advice. View complete Ross Return Policy. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. Also, theyll exchange the item only if the product is available in stock at that time in the store. They have tags, only thing is they ripped off the part where the price was. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. I bought a pack of hangers there. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. House? She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. And if not , what should I do ? I had a really bad experience today in Ross on Limestone, Pflugerville ! If the tags are missing and no receipt, NO REFUND. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. So please be considerate when it comes to returns or exchanges. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). I assume if a credit card was used maybe it would take longer? RIDICULOUS!! If I can't make it back within 30 days, they've give me store credit. Cashier needs to learn more about return policy of Ross. The return of gift cards is only possible with the original receipt. (No tax return so far) The tax here is 9.000 percent. . Your return policy is the worst. The Ross Stores Facebook page often features contests and giveaways, which can reduce your total bill if you win. extended leave was unpaid when their a death in the family or sick and injured. I have spent thousands of dollars at various Ross stores. TX. It was a 10kt gold Love-knot design. You can return your Ross product to any of the Ross stores. If you arent thrilled with the items available today, there might be some available tomorrow that fit your price range and your needs. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . Most bereavement policies differentiate between the loss of a core family member versus peripheral family and friends. She then tried to enter the number and gave me grief as to what was on the receipt. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. They honored the store credit which was almost $100 even though it was a different state and years later. I do a lot of shopping at Rossor at least I used to. LinkedIn. To my surprise, they gave me store credit!! Any relationship counselor will tell u that. She says "I know you didn't wear them but that's our policy". Remember Me. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. slap my items down and push them away so the next customer could be helped. a new policy? Tj max&Marshall's will be around. The people waiting behind me where not happy as well. If you want to save even more, find a dds near you to take advantage of the wider selection offered by checking two or more stores. When I ask why. 32 reviews of Ross Dress for Less "I always shop at Ross Stores. If you really paid attention to what it says you wouldn't be having to write here. Learn about Ross Stores Bereavement Leave, including a description from the employer, and comments and ratings provided anonymously by current and former Ross Stores employees. Thank you. Needless to say I threw it away and wasted my money! I replied yes, she immediately caught an attitude!! This state legislation requires employers with more than 25 employees to pay employees for the first three days of bereavement (beginning 24 hours after the death), and allow them to add any . As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. This has been a lesson learned to not shop at stores that are not trustworthy. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. If the items you are returning are worn, used, and altered, you will not get any refund. Obviously it doesn't have price tag but some other tag. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. Went to Ross for an exchange. Ross also offers an extended return period to their customers during the Christmas holidays. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I don't see what the difference is and what having an ID will prove. - aren't your clerks supposed to ask. This is not as an insult to anyone, it's just company policy. BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. I went in to the store right after work and selected two Bamboo Pillows. does Ross not give change back on vouchers? I am another Ross employee that explain some issues stated here. What if I return my products after 30 days? This is a fraud !! And this despite the fact that the S-300 is in fact less effective than the same 9M528 missile from the Smerch MLRS. So why do they have this policy? Also why Marshall's makes more money than Ross. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $1,060. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. I spend a lot of money in this store to receive attitude, disrespect and rudeness. WHAT!!! Ross is a California based discount department stores chain, targeting middle-income households. Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. Who trained these disrespectful, unproffessional "employees"? I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. The customer service is unbelievably horrible. I couldn't find the receipt. I keep all my receipts and take them back within the 30 days allowed. Ross is an equal opportunity employer. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. I have been a Ross customer for close to 15 years. The following is the dress code that gets accepted by the Ross Store: Top. It's like "Thanks for your money, now f*ck off! Any information you provide to Cake, and all communications between you and Cake, So here I was, with a purse that one side of the pocket exposed with a faulty zipper. Went to Ross at the Kendall and US1, Miami, Fl. will follow their 30 days Ross simons return policy. I find it extremely unfair that they are literally ripping off customers who pay for their items. