Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. Its important to take initiative. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. A few examples. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. Similarly, were able to really dig in and specialize to best serve each type of user. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Theres plenty of financial analysis of the DoorDash S-1 out there. Theres a dedicated Customer Acquisition Team with a business leader. acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. what menu item to present first), and understand what option of the experiment drives desirable behavior. Im also teaching them to be leaders themselves. It also helps to be comfortable experimenting, and wearing different hats. But you definitely form bonds with your teammates. Was part of the UberEats layoffs and interviewing with DD soon. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy Productizing data is a common pattern for delivery and transportation companies. , regardless of the quality of the food. I love that process. You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. Were judged not on whether our experiment fails, but whether we fail to experiment.. We started with food because its the hardest product to deliver. What matters to them, and how can we build a product that helps them achieve their goals? I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. Check out open roles or email Katie Frank at katief@doordash.com. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. That said, DoorDash makes a great effort to accommodate our personal lives. DM if interested. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. You also need to think creatively and be willing to experiment. Try not to get overwhelmed or frustrated. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Data is a real-time snapshot *Data is delayed at least 15 minutes. For airlines, that may be how many tickets did we sell in March?. At DoorDash, data is what drives the Get 1% better every day goal. Deloitte. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. If your end goal is, say, product management, this is a great way to get there. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) Any tips on what to expect from the Strategy & Ops interviews? On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. Ive learned to love being wrong. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. DoorDash also values experimentation. The organization is divided into seven regions across the U.S. and Canada. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Thats the aggregate picture. Source: mulinfo.csrtimys.res.in. As we continue to grow, we think about how we can maintain flexibility and meaningful earnings opportunities for Dashers, continue to have as much coverage for merchants as possible, and always ensure that consumers are receiving their orders efficiently. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. They can name all the rock star Dashers and bestselling merchants. As a result, much of the DoorDash marketplace is now driven by data. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. You can read up on everything DoorDash is doing with data on their Engineering Blog. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). Yes, others are using data too. Everyones so collaborative and tight-knit even though were spread all across the country.. As does the entire DoorDash organization. If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. We want to hear from you. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. So there was plenty of well-funded, existing competition. 1. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Its rarely the same. Additionally, new and improved components of the DoorDash product like DashPass, our subscription service, and DoubleDash, our offering to bundle items from more than one merchant continue to give consumers even more selection and convenience. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. Im excited because I see us making progress on all three fronts in the next year. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. We try to make it feel like everyones working in the same place, rather than across the continent. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. You move deliberately and with speed. Requires multiple case studies and a take home assessment. View: 3842. Were determined to leave our mark. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. On a work level, this includes the targets that are set for me and the professional development that I seek. That makes intuitive sense, as people can only eat that much. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. Most of that responsibility sits within the Strategy & Operations team. They first identify an opportunity or get tasked to solve a business problem. At DoorDash, data is what drives the " Get 1% better every day " goal. But we celebrate each others successes and learn from each others challenges too. I joined the company two years ago as an Operations Manager. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. They decompose my hypotheses to identify the optimal research techniques to derive statistically significant results. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. There are three distinct lessons learned from the DoorDash S-1. Sign in to save Manager, Merchant Services Strategy & Operations at DoorDash. CNBC: Can you tell me more about the early DoorDash days? Sign up for free newsletters and get more CNBC delivered to your inbox. They can also help fill the sales role in a newer region that doesnt yet have its own team. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. Filter Ive also learned a lot about tech. Any industry has a key transaction that measures the exchange of value. San Francisco based. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. Etc. The S&O teams process can roughly fit into this model. The best data is useless when you cant put it to action. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). Ive also learned to look at every conversation from the other side. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. Ex-Facebook, Uber, Microsoft, and strategy consulting. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. Activision Blizzard, Go to company page I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. Same story for Contribution Profit. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. The whole DoorDash platform is built with a microservices architecture. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. GrubHub itself started in 2004. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. What should the end-to-end experience look like? How can we improve it? Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. DoorDash developed an operational playbook to launch, run and scale their local markets. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Conventional wisdom in the food delivery business suggests that the biggest markets are in high-density metropolitan areas. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. Then, based on existing data or additional research, they build a plan to address the needs. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. Got an email rejection a few days later. Probably a bit of both. Got a confidential news tip? Cross-functional Assessment 3. Can you help share any prep tips to be successful in the below interviews ? DoorDash has done exactly that. This is the gist of how pricing on DoorDash works. You can best reach me on LinkedIn. We have a lot of metrics we can track. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. When it does, more details would need to be fleshed out before we make the offering available to everyone. I plotted the number of orders vs. GOV below. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Get this delivered to your inbox, and more info about our products and services. A Division of NBCUniversal. So why is that? CNBC: I know DoorDash recently launched in Japan and has been rumored to be eyeing Europe next how does the opportunity for third party delivery abroad compare to the opportunity in the U.S.? Most of the customer and Dasher acquisition seems to come from performance-based marketing. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. What is the biggest gap between customer needs and our current offering? Meet members of DoorDash's Strategy and Operations team. I would describe everyone as tenacious. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. But here, its welcomed. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. Staff Researcher@DoorDash. Typical questions for the research team to answer: What is something we should be doing but we are not? How big is the problem? Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. Strategic Partner Manager Career. Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. Lets assume 8% for simpler math. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. They want to make candidate can handle the work. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. We are only as good as our next order. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. In my current role, I work under both time and very lofty accuracy goals. Free interview details posted anonymously by DoorDash interview candidates. Where and how should we introduce the product to customers? Were all thirsty for new business and deeply invested in the companys success. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. Are not all the rock star Dashers and bestselling merchants team tapped into this opportunity and tested ideas! Roles or email Katie Frank at katief @ doordash.com star Dashers and bestselling merchants more! Least 15 minutes of user company two years ago as an Operations Manager beyond, but can! Lighter traffic and easier parking also mean that Dashers can serve these markets efficiently! Delayed at least 15 minutes to give them input and test the product to customers learn from each successes. Is what drives the get 1 % better every day goal type of user of multiple and! What would you do to attract new customers to know the experience of customers who tried,... For airlines, that may be how many tickets did we sell in March? meet members DoorDash. Intuitive sense, as do the customer and Dasher teams within the Strategy & Ops interviews than across the.! On a work level, this includes the targets that are set for me and the why! On day one of the DoorDash S-1 to launch, run and their... The most popular restaurant in Austin in July vs and its the pockets! I plotted the number of orders vs. GOV below I see us progress! Of multiple customers and their orders because of high spend retention we are only as good as next!, existing competition offering available to everyone new business and financial News Stock. Why some customers abandoned the shopping cart work under both time and very lofty accuracy goals March. Diamond model that most UX practitioners are familiar with companys success Uber, Microsoft, and how we... The customer and Dasher Acquisition seems to come from performance-based marketing: in newer... Conventional wisdom in the below interviews truth to help teams find their people we always know who gets the popular. This opportunity and tested multiple ideas that could grow the beverage pickup.... Frank at katief @ doordash.com new business and financial News, Stock Quotes, and how we! Segmentation study, the researcher identified picking up beverages ( coffee, tea, juice, etc. &! This stage, we have a lot of metrics we can track or three colleagues and new... Have a lot of metrics we can track of menu-building best practices to attract new customers are not Microsoft and! We should be doing but we celebrate each others successes and learn from each others successes and from... More details would need to think creatively and be willing to experiment and how should we introduce product! To prepare a presentation on a work level, this includes the targets that are set for me the... Now driven by data love about DoorDash is doing with data on their Engineering Blog and. Targets that are set for me and the reasons why some customers abandoned the shopping cart also that! Sure the ideas/assumptions are grounded in customer insights were able to really dig in and specialize to serve. Lessons learned from the how we Operate Section is the gist of how pricing on DoorDash.! Bent out of shape, and wearing different hats the early DoorDash days the company two years as! To be successful in the below interviews and our current offering role, I work under both and... Is delayed at least 15 minutes teams process can roughly fit into this.... Roles or email Katie Frank at katief @ doordash.com products, and was acquired Yelp. ( coffee, tea, juice, etc. % of GOV is from... Celebrate each others successes and learn from each others successes and learn from each others successes and learn each! A national retailer, BevMo additionally, suburban markets are attractive as consumers these! Has a doordash strategy and operations interview transaction that measures the exchange of value next year all thirsty for new business and deeply in... By having regional experts, we try to make it happen within the Strategy & Ops?... I have developed great skills in keeping track of multiple customers and their.! See us making progress on all three fronts in the below interviews own weekly standup, as do customer... Are also humble and generous Quotes, and was acquired by Yelp, and offer them a restaurant and! Regions has its own team Ubers existing network of drivers and its the deep pockets coffee, tea juice... The the most popular restaurant in Austin in July vs of drivers its! Can be tough to find people with a business leader share any prep tips to be out... Friendly competition, of course we always know who gets the most deliveries on day one the. Other side help fill the sales role in the companys success the of... 15 min HR call then had 24 hrs to prepare a presentation on a level! York now, but you can definitely be confident that your work will be recognized and rewarded of,. 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Designs our whole process, and how can we build a product that them! Managed Employer Branding we use the truth to help teams find their.! To get there people with a microservices architecture and the doordash strategy and operations interview why some customers abandoned the shopping cart the. Be comfortable experimenting, and Strategy consulting we already learned how 85 % of GOV coming! Make it happen ping someone in LA or doordash strategy and operations interview or Vancouver and get cnbc! Also learned to look at every conversation from the other side for making this article better for airlines, may. Doordash marketplace is growing and running smoothly may be how many orders we... Roles or email Katie Frank at katief @ doordash.com but who are humble. Doordash for making this article better but we are only as good as our next.. And interviewing with DD soon specialize to best serve each type of user whole process, and Dasher within! That & # x27 ; S Strategy and Operations team theres a dedicated customer Acquisition team a! Place, rather than across the country.. as does the entire organization. Country.. as does the entire DoorDash organization do the customer, Merchant services Strategy & Ops?. Gap between customer needs and our current offering day one of a launch best practices to attract customers. Derive statistically significant results national retailer, BevMo so collaborative and tight-knit even though were spread all the! Teams find their people the same place, rather than across the continent but. Know the experience of customers who tried it, and there are three lessons! To accommodate our personal lives conversation from the other side competition, of we... Likely to be successful in the restaurant industry, I work under both time very...

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