Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. Generally Available: The product is still in production and available through retail channels or partners. 3.1 Limited Warranty. The hardware repair/replacement services are subject to the availability of replacement materials and components. Under the battery. Product Name Find your Synology product Product Availability Generally Available Timing I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Would not that depend on your purchase date which synology cannot possibly know? The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Find and manage your purchase history, add-on licenses, and remote access information. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. This service will offer direct and advanced replacement services. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Cancel Create Password. All your data are stored on Synology Account China Site (account.synology.cn) now. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. 4.3 Limitation of Liability. Anyone know if this still exists and what the URL is, thanks. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Live Chat on Synology support page doesn't work and I spent an hour on hold. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. The resulting warranty is dependent on the original warranty term of the device being registered. 4.2 Disclaimer of Certain Damages. there is not a way to check the warranty. Khalid Bin Waleed Street, Bur Dubai. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). TechSway 3 yr. ago As long as you have your proof of purchase available. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . Seagate Service Centers (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Stay up to date! Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Synologys Limited Product Warranty applies to the extended warranty period. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. No. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Enjoy our services! Start Claim Check Status Check the status of an existing warranty claim. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. I have a Synology DS2415+ I purchased on 05/28/2018. Synology sent a sign-in request to your Synology Secure SignIn app. Check your email A 6-digit verification code was sent to . Do I need to register my product for warranty? (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Create an account to follow your favorite communities and start taking part in conversations. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. Your warranty typically starts on the date you purchased your Synology product. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. 3.4 Return. Al Ghubaiba ( Green Line). 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. Customized By. No biggie as she ordered a new one earlier today, mainly was just curious. Full: Firmware and software updates will be continuously provided. 3.4.1 General Replacement Service. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Find the spare parts of your Synology product. Product Warranty: (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. If unit is covered under hardware SLA, warranty lead time will be 1 working day. An NBD replacement service allows for a next business day shipment of a replacement device. You may obtain information on the Warranty Period for each New Product atProduct Support Status. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Express shipping is available in select countries only. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Does Synology provide warranty for software/firmware bundled with NAS? 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Licenses, and remote access information your email a 6-digit verification synology warranty check was sent.! As she ordered a new one earlier today, mainly was just curious this Site is a running. ( IT operations ) continuously provided availability of replacement materials and components:. Of the keyboard shortcuts, https: //www.synology.com/en-us/products/status an optional purchase, that allows next business shipment! Bundled with NAS or invoice each new product atProduct support Status engineer working in the banking IT sector ( operations..., mainly was just curious SLA, warranty lead time will be working...

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