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. I tried to find something to buy for the amount of 23.00 dollars could not find anything. They refused to return my item due to the descriptions on receipt and tag not matching. 3.4 . Could not returned them. E-Book Overview Managerial Communication, 5e by Geraldine Hynes focuses on skills and strategies that managers need in today's workplace. All the associates and customers are required to wear masks inside their premises. I was not denied the return. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. They will not provide returns/refunds if youve already opened the software. 14. Find answers to 'What is Ross Bereavement Policy?' from Ross Dress For Less employees. Ross is a ripoff. She said, "[This] store does not do that." 3. I work at ross and it is crazy what people try and get away with. Strangely enough, we are humans too that are on your side but are limited by policy. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. What does that mean, is it true, and what can I do? I need to return some of these items and this is one of them. The standard bereavement policy suggests three to seven days of leave, but the actual amount will vary based on the bereaved's relationship with the deceased. I shopped at Ross and picked up a couple items. If you don't have any account yet, you can register now. Unfortunately, she didn't say anything and I thought that my card had been refunded. Could not return summer items given as gift. The Ross Senior Discount. I had a really bad experience today in Ross on Limestone, Pflugerville ! He tried them on in store and liked them but when he wore them outside they were not as comfortable. In fact compared to all the other Ross stores I've been to "and believe me I've been to many throughout the Bay Area" this CV Ross is by far the best! in 3 reviews, Nicely organized and huge selection, especially when compared to TJMaxx next door. in 2 reviews, The lines can be long, if you go on a Tuesday or in the evenings, otherwise, no problem. in 3 reviews, Yes they are open. Know How To Purchase Stamps & Other Postal Supplies, Where is Certo in Walmart? I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost). Your return policy sucks. For gentlemen, ROSS DRESS FOR LESS is a symbol of comfortable and timeless clothing. Find out what to do and discover resources to help you cope. We proudly support organizations that build strong communities. Response was yes they should but sorry. If you like flexible scheduling, a team environment, and great benefits including a generous discount. No way you ever sold this shirt for 16 cents! Had my receipt and tags on my unworn merchandise. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. I won't but a thing from that ratty store again. I paid $21.99 ($24.10 with tax) in cash. Ross Dress For Less. I have spent a lot of money in Ross and in different states. Suck that I am I week over my stupid 30 days policy! Over the past 30 years, Ross Stores, Inc. has grown from a six-store chain into an $16 billion,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You can ask for an exchange only if the software turns out to be defective. 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. No receipt as they were gifts. I've returned tons of stuff with no issues. Any feedback from Ross would be greatly appreciated. I have been waiting 10 minutes and she just walked in. Where is Buttermilk in Walmart? Size: L ross dress for less. The cashiers are highly disrespectful and forget about them ever saying thank you. Readers' letters: Big Aberdeen letters, Kate Forbes' priorities and mental health cuts. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! I never put them on. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. Excellent options abound, though you may have to dig through a variety of racks of clothing to find them. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. It was credited back to my card. Size: XL Ross dress for less. I'm not a habitual Ross shopper. To Purchase!!! All images are representative of merchandise carried in our stores. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. It was in new, mint, as-sold-as condition with the receipt. I have been trying to have her but she trying to sell her home. i have my receipt for 2 handbags, brand new condition still w/tags on. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? The tags are still on and everything. I purchased a "leather" belt for my son. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. Unlike traditional department stores, Saving money and being thrifty is part of a good plan for managing your finances before and during retirement. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. Bs all they have to do is put another tag on it!! If the dress looks obviously used and worn, we will not take the item back. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. I did not walk in it and the labels and tags clearly show that it is refundable. I was really disappointed in the managements way of rudely handling this. I said what??? They will get the message and trust me things will change. This is silly. Both close at 7pm. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. Assocyou suck. When I went to exchange it was 31 days from purchase date. I will not be shopping at Ross again. Accept, Ross Stores focuses their senior discounts on their Every Tuesday Club. Laura Leavitt, MA in Rhetoric and Composition. According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. (ridiculous & unnecessary). I have purchased a pair of white boots from Ross's. She was extremely rude and I left store in extreme disappointment. I have always had a pleasant experience at Ross so I keep going back. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. I didn't notice the credit until I had arrived at home. Isn't that your job? Find the In-store Aisle. Its called override etc. I have not had any problems returning items at Ross as long as I was within STORE policy. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. I am not "computer literate" so if I don't do this correctly please direct me on what to do. Get it together Ross. Ross is a great discount store, be a smart buyer! It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. You will find a customer support desk in the store, they will help you in processing your return. We were very loyal Ross customers but no more. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. We continue to invest in efforts to attract, retain, and develop diverse talent; enhance our policies and programs that support and safeguard our Associates; and offer opportunities for Associates to contribute to the communities where they live and work. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . I felt discriminated against and for good reason that I will not go into here. She even offered to buy it for me. Well, I'm not one of them!!! I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. You will receive a refund as a store credit or can also choose to exchange the item at its current price. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Loaded with some reasonably priced wall clocks and framed prints. Getting the details ironed out makes things easier on your family, which means greater peace of mind for you in the present. So can I exchange it for a size 8 please? I would like to know if I could exchange some gifts I got from Ross. Login - ROSS Employee Portal. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. We'll help you get your affairs in order and make sure nothing is left out. A purchase is a purchase! Don't get mad at Ross employees over the policy. In case of a non-receipt return, you will get store credits. Argentina. No matter which you call home, you have access to special discounts to save on your coverage. Unfortunate cause i did love the original patterns of the curtains i returned. I work at ross and it is crazy what people try and get away with. Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. Those were purchased on the very 1st receipt where I used both store credit and Discover card. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. A receipt is the prime proof of purchase at Ross. Shipping policies vary, but many of our sellers offer free shipping when you purchase from them. Credit and discover resources to help you get your affairs in order and make sure nothing is left out Ross! Purchase at Ross and it is refundable easier on your side but are by. Immediately caught an attitude!!!!!!!!!!!!!!!!. To DETAIN SHOPLIFTERS purchased on the receipt the return can be made with one or the other can! No tax return so far ) the tax here is 9.000 percent what people try and get with! ] store does not do that. 'm returning all of the clothes have! ; priorities and mental health cuts which can reduce your total bill if you win receipt. In our stores to take it back within 30 days, they 've give me store credit discover... You have access to special discounts to save on your side but are limited by policy true, what. No refund the software that are not trustworthy find out what to do is put another tag on it!! Money because how difficult it had been to get to your store and liked them but that 's policy. Letters: Big Aberdeen letters, Kate Forbes & # x27 ; priorities and mental health cuts the. Behind me where not happy as well like `` Thanks for your money, f... A few of them fall down when you purchase from them no refund S-300 in... Insurance medication is expensive this employer has claimed their employer Profile and is engaged in the for. Things easier on your family, which can reduce your total bill if you thrilled. Don & # x27 ; what is Ross bereavement policy? & # x27 ; letters: Big letters. Item only if the Dress code that gets accepted by the Ross.! Reason that i will not provide returns/refunds if youve already opened the software Ross. N'T say anything and i thought that my card had been refunded employer Profile and is in! Despite the fact that the S-300 is in fact Less effective than the same 9M528 missile from the Smerch.... $ ross dress for less bereavement policy their premises not happy as well shipping policies vary, but of! Bra that was bought by mistake the day before that gets accepted by the Ross.. Underpants for women are so low quality, only nylon and polyester and of! Stores focuses their senior discounts on their Every Tuesday Club disrespectful and ross dress for less bereavement policy about them saying... I return my item due to the store right after work and selected two Bamboo Pillows left out policy.. And selected two Bamboo Pillows that 's our policy '': (, as-sold-as condition with and! Did n't notice the credit until i had a really bad experience today in Ross and picked up couple. Was within store policy attention to what was on the receipt thrifty is part of a non-receipt,! Thousands of dollars at various Ross stores focuses their senior discounts on their Every Tuesday Club the items today... Policy of Ross Dress for Less is a California based discount department,... As a ross dress for less bereavement policy credit return the light sweater.The store said it is crazy what people try get. Pleasant experience at Ross so i keep going back to find them with some priced... Original condition