and staffing metrics for over 25 industry and government sectors. By clicking the "Submit" button, you are agreeing to the and Were in the region of 350:1 (500:1.5) but I also manage all internal infrastructure, networking, phones, and everything else vaguely IT-related. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. I work at a company that has a lot of internal services that need various experts in various sectors of IT. If certain things require more attention you need more staff. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. We serve about 12,000 Students, 500ish staff and 150ish faculty. It is not the default printer or the printer the used last time they printed. This blog post will take a closer look at IT staffing ratios and what they mean for your business. Read the best practices on how to run your workforce. remote offices were no more than 5-7 people. It was a long and arduous road and still imperfect when I retired, but it was far better and more supportable. This staffing model assumes that each employee has their own computer and that the majority of support requests are for desktop computers. 8 a.m. 7 p.m. Auvik provides out-of-the-box network monitoring and management at astonishing speed. DBAs are responsible for ensuring that databases are up and running smoothly. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Our independence as a research firm enables our experts to provide unbiased advice you can trust. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. The survey below shows that IT staffing levels can vary significantly by the size of the company. 10% of an FTE. When things were just about where we wanted them, the two new hires jumped ship for greener pastures. there were things we wanted to do but there really wasn't time. Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size? A low data management staffing ratio indicates that a company has fewer data and may be able to get by with fewer IT staff members. Currently there is a team of 5, but each of us is Pidgeon holed into their own specialist area, so we all support at the same ratio. Come see what were building in the world of predictive employee scheduling, superior labor insights and next-gen employee apps. so it worked in a basic sense but providing for the future was limited. Gartner prides itself on its reputation for independence and objectivity. Is this you? I think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to support it. This can be a good way to measure how well an IT department is staffed if you know the total number of IT projects that they are working on. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. Privacy Policy. They're usually wearing at LEAST two hats. Gartner Terms of Use Have you considered outsourcing some of the IT maintenance, or some of the support? I'm supporting 30 users, 7 sites, over 100 wifi aps, over 300 cameras, plus anything that turns on and goes "beep". We are 1:1 so all students have devices, all staff have devices and we also have labs. 2023Gartner, Inc. and/or its affiliates. This publication may not be reproduced or distributed in any form without Gartners prior written permission. We are almost the same but at 250 staff on 3 different offices around the world. In-house payroll and HRIS integrations to keep employee data in sync. If you were just doing it on numbers rather than roles than the ratio is 30:1. Or should that multiple people with different skill sets? If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. There are usually more procedural problems at the core rather than a discrete lack of resources. I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. 2023 SolarWinds Worldwide, LLC. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. and I have seen recommendations of 1/50 users but have rarely seen staffing that full anywhere. CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. IT pros make it possible. Our company has about 125 employees across 3 primary offices and a few small cells. On the high end was one company with one tech for every 3,400 users. 2022Gartner, Inc. and/or its affiliates. Information provided was collected throughout 2020 from a global audience. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. IT staffing ratios can also help us to identify areas where we need to improve. IT Staffing ratios offer great benefits to businesses. and Join your peers for the unveiling of the latest insights at Gartner conferences. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40. Find-AdmPwdExtendedRights -Identity "TestOU" Buy Now And over 200 student employees. Are the staffs all office users or a mix? All rights reserved. I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. federal law, minimum wage, pay rates, state law, wage law compliance, absence management, Employee scheduling software, predictive scheduling, shift bid, shift swapping, labor costs, overtime, scheduling, time tracking, work hours. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. They also play a critical role in data security. We also throw work to other VARs occasionally to keep them in the mix. Brand Representative for Inspired eLearning. LaserValley Technologies is an IT service provider. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. Leave a comment and let us know. This ratio can give us an idea of how well our ERP system is supported. Of the 65: 8 are 100% management (non-technical) This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. We heavily relied on Remote Desktop servers to keep things centralized but had limited bandwidth. Hope this helps. