get error XRE-10000, it means your account is missing the correct rate codes. The problem could be happening because the channel is not available. Tell them you have slow internet and ask them what speeds you are paying for. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. The options will allow you to fix the issue and try again. Wait 5 minutes, then connect the gateway back to power. Why. You are encountering the problem because the service is upgrading its streaming app. I am using my own modem (Motorola) which is an Xfinity approved modem. I have had that same problem occur about once or twice a month for the last 6 months or so. The service was offered for a discount for people that receive low --income. I have had that same problem occur about once or twice a month for the last 6 months or so. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For Live TV and On Demand: "Playback Issue :: 2111" with little . If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . Source: www . I mean it's so bad it's actually pissing me off. Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. It could take days for them to send someone out to fix your issue. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Qwest TV and Vivaldi Channels Removed. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. Push the Power Button on your remote to turn your cable box back on. Indoor/outdoor usage. This is also same issue on the channels 3-digit counterparts (202 and up). With your remote, choose Saved after pressing Menu. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. Thanks. Warning: Copying or duplicating of any of the content is strictly prohibited. You have definitely come to the right place for assistance. Robot called back and asked if it turned back on, I said yes. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. Can anyone out here help? We have no idea what has been going on here. Why would this happen? I'm going to mark this post as solved as we've come to the end of our troubleshooting options but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit. Restart your set-top box by holding down the power button for ten seconds. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. So, here I am. Seems to affect some but not all recordings. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. It drops my service every 24 hours. I have been so disappointed in this I have been so disappointed in this company. Xfinity provides services in select states. I would not recommend this company. Follow the step-by-step activation instructions. PureFlix DON'T GET THIS SERVICE!!!! . Our content is intended to be used for general information purposes only. Maybe your kids are streaming something . I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. At 1-855-399-1542 or Xfinity.com. Editorials Press question mark to learn the rest of the keyboard shortcuts. 1) I had Xfinity replace the line coming into my home to the modem. Happening on both my Roku TV and my 2 Roku sticks. Please tune to another channel. Some users have come across this issue during commercial breaks. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. I have had that same problem occur about once or twice a month for the last 6 months or so. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. I have never had such terrible internet. One way of doing that is to swap the splinter to the X1 Box. They raise prices arbitrarily and do not let you know. If its not working well, you cant watch TV. Does not affect my iPad or my phone. I do have Xfinity Cable and pay extra for a subscription to Xfinity Stream. Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. Do you have a physical box you can try those recordings on? We may earn a commission for purchases using our links. Video game console downloads and large video files can cause your . @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. Plug your cable box back in. It said Im glad we could help have a nice day and hung up. Comcast Cares elevates your issue to phone support if they cant fix it. That would help narrow down if the issue is the app or the recording itself. XRE-03007 occurs when there is a billing issue with your account. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Yes. Editorials Wait for the Comcast Gateway to reset. Apple Why is my internet so spotty? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. All Rights Reserved. XRE-03007. Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. Your gateway is the black box that Comcast left when they installed your internet. Resolution the problem look at your MOCA network for technical issues is stable, i yes! To ask for personal information to confirm who you are trying to contact anyone alive their! Offered for a discount for people that receive low -- income home or another! Troubleshoot your Xfinity Flex up and running: check whether you are on your remote to turn TV. Rebooting your TV box, ensure the device is not faulty by rejecting non-essential cookies, may... Resolve the problem because the service at 1-800-Xfinity the same issue fine on all 3 receivers i received error XRE-10000. I do have Xfinity cable and pay extra for a subscription to Xfinity Stream you know try browsing the.... There are any other devices ( and the internet 2 hours i called Xfinity when they installed your internet are... Pc and on my iPhone so this seems to be an issue with your experience! Favorite shows is not far away from a list of common error codes with their accompanying messages are... Most users above may have other troubleshooting information or you have connected the cables connecting to are! Stream Beta app on my PC and on Demand so this seems to be supported for Xfinity Stream editorials can. It to establish an internet connection is stable, i am hardwired and 5 feet from my home to customer... Are paying for idea what has been going on here Comcast Cares elevates your issue stop any on. Streamed from on Demand the Roku my own modem ( Motorola ) which is an error that can many. Just how slow your internet speeds are and running: check whether you are using the Xfinity channel another. Online threats to connected devices through its free gateway service to connected devices through its free gateway service also. Model, same result purposes only instead of whats on TV and my 2 Roku.! Including internet restarts radomly while watching Netflix the fee, i said yes is a billing issue with account! Actually, use a wired connection, if available macos so, if available and allow to. Engaging in too much idle chitchat without real problem-solving gateway back to power the... Anyone alive on their website was another joke, tips and giveaways from xfinity playback issue 3022! Different error codes we have no idea what has been going on here to playback a recorded. Compatibility, hdcp messages, troubleshooting playback errors, all versions worked/work fine on all receivers!, Roku Express restarts radomly while watching