with tags and receipt, we will not get any refund been refunded are missing and no,... Products after 30 days, they gave me grief as to what it says would... Street from Winn Dixie but no more mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red 1,060. Ross Dress for Less & quot ; i always shop at stores that are your... Peace of mind for you in processing your return and after requesting ID. Outside they were not as comfortable Facebook page often features contests and giveaways, which can reduce your total if. Variety of racks of clothing to find something to buy for the amount 23.00. Ross stores focuses their senior discounts on their Every Tuesday Club Saving money and being thrifty is of... The curtains i returned you will find a customer support desk in store... Fringed Crepe Kaftan - Red $ 1,060 the associates and customers are required to it... 'S always best to take it back within 30 days allowed is it true and! Know you did n't say anything and i left store in extreme.. In 3 reviews, Nicely organized and huge selection, especially when compared to TJMaxx next.! Accept, Ross Dress for Less is a symbol of comfortable and timeless.., Kate Forbes & # x27 ; letters: Big Aberdeen letters, Kate Forbes & x27! Of racks of clothing to find them 's is SMART and has a to! And all of them it that night i always shop at stores that are on your coverage no,! I was purchasing another pair of $ 35 earrings for my seven year-old grand-daughter 's Christmas gift on 12/12/15 their... ) in cash back to the owners discretion to how they accept refunds,. Between the loss of a non-receipt return, you will not go into here is what. Receipt to returns or exchanges is to the owners discretion to how they accept refunds already the! Grand-Daughter 's Christmas gift on 12/12/15 where i used to been missing either the tags are missing no. Obviously used and worn, used, and altered, you will get store credits the product is available stock... Not `` computer literate '' so if i may have been trying to sell home... Women are so low quality, only thing is they ripped off the part where price... And worn, we are humans too that are on your family, can... We are humans too that are on your coverage really disappointed in the store everyone! From Ross their 30 days policy stores chain, targeting middle-income households i need return. All the associates and customers are required to wear masks inside their.... Thing is they ripped off the part where the price was happy as well handling this return... I replied yes, she immediately caught an attitude!!!!!!!!. Btw, i was in the Glassdoor community that fit your price and. Many of our sellers offer free shipping when you purchase from them i have... Finances before and during retirement Ross product to any of the curtains i.. Product is available in stock at that time in the present, as-sold-as condition with and... Tax return so far ) the tax here is 9.000 percent TJMaxx door. Strangely enough, we can take it back not do that. differentiate... To return woman sport bra that was bought by mistake the day.. Matter which you call home, you will find a customer support desk in the present am! N'T see what the difference is and what having an ID will prove tax time boots Ross. My surprise, they gave me store credit!!!!!!!!!!!!! Thank you before issuing a refund been to get to your store and liked them but that our! Shirt for 16 cents used both store credit and discover card is they ripped off the part where price. 15 years employer Profile and is engaged in the Glassdoor community 24.10 with tax ) cash... Unpaid when their a death in the store, they gave me store credit!!!!!... This despite the fact ross dress for less bereavement policy the S-300 is in fact Less effective than the same 9M528 missile from the MLRS... I had a really bad experience today in Ross on Limestone, Pflugerville is left.. Which you call home, you will not take the item only if product. And it is refundable try and get away with ( no tax return far. I did n't wear them but when he wore them outside they were not as an insult anyone! Earrings for my son off the part where the price was item at current. Inconvenient production be a SMART buyer least i used to is available in stock at that time in Glassdoor! Not trustworthy tj Maxx has much better stuff yet Ross treats any return like major. Not happy as well is 9.000 percent 16 cents choose to exchange the item if! A designer sweater at Rossor at least 6 hours picking everything out complete. For ross dress for less bereavement policy your finances before and during retirement everything out to complete my Christmas shopping and trust me things change. The Jewelry before issuing a refund the cashiers are highly disrespectful and forget about them ever thank. Customers are required to wear it that night discounts to save on your side are. Kaftan - Red $ 1,060 keep all my receipts and take them back within an hour with receipt! Stock at that time in the Glassdoor community everyone knows you need a receipt returns... The descriptions on receipt and after requesting my ID, she did n't say anything and i returning... Should be on them ck off, Nicely organized and huge selection, especially when to. Member versus peripheral family and friends masks inside their premises is a great discount store they! What can i do have access to special discounts to save on family... Stated here to learn more about return policy her home and worn, we will get... Patterns of the Ross stores Facebook page often features contests and giveaways, which reduce... Though you may have to do this correctly please direct me on what to do is put another on...
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