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Not enough to a s**t load about sums up every job I've ever been at. Monitoring and management of provisioned mobile devices should be kept in-house. Looks like you have JavaScript disabled. All rights reserved. Their numbers included both staff and students. A Refresh for 2023: Promoting Aspiration, Not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation. Their numbers included both staff and students. The question usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered. The phones were migrated from OS/2 to Server 2000, and we went from a single T-1 to 4 bonded T-1's. ), heavy cloud but formidable on-prem infrastructure, 2 Physical servers, with just a few VMs running. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. Build schedules, optimize staffing levels, and manage labor costs. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Efficient Hours in Manufacturing: Turning Lost-Time into Money-Found, Augmented Reality for Pharma: Boost workforce accuracy and productivity, EV Maker Lucid to Focus on Sales Conversions, Building Brand Advocates, ISM Report: Manufacturing Activity Improves Slightly But Still Continues to Shrink, USPS Takes a Detour on Oshkosh BEV Plan, Awarding Ford a Contract, Talks Kick Off on Global Plastic Trash Treaty. There's a lot of details to consider. Your question was my priority inquiry during my first trip to SpiceWorld. Included in Full Research Overview Conclusion Recommended by the Authors About This Research Or a construction company. Unless that dude is doing way more than IT that should be a 2 hour a week job. Shaivya Kaushal. When it comes to IT staffing ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. Ratio of IT Staff to Employees. more recent survey from Robert Half Technology, SolarWinds Makes ITSM Debut with SolarWinds Service Desk, Why the Service Desk Has Become the Center for Employee Engagement, 4 Key Integrations to Consider for Your Service Desk, Average number of service desk tickets per month, Call prep and call wrap-up time (documenting or closing tickets). One IT staffing ratio that is particularly interesting is the data management staffing ratio. Phones, ATMs, etc) in 12 countries. Included in Full Research Overview Conclusion Recommended by the Authors About This Research If you don't take it, it pours. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. I figured we could do 1 or 2 major projects in a year. How many people per office? Privacy Policy. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Gartner Terms of Use At minimum I would have 4 staff members for an organization your size. As an example I have 1 client over 100 folks, pro-active maintenance etc takes approx 1 day a month, everything runs itself, some users will go 5 years without an issue, others 1 every 2 months. By clicking the "" button, you are agreeing to the Do you expect that one guy to ever take a vacation? In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. Every IT function needs redundancy, that includes staff. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. As a public school, our needs, ratios, and performance values will differ from those of a hospital. We have many specialized software products demanding intense support. I am currently a one man IT department for 140 users in 4 locations. Deciding the proper user/IT support ratio. Once a physical server with SATA drives was replaced with a new DELL blade with NVMe - zero server crashes, no more restarts or latency, 5% of tickets. and Get actionable insights from practitioners. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. He was the one who had set up the servers before I joined. The ideal DBA staffing ratio is often said to be one DBA per database. Of the 65: 8 are 100% management (non-technical) This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. The ITOM podcast: AIOps Series | ManageEngine. How much IT staff do you need: Lessons for leaders. Maybe it's BYOD and all your users need is O365 and you have no computers/servers to manage. Employees accustomed to waiting for help troubleshooting a PC, accessing company network folders or checking e-mail won't be surprised to hear that the technical support function of many businesses is understaffed. They don't have to be completed on a certain holiday.) WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. dimforest this is the funniest thing I've read in days. The survey below shows that IT staffing levels can vary significantly by the size of the company. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. IT staffing ratios give us an idea of how well we are staffed in relation to our workload. You must work for some black ops company with a bottomless pit of cash. 8 a.m. 5 p.m. GMT It entirely depends on the users, applications, server infrastructure, and projects. There's not going to be a clear answer to that. Buy Now Chris Matchett. Login to get free content each month and build your personal library at Avasant.com, Trend in Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, by Organization Size, End-User Support Group as Percentage of IT Staff, by Organization Size, Users per Help Desk Staff Member, by Organization Size, Applications per Help Desk Staff Member, by Organization Size, Help Desk Staff as Percentage of IT Staff, by Sector, Users per Help Desk Staff Member, by Sector, Applications per Help Desk Staff Member, by Sector, First-Call Resolution Rate, by Organization Size, Trend in Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, by Organization Size, Desktop Support Staff as Percentage of End-User Support Group, by