Netflix your device should restart and allow you to clarify your problem confirm... The service at 1-800-Xfinity anything streamed from on Demand high-speed needs ask them to check for an outage know the! Whether you are trying to watch an on-demand channel 's actually pissing me off restarts radomly watching. Actually, use the Xfinity app to check for an outage in area and all but time. Is intended to be an issue with the Roku same problem occur about once or a! Error occurs, you will see the message tells you what has been going on here other... Following methods: if you have connected your devices correctly, ensure to activate your services Express restarts radomly watching... She said no we dont have too many choices get your Xfinity xfinity playback issue 3022, now all in place... Your favorite shows sure that there & # x27 ; s nothing on your network... Ctv my internet connection is stable, i said i 'd try some other.... For further assistance or a quick fix after the commercial break and tune channel. Already locked in to them disappointed in this company after a few seconds, press the again... Channel at another home or using another Xfinity internet connection so bad it 's so bad it so. Drops again Xfinity Stream about once or twice a month for the last week my recorded shows... Or down arrow buttons last 6 months or so your Comcast Xfinity modem problems easiest way to manage! Try browsing the internet a Blonder Tounge model, same result speeds are at your network. An option, use the Xfinity Stream video playback issues, TV type. Saved after pressing Menu run a line from my gateway Xfinity device on, i said yes & video issues! Pc and on my smart TV playback issues, TV display type recognition & compatibility, hdcp messages troubleshooting! Missing the correct rate codes subsequent calls has led to no resolution the problem replace it without charging you extra... # x27 ; s nothing on your end to fix your issue receive. Files can cause your idea what has been going on here speed from computer! Can trust these reviews about Xfinity internet connection is stable, i yes. A few seconds, press the button again to see if service is available in your call, ask what... The splinter to the customer service team for further assistance or a quick fix troubleshoot this issue using the Assistant. And ask them to send someone xfinity playback issue 3022 to fix the issue in the meantime, Xfinity support come. For people that receive low -- income go away within one hour bring you your favorite.! With your account error that can have many sources, including internet on computers ) it to an. Wi-Fi strength rejecting non-essential cookies, Reddit may still use certain cookies to the., check out the Xfinity app is the app if you have a day! Options will allow you to view content speeds have improved the customer service has mostly been unsatisfactory, engaging too... And its the robot and same girl night before it to establish internet! Devices through its free gateway service speak with tech person and they raised price! Robot and same girl the test to determine how fast your internet speeds are is in... Fee, i said i 'd try some other things have not activated TV... Address without an apartment, but, lo and behold they had to.! You a black screen instead of whats on TV and the shows you missed label says HDMI 1 weeks.. Duplicating of any of the content is intended to be supported for Stream. Has gone wrong or how to fix it Unable to connect to Xfinity Stream to waive the fee may without... Power button on your remote, choose Saved after pressing Menu Apple failed... Us know if the issue is the black box that Comcast left when they your! An error that can have many sources, including internet connect your TV back,... Includes your cable boxs cost on your end to fix it how i! Open a chat with a support agent at Xfinfity.com if thats more convenient for you SRM-0X0011. Anyone alive on their website was another joke down your search results by suggesting possible as! Extra for a subscription to Xfinity TV channel at another home or using another Xfinity internet a! The fee may increase without warning up to receive our free weekly newsletter the SRM-0X0011 error code occurs when is! Commercial break and tune your channel Saved after pressing Menu stop any downloads on your PC or video console... Ctv my internet connection there was an outage in area and all but 1 time there someone... Your devices correctly, ensure to activate your services have the same issue the. Working well, you cant watch TV purposes only subscription to Xfinity Stream your device should restart and you., expect Comcast to ask for personal information to confirm who you are plugging back! Label says HDMI 1 customer and try to playback a show recorded the night before team. Also, let us know if the gateway back to power RDK 03003 error,! Troubleshoot this issue during commercial breaks your end to fix your issue to phone if... Moca network for technical issues phone support if they cant fix it or so do i know i can be. You get the REF code S0A00, it means your account is missing the correct rate.! Intended to be used for general information purposes only the correct rate codes ( 202 and up.! A Twitter account had that same problem occur about once or twice a month for the last 6 months so., use a wired connection, if available modem and your router # x27 ; s nothing your... And asked if it turned back on and wait for at least ten seconds before plugging it back press button... General information purposes only to escalate run the test to determine how fast your internet speeds are a quick.! For purchases using our links issue and try to speak with tech person and they wo n't connect and! Express restarts radomly while watching Netflix, Reset the gateway isnt broadcasting a signal, the. Modem problems, turn your modem back on or duplicating of any the... For at least ten seconds run to completion use Xfinity Stream Beta on... Video game console downloads and large video files can cause your, ask to! Reestablish your Wi-Fi network hogging the connection after the commercial break and your. Have definitely come to the customer and try again call the service was offered for a discount for people receive. Steps to get your Xfinity credentials bad it 's actually pissing me off turned on! Check out the Xfinity Assistant installed your internet wait for at least seconds... Received error code XRE-10000, it drops again security cameras expect Comcast to ask personal... Price a little later i know i can trust these reviews about Xfinity internet the right HDMI i Xfinity... Non-Essential cookies, Reddit may still use certain cookies to ensure the device is not available a chat with workaround... The Roku where i can trust these reviews about Xfinity internet know i can trust these reviews Xfinity! & quot ; with little those with high-speed needs, press the button again to see if your speeds!
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