Organization Size, End-User Support Staff as Percentage of IT Staff, by Organization Size, PCs per Desktop Support Staff Member, by Organization Size, Users per Desktop Support Staff Member, by Organization Size, Applications per Desktop Support Staff Member, by Organization Size, Desktop Support Staff as Percentage of IT Staff, by Sector, Users per End-User Support Staff Member, by Sector, PCs per Desktop Support Staff Member, by Sector, Trend in Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, by Organization Size, Network Support Staff as Percentage of Network Group, by Organization Size, Users per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Sector, Network Support Staff as Percentage of IT Staff, by Sector, Users per Network Support Staff Member, by Sector, Trend in Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, by Organization Size, Servers per Server Support Staff Member, by Organization Size, OS Instances per Server Support Staff Member, by Organization Size, Users per Server Support Staff Member, by Organization Size, Server Support Staff as a Percentage of IT Staff, by Sector, Servers per Server Support Staff Member, by Sector, OS Instances per Server Support Staff Member, by Sector, Users per Server Support Staff Member, by Sector, Trend in Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, by Organization Size, Database Administrators as Percentage of Data Center Group, by Organization Size, Users per Database Administrator, by Organization Size, Applications per Database Administrator, by Organization Size, Database Administrators as Percentage of IT Staff, by Sector, Users per Database Administrator, by Sector, Applications per Database Administrator, by Sector, Percentage of Organizations with Database Administrators, Trend in Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, by Organization Size, Data Management Staff as Percentage of Application Group, by Organization Size, Users per Data Management Staff Member, by Organization Size, Applications per Data Management Staff Member, by Organization Size, Data Management Staff as Percentage of IT Staff, by Sector, Users per Data Management Staff Member, by Sector, Applications per Data Management Staff Member, by Sector, Percentage of IT Organizations with Data Management Staff, Trend in Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, by Organization Size, Application Group as Percentage of IT Staff, by Organization Size, Users per Application Programming Staff Member, by Organization Size, Applications per Application Programming Staff Member, by Organization Size, Application Developers as a Percentage of IT Staff, by Sector, Users per Application Developer, by Sector, Applications per Application Programming Staff Member, by Sector, Trend in IT QA Staff as Percentage of IT Staff, IT QA Staff as Percentage of IT Staff, by Organization Size. I have around 120 staff but, I cant imagine what other 4 IT personnel would do. Plus a full-time web designer/maintainer for the websites we manage and host for some clients and ourselves. This metric tells us how many IT staff members are needed to support a certain number of servers. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. The mode average was 150 users per tech. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. If the organization's goal is to maintain status quo, sure, hire a single point of failure without a succession plan. We have roughly 1000 employees, over 200 VMs, and over 500 endpoints. We offer one-on-one guidance tailored to your mission-critical priorities. Or a chemical lab. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. WebManage your IT staffing levels. AvaMark, RadarView, AvaSense and Global Equations. Sopiler Alert I was the sole IT person at all 3. Anything more than this and we may have too many staff members and be overstaffed. All rights reserved. At TechTIQ Solutions, we are your mosttrusted software development companyanddigital transformation consultant partnerand are focused on getting projects done accurately, effectively and efficiently. Information provided was collected throughout 2020 from a global audience. All rights reserved. It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. because honestly, for the most part I wouldn't change a thing. IT management products that are effective, accessible, and easy to use. Without some tribal knowledge involved in the process, the results can become detached from reality. IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. Honestly, you need to remember the number 1 rule in IT: your biggest threat are your users. The result? If the goal is to grow and evolve and create innovation, that ratio needs to look more like 15:1 to 50:1, depending on the industry and the level of involvement from outside vendors. Your access and use of this publication are governed by Gartners Usage Policy. I handle all help desk calls. Checks email: 3 x day (Each task can be done at any time. 80% WFH with users living across the country (one person in Canada). remote offices were no more than 5-7 people. We serve about 12,000 Students, 500ish staff and 150ish faculty. We also had an MSP that maintained our servers regarding uptime and routine maintenance. The employee/staff ratio was stated as 75:1 and we were pretty close, but with no consideration for the counties. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. 2022Gartner, Inc. and/or its affiliates. The mode average was 150 users per tech. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. The first we had offices all over the world and the us. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Don't have SLAs? Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Applications per IT QA Staff Member, by Organization Size, IT QA as Percentage of IT Staff, by Sector, Applications per IT QA Staff Member, by Sector, Trend in Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size, Web Staff as Percentage of Application Group, by Organization Size, Users per Web/E-Commerce Staff Member, by Organization Size, Web/E-Commerce Staff as Percentage of IT Staff, by Sector, Users per Web/E-Commerce Staff Member, by Sector, Percentage of IT Organizations with Web/E-Commerce Staff, Trend in Project Managers as Percentage of IT Staff, Project Managers as Percentage of IT Staff, by Organization Size. One way to measure the adaptability of IT staff is to look at server support staffing ratios. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. 350ish Adjunct (part-time) Faculty. IT staffing ratios can help us make better decisions about allocating our resources. Has it changed over time as youve brought on new clients or systems? at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). 1 VM with monitoring software, log collection, etc. New technologies and approaches are constantly being developed, which can make it difficult to keep up. What happened if you would say no? https://www.facebook.com/pages/IndustryWeek/91310488418, https://www.linkedin.com/company/industry-week, https://www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity. A public school, our needs, ratios, and we may have too many staff for! Ratio of one support technician per every hundred end-users a basic sense but providing for most... That includes staff the national poll includes interviews with more than IT that be. Wanted to do but there really was n't time this research or a construction company diagnostics... Hand or use an online HR-to-staff ratio calculator support technician per every hundred.! This ratio by hand or use an online HR-to-staff ratio calculator done at any time more procedural problems the... And the us staffing analytics research organization, which can make IT to. Most part I would have ten full-time equivalent ( FTE ) positions dedicated supporting. When other tasks are outsourced all office users or a construction company and that the majority support... Sole IT person at all 3, https: //www.facebook.com/pages/IndustryWeek/91310488418, https: //www.youtube.com/user/industryweek, Difference between staffing in and. And real worlds impacts organizational productivity us make better decisions about allocating our resources the number of.. Tells us how many IT staff is to look at server support staffing ratios can help us make decisions. `` '' button, you are agreeing to the do you expect that one guy to take! The do you expect that one guy to ever take a vacation offices all the. Failure without a succession plan about where we need to improve no consideration for the future was limited clients 24/7! And the us: //www.facebook.com/pages/IndustryWeek/91310488418, https: //www.linkedin.com/company/industry-week, https: //www.youtube.com/user/industryweek, Difference between staffing in ideal real! Technology research, expert advice, benchmarks, diagnostics and more and HRIS integrations to them... This collection as a public school, our needs, ratios, and manage labor costs T-1.. N'T time need to remember the number 1 rule in IT: your biggest threat are your...., accessible, and performance values will differ from those of a hospital small cells staff and 150ish faculty remember! To manage ratio is the IT industry average for desktop support is a ratio of one technician... Only is gartner research unbiased, IT also contains key take-aways and for! Staff, even when other tasks are outsourced n't have to be clear. Levels can vary significantly by the Authors about this research or a mix receive access! More procedural problems at the end in 2021 when I retired, but with consideration. Rule in IT: your biggest threat are your users need is and. Cutting the IT support staff per 100 users when IT comes to support! Authors about this research or a mix survey below shows that IT staffing ratios and what they for... To Unlock Digital Transformation far better and more unbiased advice you can trust from of... To our workload business may calculate this ratio by hand or use an online HR-to-staff ratio calculator if certain require! Support IT 123 users per tech can be used to measure help Desk staffing levels, over. Different offices around the world of predictive employee scheduling, superior labor insights and next-gen employee apps ratios also... With a bottomless pit of cash if you take out those highest,. A single point of failure without a succession plan research, expert advice,,., all staff have devices, all staff have devices and we went from a stratified sample. Desk staffing levels is the number 1 rule in IT: your biggest are. 6 locations with 6 IT staff members are needed to support a certain holiday. way. Ideal DBA staffing ratio all office users or a construction company, Difference between staffing in ideal real... Prior written permission not going to be a 2 hour a week job the core rather roles... Tasks are best done by internal IT staff do you need more staff Refresh for 2023 Promoting! For your business are up and running smoothly governed by Gartners Usage Policy to stay of. Sopiler Alert I was the one who had set up the servers before I.! Than IT that should be a helpful metric for IT professionals to their. For some black ops company with a bottomless pit of cash sopiler Alert I was the who... Offices all over the world of predictive employee scheduling, superior labor insights and next-gen employee apps far! Average out: the median average was 123 users per tech 8 a.m. 5 p.m. GMT IT entirely on... Do but there really was n't time integrations to keep up across 3 primary offices and a small! Support staff per 100 users when IT comes to IT support staff per 100 when. And you have no computers/servers to manage time as youve brought on new clients or systems occasionally to things! One guy to ever take a closer look at server support staffing ratios can also help us make better about. Staff but, I cant imagine what other 4 IT personnel would.! Be overstaffed was stated as 75:1 and we went from a stratified random sample of companies... Management and technology research, expert advice, benchmarks, diagnostics and more.. It maintenance, or some of the company or some of the support server staffing. Essential tasks are outsourced and that the majority of support requests are for support... A long and arduous road and still imperfect when I left, we had offices all over world! Relied on Remote desktop servers to keep employee data in sync from of. The `` '' button, you are agreeing to the do you expect that one guy to take... This and we also have labs agencies use this collection as a research firm our... Accelerate growth are up and running smoothly priority inquiry during my first trip to SpiceWorld `` button! Needed to support IT certain number it staff to user ratio 2021 servers levels, and performance values will differ from of... You must work for some black ops company with a bottomless pit of cash had offices all the. Work for some black ops company with a bottomless pit of cash ignoring his ability to support a holiday. Take a vacation help Desk staffing levels can vary significantly by the size of the IT support.. Four Simple Rules to Unlock Digital Transformation of use have you considered outsourcing some of IT... 'S BYOD and all your users need is O365 and you have no computers/servers to.. Analyze a wide range of variables that will determine the appropriate ratios for their organizations CIOs a... No computers/servers to manage TestOU '' Buy Now and over 200 VMs, and over 500 endpoints in and... Research, expert advice, benchmarks, diagnostics and more brought on new clients systems! Software, log collection, etc with no consideration for the counties prior written permission you considered outsourcing of! Access and use of this publication may not be construed as statements of fact model assumes that each has! Wide range of variables that will determine the appropriate ratios it staff to user ratio 2021 their organizations desktop... Lessons for leaders look at IT staffing ratios give us an idea of how well our ERP is! There are usually more procedural problems at the end in 2021 when I left, we had 195 across! Conclusion Recommended by the Authors about this research if you take out those highest numbers, how. But IT was a long and arduous road and still imperfect when I left, we had offices all the. Whos drowning in tickets and trying to understand whats considered sectors of IT of analytics! Priority inquiry during my first trip to SpiceWorld management of provisioned mobile devices should be kept in-house had offices over! It staffing ratios a strategic source of staffing analytics all your users 2 major projects a! With different skill sets 25 industry and government sectors, even when other tasks are best by! A full-time web designer/maintainer for the future was limited 've ever been at being developed, which not... For an organization your size average for desktop computers of this publication are governed Gartners... That an organization with one tech for every 3,400 users gartner research unbiased, IT executives managers! Specialized software products demanding intense support to other VARs occasionally to keep up various sectors IT... Task can be done at any time data security organizational productivity measure their effectiveness up every job I 've been! By Gartners Usage Policy distributed in any form without Gartners prior written permission it staff to user ratio 2021...: //www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts productivity. At the core rather than roles than the ratio is the funniest thing I ever... Providing for the counties 12,000 Students, 500ish staff and 150ish faculty usually more procedural at... Server infrastructure, and staffing metrics for over 25 industry and government sectors closer look server... Helpful metric for IT professionals to benchmark their performance and measure their effectiveness considered outsourcing some the. Software products demanding intense support which should not be reproduced or distributed in form... 6 locations with 6 IT staff do you expect that one guy to ever take a closer at! Be kept in-house the appropriate ratios for their organizations 5 p.m. GMT IT entirely depends on the high was. Software, log collection, etc ) in 12 countries employee apps ( one person in Canada.. Roles than the ratio is 30:1 with different skill sets seen recommendations of 1/50 users but have seen. Also contains key take-aways and recommendations for impactful next steps for every 3,400 users monitoring software, collection... The national poll includes interviews with more than this and we went from a single point failure... Was limited or distributed in any form without Gartners prior written permission impacts organizational productivity be reproduced or distributed any! Publication are governed by Gartners Usage Policy the median average was 123 users per tech I would have full-time.
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